Naperville Automotive Goodyear

3052 Reflection Dr, Naperville, IL 60564, USA

Address:	3052 Reflection Dr, Naperville, IL 60564, USA
Phone:	+1 630-922-7500
Site:	napervilletire.com
Rating:	3.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4PM Closed

Location

Photos 5

Reviews 8

Yo Jun

Friendly greeting, but literally knows nothing about cars and dumb as a rock when it comes to cars. Made an appointment and dropped off my car for an alignment and was about to walk away. I saw the folks go out to pull in the car and just wanted to make sure they got everything. Owner and attendant comes out and tells me they cant do it because the tires are not "factory spec and not factory size tires (pointed out the sticker on the side door) after taking my keys. You do know those are air pressure charting...not tire size(told me the specs were tire size and i just played dumb to avoid confrontation). And you do know alignment is still possible even with different specs right? I tried to let it go but these people are seriously dumb as a rock and just know how operate tools...and i didnt even go to automotive school. I tried to let it go but its the lying and wasting my time that got me writing this review. Looking at me like im stupid and knows nothing about cars. Go somewhere else and dont waste ur time with this dumb idiots that has rocks for a brain. Do you want your car to be done wrong and destroyed because of the lack of skills and knowledge? And for this business, be honest and dont twist words before wasting someones time like that again. Please go back to school and learn from the basics before talking lies and arrogance to someone that actually knows about cars more than this place.Things would have been fiasco if i didnt catch you guys at the right timing.

Lillian Park

Beware - read yelp reviews. I will never return to this store again and warn my friends and family. We had three days of bad experience - Day 1: went in for a quote for one flat tire in person (the spare was in), and the other three inspected. They inspected, said we just needed to replace one. Day 2: we went in for our appointment, and the mechanic told us we needed to replace two tires because there was a "bubble" in the tire which could cause it to explode. I asked why this wasnt discovered the day before when he inspected it, and the attendant said it was an oversight. OK. We proceeded to replace two tires. Day 3: I drove the car to run a couple of errands and noticed that the wheel was significantly off alignment. It was over 5 degrees tilted to the right - I called the shop for another appointment and to ask why this was not caught/brought up to my attention. Without apologizing the attendant just said the alignment is 89.99 but will "play around with the numbers" to get it to 79.99. When we were in store, they watched a tutorial on how to align the wheel! In the shops waiting area. I would like to add on that the attendant lacks etiquette, knowledge of shops services and knack for customer service.

Lilith Yenne Velt

No stars. I picked up a bolt in my tire and it was losing air. I pulled into this Goodyear at 5:54PM, (they close at 6) whereupon I saw a tech lounging in a bay, numerous garage doors were still open, and only one car was in a bay. There was a man and a woman by the desk in the garage and the woman asked what I needed. I explained I had bolt in my tire and was losing air. She said they were "closed". So I went back to my car and started making calls to see if I could find a place to fix my tire. What was Goodyears plan here? To leave my car parked crooked overnight in their lot with a flat, with me sitting in it? Fortunately, I called Discount Tires, three miles further south. They also closed at 6 but they said theyd wait for me. So I got there and they fixed my tire, finishing up at 6:35. And Discount Tires handed me a 0$ invoice. The assistant manager explained that customers and customer safety comes first. I AM in the market for new tires. Three guesses as to which place is going to get my business. I would give this Goodyear zero starts but that is apparently not an option.

Nicholas Kovach

Dont let the smiles fool you. I went in for an oil change and got the standard multiple problems list, including a busted third (in the rear window) brake light. This was odd, because I passed a city inspection a week before. I thought nothing of it, would replace the bulb myself, only THE MECHANIC had to have sabotaged it because the outer casing was loose and fell off within three minutes of driving away...something that had NEVER happened before in the four years I have owned this car. The oil change was quick and reasonably priced but DO NOT GO, they will create problems just to try and milk an extra ten bucks out of you. NOTICE THE OTHER REVIEWS ARE ALL ON THE SAME TWO DAYS... LIKE THE OWNERS WERE TRYING TO CREATE GOOD REVIEWS THEMSELVES... just saying...

Brian Bellamy

Awful. Came in originally for a squeaky brake issue, owner says brakes are fine no need to replace. Owner says I need struts, tires,hoses, totally $2500. I paid $2500. I called the next day and said brakes are squeaking. Owner said to bring in car, came in today and the attendant on duty said I could bring it in tomorrow. I asked to see owner, attendant rolled her eyes at me.I spoke to owner about issue as I was furious about my brakes squeaky. The attendant says its not the brakes but owner said it was the brakes.Also the new struts didnt make a big difference at all. They also charged me $45 for an Uber inspection when I found out other places did it for $20. Plus they changed my oil without my permission.

Anil Macwan

I have been a customer for several years, and have had the best experience with maintenance of all our vehicles. The personal attention, professional care of our cars, and the extra care in being flexible about our repairs is great. They explain all repair options clearly and work with me to prioritize them if time or cost are a concern. Also, if an issue is not critical, they provide creative alternatives. As an example, the spare tire on our minivan had become loose and was squeaking. Since we dont drive the minivan a whole lot, they just advised cutting the spare tire loose and leaving it in the trunk.

Anonymous User

I had the same problems with my tires. I got my tires replaced with them and most of them were leaking due to it did not get fit properly on my rims. I have taken car twice to the service and both the times they told me that it is fixed but both of the time it DID NOT. Right after they "FIXED" my tires I had problem next day. Same tire went flat again. They will say that it got fixed and it actually it will not. I am really frustrated with the service and people fooling me there twice. I had to buy air pump for my car after replacing my tires there. I will go somewhere else from now on.

Customer Service

Wow, what an experience...I come here for various different things and I never leave not satisfied. Nikki at the front desk is soo sweet and welcoming all the way down to the mechanics (especially jose) all the way down to the owners. Everytime I leave this establishment I leave with a smile on my face and my car working great. If your looking for your car to get fixed come here to Good Year!