U-Haul Moving & Storage of Morton Grove
| Address: | 9009 Waukegan Rd, Morton Grove, IL 60053, USA |
| Phone: | +1 847-966-8690 |
| Site: | uhaul.com |
| Rating: | 2.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–7PM |
Location
Photos 1
Reviews 15
MA
Matthew Rickher
STAY AWAY! last week I called to confirm our reservation of a 6X12 trailer. I was told that it wasnt there, but it would be brought over from Evanston. Arriving Saturday morning, lo and behold it was not at Morton Grove and no one from Morton Grove or Evanston had the trailer. I was also told that if i did not move my car it would be towed. Ultimately I had to go to 6508 N. Western Avenue, but was told that Morton Grove would pay for the rental. Upon arriving at the Western Avenue location, I was told I had to pay for the rental. According to the owner of the Western Avenue location I was told that Morton Grove always lies regarding patrons recouping their money. Two hours wasted due to lies and bad business policies. Remember STAY AWAY!!!!!
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Timur Islamoglu
I have made reservation from a different location but probably it was not available and the system gave it to me from a location that was 5 miles away. The office refused to waive the extra 10 mile cost. So i had to rent a trailer instead of a cargovan to keep the price similar. Next day when i return my equipment, the person work outside was telling me to pull the trailer to a different spot on parking lot which was not easy with a trailer. It took me a while to convience him that this was the spot where a picked the trailer. Keep telling me that it is common sense not to return the trailers where the trucks are. But that are was only one designated as equipment return. Therefore i was not happy with my rental.
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Ehron Nygard
I have been renting for seven months - at no time did I ever have access to my storage because at first the door would not open do to door sagging - they fixed it, requiring the lock to be cut and replaced. I was told I would get a key in the mail - but they sent it twice to the wrong address. Unbelievable. Would it not be a comedy of sorts if I ever get into my storage and found nothing there? The manager is extremely rude and hung up on me. He does not take responsibility for anything, and I have to go the the area manager to get anything done. Mind you, I am a civil person. Would I recommend this U haul location? Absolutely not.
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Anonymous User
Uhaul guaranteed a trailer for me. I called them throughout the day to verify that the trailer would be available and they kept stating that it would be available. Upon arriving to the site, they told me they had no trailer available. Ended up renting from Buttrey Rental in Westmont IL! They are very nice people, treat their customers well, and saved me a lot of stress. I would definitely recommend Buttrey. Uhaul on the other hand could care less about any sort of schedule that you may be on. I was told by a former employee that they made it a practice to promise more trucks than available.
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John Pointer
Hi, My name is John w Pointer Sr., I have been working for uhaul moving and storage for 2 years, at the Morton Grove location and not once have we had our phones forwarded. My team now is full of hardworkers that put there all into everything we do. We put our all in satisfying our customers. And more..., We are very knowledgeable when it comes to our equipment, propane, uboxes and hitches and etc. The Gen. Manager that is here now is GREAT! So everything that you all are is not accurate. It might have happened in the past but is a whole new crew here. Come and see.
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Delaina Bostick
HORRIBLE service. Thats expected. However, the people here do not even know their own policy. The manager is very rude has nonexistent customer service skills. Oh, dont try to call for anything urgent. Their number is to a call center that cant transfer you to the store. You can only leave messages in hopes to be followed up with. DONT STORE YOUR BELONGINGS HERE! The name on my account has been wrong for 6 months and Ive tried to correct it every month when I pay and they totally ignore my requests. The list goes on. Horrible staff and management.
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Anonymous User
ive tried on several different occasions to rent a trailer from this location. the employees there really dont care about anything. ive been lied to on several occasions telling me that they have what i need, get there and have them tell me they dont know what im talking about out. ive made reservations a month in advance to move back to school - get there that day, and they dont have what we reserved. they told us we could drive 45 minutes north to libertyville to pick up what we need. they suck.
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Anonymous User
Bought one of their "box bundles", but when I asked if I could return the unused boxes out of the bundle, they said sure, just bring a receipt. Now I have 8 medium, and 8 small boxes in the back of my car, that Uhaul is saying I cannot sell back. Not only that, theyve been extremely rude, giving me runaround, stern rejections, and the like. I was told Adam(the general manager) was a nice agreeable guy, but he came into the conversation with a harsh and rude feeling.
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Herbert Koch
Scheduled a 5x8 trailer for pickup on Saturday (1 week before). When I showed up they told me nothing was set by scheduling. They had no info. I called the 800 number and they were able to find a trailer 25 miles away. Ended up having to leave my bed behind and attaching a carrier. I dont understand why during the week no one contacted me about the lack of trailer. I wont be taking up any of their trailer time in the future. Totally undependable.
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Edward Eddinger
Staff was really friendly, got me set up and on my way quickly. Had one issue: they did not secure the trailer break light and turning signal wiring so it dragged on the highway and left me without any trailer lighting. Had to stop at a U-Haul in a near by town to fix this issue...Be sure to check that your wiring is secure before heading out
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Stern Fan
Rude, No clue what customer service is. Last time I will ever give them my money. Called one time and felt like I was interupting the most important event on earth. Plenty of other options. DO NOT risk your time and money they will find a way to either be rude or leave you hanging without options.
MA
Matt Singer
Ordered hitch online. Had scheduled appoint and was contact by the store ro cancel appointment. I have not heard from the store since the first cancellation. Call center has rescheduled but store still did not have the hitch and did not contact me. Still waiting. Think twice before using this store.
YO
Yohan Kim
Patterns of subtle overcharges not mentioned anywhere in the contract? Make sure to review your statement after your move. I rented from this place twice - one year apart. I would simply suggest that my friends go to other locations or use an alternative trucking company.
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Zaffer Basith
I have mixed reviews about this place. I normally go to refill my propane tank but theyve had trouble the last few times I went. And, on top of that, bad customer service. I think I will go further and go to Menards instead.
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M Miles
Very professional and very quick. The general manager helped make renting a truck as stress free as possible on moving day (with online reservation in advance). Will definitely come back if I move again.