Univercell Computer/Tablet Repair & Cell Phone Sales & Service

19056 W Grand Ave, Lake Villa, IL 60046, USA

Address:	19056 W Grand Ave, Lake Villa, IL 60046, USA
Phone:	+1 847-245-7115
Site:	univercellcomputers.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 12–4PM

Location

Photos 10

Reviews 10

M Jovanovic

I really wanted to like this place, a lot. The reviews are great, its close by, service was fast...I took my Huawei Honor 8 to have the screen replaced and Ill upload the pictures of the result so you, the consumer can be the judge. Screen is loose, it is not sitting flush, theres things sticking around corners, light bleeding between glass and frame and they even cracked the glass in the corner. They were honest about all this, they didnt try to hide it but the remedy was not enough. They offer $20 off labor and that was it. Given that the new LCD panel (that I already bought and paid for) was ruined, not only there shouldnt have been a charge for it but they should have covered some of the cost of the LCD panel, even though it wasnt purchased there. If they couldnt do it properly, they should have just said no to working on it, not say yes and break the new screen. Im attaching pictures of the phone after it was "fixed". On top of all this, the screen is constantly glitching and keeps giving an error like something is covering the light sensor (probably from being installed so poorly). 08/23/2017 Update: Just 3 days after picking up the phone, the screen completely shattered and it didnt just crack, it literally shattered to the point where shards flew all over. All that from a simple press on the touchscreen to open an app. Biggest waste of money in recent years.

MB Adams

Rip Off! Bait & Switch Came in to repair a cracked screen and before I could speak, the owner was telling me the screen cracked because of a swollen battery. I told him no, but he would not let me explain that I dropped it on its corner without a case on it, from 2 steps above my concrete garage floor. And, the screen showed just that kind of crack. I checked all functions prior to going and everything worked perfectly - just a cracked screen. And the owner checked the phones workings in front of me and found the same. All functions were fine. But sure enough when I came back 1 hour later - the battery was swollen and needed to be replaced, too! And for just another $20 I could get my phone back, though he really should charge me $50, what a deal! I also saw the owner buying store products from the back of a smashed up van, and paying cash... This is NOT a reputable place. Stay away.

Brad K

Stopped by to inquire about a broken tablet screen. Spoke with Moe. He was extremely friendly, helpful and beyond fair with the cost to repair my tablet. He needed to order the part so I had a wait a week for the shipping but once it arrived, I dropped off my tablet and it was fixed within a couple hours, same day. Moe was not in that day and the other two staff members I encountered were equally as friendly and helpful. Other repair shops in the area either couldnt help me or were so over priced, a new tablet would have cheaper. I would highly recommend them for your repair needs. If you go some where else, without stopping in to inquire about how they may be able to help, you would only be doing yourself a disservice. Will definitely be back for any future mishaps with my electronics.

Jake Patterson

When my cell phone screen became unresponsive, I brought my phone into this shop. The gentleman behind the counter told me he would do everything that he could. He only needed about 45 minutes to try and repair, so I left for a bite to eat. While I was gone for the 45 minutes while he tried to resolve the issue, he had replaced the screen, which helped him find the issue. He put my old screen back on, and told me what I needed to do in order to get it fixed, since he was unable to. And although he was not successful, his attempts were still free of charge. He was polite, and easy to talk to. The interaction was quick and pleasant.

Collin P.

After damaging the glass to my phone I went looking for other options besides the very expensive deductible from my carrier. The gentleman at this location was very polite, forward about how much it would cost even brining up a preliminary parts list. He was open about how much he would charge to complete the task and concluded it would still be cheaper to use the insurance. Places like these have a stereotype of being sleazy and money hungry, but this location left me with the complete opposite feeling. This wasnt a place looking to make a buck, but an honest business with honest, friendly employees.

Robert Lim

I have been using Moes services for over 7 years and I, together with the people I referred to, have been very happy with his honest, high quality services and best price values. As a small business owner myself, I know its impossible to please all people all the time. But Moe have never let me nor my referrals down. You simply cant be in business for over 7 years if you were questionable and not taking good care of your customers. Kudos to Moe and his awesome team. I wholeheartedly recommend Univercell and cant laud them enough.

Milorad Jovanovic

Excellent business ethics and communication. I dropped off a phone with broken LCD and they said theyll try to fix it at a very reasonable rate. If they cant fix it, no charge for time and labor. They couldnt fix it (without new parts that would have cost me over $400+) and they didnt lie; no charge and on time as promised. These type of businesses have a bad rep for being rude and shady, this one is a great one and I will come back when I need help again. Ive driven by 1000s of times as I live 5 min away, glad I finally stopped by.

Izaiha Nano

Best service Ive ever had . I own an iPhone 6 and came in to get the shattered screen repaired + new front camera . Moe was very professional and nice and greeted me and the door so was the tech . Most places like these are notorious for being crooks not here . I left my phone there and paid at the same time got a receipt and left . Came back an hour later and the entire phone was repaired and even charged ! . Low prices , great staff . If you need a repair and are tired of calling around give these guys a try ! Thank you !!

Kelsey Wilfert

Great guy!! He fixed my phone about a month ago and the screen was popping out and the home button was ruined. Thankfully, he fixed it in about an hour and it hasnt worked this well since I received the phone. I had Talk n Fix try and fix it for me before I had Univercell fix it, and they LOST screws that were meant to be in my phone. This guy replaced a new home button and reattached my screen for 100$. Ill definitely be back here if my phone breaks again!

Giuseppe Savino

Walked in a few weeks ago to replace my cracked screen on my iPhone 6 Plus. On my new screen, a white spot appeared after a day. I went back soon after, and they replaced my screen, and fixed the cause of the white spot at no extra charge. They provide great, quality service at an affordable price.