Horstman Computers

Address:	9 N Bird St, Sun Prairie, WI 53590, USA
Phone:	+1 608-514-8000
Site:	horstmanpc.com
Rating:	4.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–12PM Closed

Location

Photos 19

Reviews 10

Catie Hawkins

My in-laws from Iowa were in town just for the weekend and they were in desperate need of a new computer. We went to Horstman on a Saturday, about a half an hour before close... My in-laws ended up getting an excellent HP machine for a steal. Although no technicians were there at the time, the salesman telephoned Kurt (repair technician) and he talked us through all the details. For example, not everything was installed onto the machine that my in-laws needed. We were able to leave my in-laws old computer there. On Monday, Kurt put all their old data onto a flash drive as well as the programs they needed to upload onto their new computer. Kurt said that he would walk them through the uploads over the phone as soon as they received the flash drive. I mailed the flash drive to them, but of course they didnt end up calling Horstman Computers until 5:30pm on Friday (they close at 5pm on Fridays over the summer). But Kurt was still there and worked with them over the phone for some time to make sure they got everything downloaded and up and running. This was AFTER CLOSE on a FRIDAY. Awesome customer service! (My in-laws arent computer savvy at all. Im sure Kurt saved my husband and I hours of frustration trying to help them ourselves. Thank you, Kurt!) It is too bad that the woman who previously posted had a bad experience. Horstman only gave her an ESTIMATE of $250. I imagine it is pretty difficult to know what is wrong with the computer for sure before you open it up. If it ended up being only loose connections, I know Horstman Computers would not have charged her the full $250. These folks are honest, hardworking and nice. Im sure they are still only human, but I would go back time and again knowing that these folks are trustworthy and seem to really enjoy helping people.

Megan Davis

Horstman Computers has the best service in town. First time I called them because our whole network was down Jason and Curt arrived in about 20 minutes. Turns out our 7 year old router had failed. Jason had a new router programed and installed in less than an hour and all of my computers were back up and running. While programing the router Jason noticed my computers were infected with malware and spyware he ran his scans on both of the reception computers and removed all the garbage and now they run like new. I was nervous when I asked what the bill was going to be... Jason said "the scans and virus removal were complementary its a thank you for calling us" and the total bill was only $105 for the router and labor. Simply Amazing! Jason is a true credit to small business! a year has passed and I continue to be a valued customer. There has been several times where I needed help with technical/IT issues for my business and they made themselves available to assist every time. I have recommended them to many of my friends and family. Also Jason sold me an HP Elitebook it was his personal recommendation and its the best Laptop I have ever owned!!!

Hannah Otis

Do not come here if you need a big computer fix like a replacement keyboard or anything more. I just needed my keyboard replaced... I cant even tell you how long it has been and I am still having issues with it. First they ordered the wrong part. Sent it back and got a new one. That took a couple weeks. Then they finally got my "correct" keyboard and replaced it. Got home and it was FRENCH! When I talked to the staff member they told me they probably didnt even look at it... Finally I asked for another replacement keyboard. Weeks and WEEKS later I still have a French keyboard... terrible service and work. update: weeks passed and they finally got a new US keyboard. Brought it in to install. Should have only taken a couple hours, but they broke a piece of my laptop instead. Ordered another new part overnight shipping. Was not shipped over night. A couple days later I got my laptop back. Months later the ordeal is over and I will not be going back. Oh and they called my *father* to tell me to take this review down.

Amanda Mitchell

Remember those nasty viruses that your computer can get if someone clicks on the pop up ad and wants you to purchase an antivirus? Well, my sister got one on my laptop computer while we were traveling. I could not leave my computer like that and I didnt know anyone in the area. I did a little research at the library and came upon Horstman Computers. The first thing is that they had my computer fixed in about 3 hours. They completely got rid of the virus and now you cannot tell that anything ever happened. They were very professional and matter of fact about this type of virus. It was a little pricy to get it fixed but that was due to the nature of the infection on my computer. Horstman was a class act and very helpful! Thanks guys!

Betty Conom

It is with much enthusiasm that I write about the quality and service my wife and I have received from Jason and Brenda at Horstman Computers. There have been numerous times when my wife and I needed our computers repaired or replaced. Horstman Computers fixed our computers quickly and properly at very reasonable prices. They have sold me a much better computer than I had, allowing me to be much more efficient in my line of work. As important were the many times I went to them for advice or suggestions that allowed my wife and I to better operate our computers. Horstman Computers is as good as it gets. Sun Prairie is lucky to have this firm. George Conom

Joseph Valere

Jason and his team at Horstman Computers helped me when I was in town seeing a client and my stupid laptop crashed. I thought I was completely scr*wed, to be honest, but they not only got the problem fixed, they did it in less than 2 hours for what can only be described as an extremely reasonable price. Trustworthy, friendly and super fast. I have no problem recommending them 100%.

Christopher Hendricks

Recently I dropped off an old computer to possibly get some information off the hard drive. James worked on the project and not only was it incredibly inexpensive but the level of professionalism was unparalleled to any service in the tech field I have experienced. If you need any type of work done to a computer there is no one better than Horstman computers.

Nina Sander

The Windows 10 upgrade for me personally was a disastrous venture. Horstman Computers did a wonderful job of repairing the mess I made when I foolishly thought I could fix the issues myself by watching a couple of YouTube videos. Im back online and my laptop is performing as well as when it was brand new. THANK YOU!! I would recommend them to anyone!

Umair Asif

Hi Folks I just want to share my experience with you as I availed the service of Horstman Computers. My PC got stuck while I was doing my office work. I called their store and visited them. They repaired my PC in just 3 hours in just $50. They provide actual and root cause of the problem. I recommend it to everyone. Cheers

Rob Cadwallader

These are great! They are much more than a computer store. They have wired two complete offices for me as well as set up all phones and computers. Tech support is minutes away. If they cant help online or via phone they will be out to you place within minutes. I couldnt imaging my businesss running without them.