Prager Moving & Storage Co

155 Fort Hill Dr, Naperville, IL 60540, USA

Address:	155 Fort Hill Dr, Naperville, IL 60540, USA
Phone:	+1 630-276-1200
Site:	pragermoving.com
Rating:	3.8

Location

Photos 50

Reviews 7

Carol B. Low

I chose Prager based upon several referrals and some good reviews. What I did not realize was that I was actually hiring Atlas, whose reviews are terrible. This move was a nightmare. The packers arrived and began packing in a very chaotic manner, with things from different rooms being combined--I found a part of my office computer in a box marked "bathroom" and have another box that says "stereo and glass", despite giving the packers the actual shipping box from my stereo, which they then used to pack other items when they ran out of boxes. Yes, they ran out of boxes, and began to use random boxes I had in my attic. The driver was supposed to load a day later, but arrived early packing day and made me take him to my office for a second pick up, causing me not to be able to supervise the packing, and then the office items got intermingled with garage and living room items, contrary to the contract. While I was gone, things that were not supposed to be packed (we planned to put them in bedding boxes the next morning) vanished--I thought into boxes, but some of them were never seen again. My contract stated the home would be protected from damage, but I had to insist this be done, and still ended up running around with touch-up paint. THEN the driver from Devries moving (another Atlas subsidiary) quit his job on delivery day and spent the day on the phone while other men unloaded the truck. As I unpacked, it became clear not everything was here. I am missing 4 sets of towels (curiously, I have one towel from one set--when they were all stored on the same shelf), all my shoes (boots all arrived) that were stored in boxes--the boxes are here, not the shoes. (update--shoes were discovered in a box labeled "CDs" that had been destined for storage as it was NOT labeled with the correct room designation) I also am missing two lovely foreign pieces of artwork. Atlas says that since I signed for the load, they are not responsible for missing items. I may have all the boxes, but I do not have all the goods. These are unethical people --I was asked to sign a blank tablet several times, while someone said, "you are signing that A or B" and then the paperwork was e-mailed, which I did not see until I was able to set up my computer many days after the items were gone. Atlas will not even attempt to trace my items (the truck made 4 stops after leaving my home), and my belief is that they somehow never made it onto the truck. We inspected the house after, and it was empty, but I am definitely missing many things. When I spoke to the expediter on moving day and told her it was a nightmare, she kept saying "thats good", but no attempt was made to help me. The people I called the day after the boxes arrived, as things were discovered missing and broken, kept telling me "I am writing this all down" and then handing me off to the next evasive person. I filled out all their claim forms in detail, only to be put off for two weeks and then told. the claim is denied since you signed for the shipment.

Chris Merrill

Over-the-top excellent! We have moved many times. The last time we moved, we used a budget, no-name mover. They got PAINT on our $5,000 oriental rug. We did not move paint, so it must have been spilt in their truck from a prior move. My husband and I decided not to take any chances this time. Prager Moving and Storage has been in Naperville for decades. Our neighbor, who is a perfectionist, to put it mildly, used Prager and raved about them. Our real estate agent, Chris Cobb, recommended Prager. The actual cost of the move came in below their estimate. The driver, Bob Bychowski, was outstanding. He and his crew were extremely prompt on both ends. His truck was huge and immaculate. His crew was great. Each and every one of them introduced themselves to us by name and shook our hands and then got to work without delay. We havent unpacked everything yet, but all the furniture arrived without a scratch. This was the easiest move we have ever experienced. We are a "his, mine and ours" family, so we have both moved many times over the decades. We both agree that this was by far the best moving experience ever. They may not be the cheapest, but you get what you pay for.

Susan Thompson

Prayer Moving company handled my move very well. The loading and unloading crews were different, but both very professional and hard working. My carpets & hard wood flooring were protected, my furniture wrapped, everything was moved with care. On the unloading of our truck, the truck needed to park quite a distance from our front door due to the wooded landscaping and the crew worked tirelessly until the job was complete. Without adequate light, the extra crew members even reparked their own vehicles in order to provide light to the truck. I was especially impressed with the care the crew showed for one another. If one member of the team struggled or seemed to need a break, the others were right there providing support or a quick rest. It is clear this business is family owned and operated!

Eugene Paradiso

Prager/ Atlas will not honor damage claim. Prager damaged a marble table top during my move from Illinois to Wisconsin. They recommended a company to crate the marble piece before it was moved. The piece was crated in Pragers presence, they loaded it on the truck, they drove it to my new home, they unloaded it and when it was uncrated it was cracked in half. They denied my damage claim, trying to blame the crating company they recommended and oversaw the crating process. The job foreman said the damaged was caused by the crate being laid flat when it was unloaded. Do not believe that they will honor the "Full Value Replacement" they so strongly promote during the sales process. Buyer Beware!

Tom Riley

Horrific experience with them. They showed up late, worked as slowly as possible which the security guard in the building independently confirmed watching them on camera. The were to unpack and threw all of our hanging clothes in a massive pile with electronics. Hilariously, 2 people looked for the legs to our sofa in every place, except the one place the other guy had thrown them (naturally under the pile of hanging clothes and electronics). The broke off our temperature gauge and tried to gloss over that fact on the final paperwork. They were rude and impatient. Do not use even if last mover in Chicago available.

Julia Stokes

I had not moved in 25 years and did not know what to expect on a long distance move. Prager was very professional. I cannot say enough good things about them from the sales person who quoted us to the driver, Bob and his team on both ends of the move. Everyone was courteous, punctual, and took great care with our possessions. The move went smoothly without any stress. When customer service is so lacking with many companies these days, it is nice to have a great experience.

Jack Fernandez

Our family has used Prager Moving and Storage twice to move in the local Naperville and Plainfield, IL area. We have found that they are very professional and even helped put some of my childrens furniture together (which was above and beyond what we had in our contract). Having used Prager Moving twice, I would highly recommend them to others looking to move in the Naperville, IL area.