Public Storage

1950 Kelley Ct, Libertyville, IL 60048, USA

Address:	1950 Kelley Ct, Libertyville, IL 60048, USA
Phone:	+1 224-358-3455
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 10

Reviews 11

CBeck Mars

I have been a tenant in this complex for more than 2 years. For the two times I have needed help from the staff 1) They are never there during posted office hours and 2) Are extremely rude, so much so they have actually dared my to contact their district manager. Im a reasonable person, I pay my rent on the same day every month, and dont expect much other than have the gate access open on time and have the snow cleaned in front of my unit. I have used Public Storage in several states. I have been a tenant in Baltimore, Maryland and San Diego, California. Never have I been treated like I have been treated here. I honestly dont know where they get the staff for this place. The local DMV is better. Im a grown adult, and am aware of the life of someone who works in customer service. Ive been there, many of us have been there. But the unhealthy attitude at the Public Storage in Libertyville is shameful. Well, sad to say, but the environment of this particular location is probably caused by the higher-ups not taking the time to hire serious people. I can tell you this. There are other options around here and they would be worth looking into, if not for the piece of mind. Do not be fooled into their low initial rates - they do not last long. They have raised my rent with no explanation four times (every 6-7 months) and I only know when I see my bank statement as I have direct withdrawal. Be aware of this at this location before moving in.

A User

This place has improved a lot since the beginning of the year. Meghan has done a lot to clean up a place that has seem to have ben e neglected for a long time. Anyone who says otherwise must have rose tinted glasses for Jennie because the building was falling apart. The old manager use to let people overfill the dumpsters to the point where trash was everywhere and nothing was ever fixed - gates, garage doors, missing pieces of the fence! All fixed now though. I do not like that the new manager locks up the carts now but at least when I asked her about it she explained that it is company policy thay carts are available during office hours only. I might not always like the answer I have been given by the new manager but at least I get an answer. I do feel bad for the new manager sometimes because I have seen so many people yell at her for things that are out of her control. The place still needs a lot of work but at least now someone is trying to work on it.

Patrick Pauley

Until recently, I was a renter at Public Storage at this location for 9 years. I have no complaints with my experience and level of service over the years. Rates did go up periodically over the years but they were fair increases. On my move out day, I had a situation in which I drove 75 miles to vacate my unit and forgot my locker key. The agents on duty - Chris and Daisi were very kind and understanding and contacted their District Manager - Bob, who was able to make it out there with a cordless drill, and drilled out my cylinder lock so I could get to my possessions and load them into a cargo van that I had rented for that day only. He saved me quite a bit of time and money that I wouldve had to spend to get a locksmith out there. I would definitely recommend this facility with Public Storage.

Fab Fe

ROBBED!! LEAVE YOUR BELONGINGS AT YOUR OWN RISK!! I just happened to stop by to drop off few things to find out My INDOOR unit was BROKEN INTO!!!! It was was ransacked, my 60 and 45 inch tvs were stolen, sons Playstation, personal documents were rummaged through and thrown around, checkbooks stolen, and all of my sons clothes and shoes are gone. Im still assessing what else is missing. I thought the cylinder locks were required to purchase from Public Storage were supposed to be secure!! Oh, and not only were they not going to let me know because it wasnt "visibly" broken into, but I received the unapologetic answers of, "THATS WHAT INSURANCE IS FOR." & "MAYBE YOU SHOULDNT LEAVE PERSONAL DOCUMENTS IN STORAGE UNIT." REALLY?!!!!!

Sally Anderson

We stopped in to check out Public Storage in Libertyville a couple of weeks ago. We were very impressed by the facility and yesterday moved items into one of the climate control units that was very clean and carpeted. Amy was wonderful, both giving us initial information about the unit and the packing materials they have available and then again when we completed the paperwork and got our keys yesterday. She is warm, courteous and a professional face for Public Storage. They are so lucky to have her. I liked that she was very informative, without being pushy trying to sell me more than I wanted. That made it a pleasure to purchase one of the packages of boxes they offer for sale. Thanks, Amy!! You made this so easy!

fineet

Having Esther and Jennie help me in choosing a storage space in your nice,clean, well lit facility has been a great experience. We are downsizing to a much smaller home, making decisions of what to part with and what to save was an agonizing procedure. The home we choose failed the home inspection big time and we are now faced with storing EVERYTHING until we can find and purchase a new location. It is wonderful to have two nice young ladies who make storing our life in boxes more bearable! Thank you for choosing such efficient personable employees they are both a credit to the reputation of Public Storage. Thank you, The Anderson s of Grays-lake IL.

Daniel Fletcher

The manager Meghan was excellent in all aspects from establishing an account, orientation, explaining every detail and actually going the extra mile by meeting our eveey need. Her professionalism, knowledge and customer first perspective sold us on this location and company (we evaluated three storage companies/locations). I would strongly recommend this facility to anyone thanks to Meghan and the many attributes of this location.

Jim Baker

Pros: Staff is generally very helpful, often informative, knows property well. Access usually easy for outside units. Cons: Sometimes takes a long time to process paperwork. Rates for outdoor storage (ie, trailers, boats, etc) is higher than local competitors. Update: Mr. Dennis was extremely helpful in resolving some outstanding issues! Offered some help that I did not know was available!!

Rev Kev

Shameka won me over. While I misunderstood the type of unit I reserved online, she showed the unit to me and was completely honest - Refreshing! The whole "lock thing" was a turn off, leading me to believe that I was going to be nickeled and dimed to death, but her winning personality and the location of the facility offset this nuisance. 3 stars for the process, but 5 stars for Shameka!

Tim Leonard

Meghan was very kind, and gave great service. I went in as a new customer and had everything explained to me very well and she also made sure I knew exactly how everything worked before I left. As someone who works in the service industry this is something people take for granted. Overall I am very happy with my decision as the unit is very close and efficient.

Larry Klauser

Alma was awesome and helped me out of a big mess. we have rented a small unit for a couple of years and we needed a large unit. She took care of providing and processing the upgraded unit. Alma did a great job and we are now happier than we were before. The facility exceeds our needs and is well maintained. Thanks again to Alma.