Orland Best Services

9270 W 159th St, Orland Park, IL 60462, USA

Address:	9270 W 159th St, Orland Park, IL 60462, USA
Phone:	+1 708-226-6860
Site:	orlandbestservice.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed

Location

Photos 3

Reviews 13

Gabrielle Manuel

I just had a TERRIBLE experience at Orland Best! My appointment was at 9am! I arrived on time and the mechanic immediately diagnosed my vehicle. I need a mass air flow sensor. At 11:30am I asked for an update. By the way, I am 8months pregnant and I have to eat regular meals! The mechanic stated that they need to order a part. However, the part can only be ordered by the manager. He went on to say that the manager should have arrived by now and that hopefully he will arrive soon! The manager walked in at 12n! I said "Hello, how are you?" he responded with "Did he tell you whats wrong with your car?" I said "Yes, Ive been here since 9am" Never once did he apologize for the wait or inconvenience. He went on to try and order the part. He later stated the part would not arrive until 2p and that the work would not be completed until approximately 3pm! He also stated the total would be $285 +$40 for labor. While waiting I found the part for ONLY $155 on Auto Zone. First he stated, his brand was from the dealer and its called Hitachi. When I explained that AutoZone has the same part he argued that they did not. Finally, he admitted that it was the same part, but that it was not in stock and it would take 2 days to deliver. I asked why he would charge me almost double for this part and he had no response. He kept pressuring me to hurry up and make a decision. I told him I needed to call my husband. My husband asked to speak to him and he refused! I stated how I had a 1pm and 3pm appointment and how I was completely dissatisfied with his service. His response was, it didnt matter what time he arrived to work, because the part still wouldnt have arrived until 2pm. The WORST customer service EVER! They dont keep their appointment times! They will overcharge you for the service and they lack remorse, sympathy and customer service skills.

Kevin Wegner

My vehicle experienced some overheating issues last week and I had my radiator replaced by another repair facility in another state. During another long journey, my vehicle began to overheat again and I dropped it off at this facility over the weekend. I was again out of the state for 4-5 days while my vehicle was left here and the issues were diagnosed. This repair facility advised of what they had found and the minor repairs performed in order to resolve my issue. When I went to pick up the vehicle, the employee informed me that there was no charge. I couldnt believe it. I had left my vehicle with this repairer for multiple days and they did spend time attempting to resolve my issue, but given the nature of the minor repairs, did not charge me. In honesty, the issues have popped up again after a long journey but at no fault of this location. Regardless of the outcome of this issue which is still being addressed, I felt the need to express how much I appreciate an honest and trustworthy repairer. I would recommend this location to anyone.

Anonymous User

Ok, guys. I am girl, so mechanics try to rip a girl almost everywhere. Few of my friends were going to these guys, and kept telling me, how great they are. My friend has business in the area, and they send their clients to them. To be completely honest-they are probably the ones, that I would trust. I have sent at least 10 people to that place: family, friends, clients. Everyone is absolutely happy! They worked absolutely great with my extended warranty, as far as other places, would tell me to call my extended warranty myself (yeah, right I know!), and I truly dont trust and hate (it sounds harsh but its true) my dealer, as they are really dishonest. So when I had problems, my friend took me to them. Best choice so far I made. And Paul was absolutely detail oriented, called and informed me as he said he would step by step. So I truly feel that the review below me is some type of joke! Highly recommended! Word of moth is the best advertisement these guys can get and its working obviously!!! And it says a lot about the business!

Peter Drabik

If you are looking for a good mechanic around Orland Park this is the one I would recommend to everyone. They present high knowledge and skill level when it comes to car issues. You will get honest diagnosis of the problem and description what needs to be done to get it fixed. Second thing that is very important when dealing with a mechanic shop is they wont try to rip you off. You will get your car problem fixed without spending unnecessary money or frustration. I have come back to this place couple of times and was always satisfied with their service. From my research their prices are also lower then their competitors. I was even surprised when I went to get something fixed and since it was a small thing I didnt even have to pay anything.

Tammy benjamin

By far, this auto shop is one of the most upfront and honest service Ive received since owning my 2011 Mitsubishi Galant. I went to Orland Best Service Auto Shop in March 2016 with over five problems and concerns (break lights out, tire traction light on, oil change, blown fuse, electrical issues, etc. Tom, the auto mechanic who assisted me gave me great customer service. He ran a full diagnostic test and test drove my car to make sure there werent any other problems. He made sure I didnt leave the shop until every problem was corrected. Plus he didnt charge me outrageous service prices. Now, I recommend this place to all my friends and co-workers!

theodore house of allison

VERY Honest business ethic! Outstanding service!!! I took my sons car (Volkswagen Beetle) to 3 different auto repair shops . Each shop attempted to take advantage of the fact that I needed to pass Emissions within a month. They inflated their repair costs by some $700- $1200 . Orland Best Service saved me over $800 in repair costs!!!

Kenny Nevarez

I recently had major car problems where my car would not start (turned out to be fuel pump and relay problems). These guys went above and beyond and found other problems that I was having with my car, and because the car was already prepped in the shop they let me know and charged me a cheaper price than any other shop would have.

Steve Juska

Always, i mean always, I have been not only very pleased with the work performed but also with how fairly I was charged. Honest and fair and never a feeling of being ripped off. This will be repair number seven on my Odessy with 268,000 miles!

Anonymous User

Recently brought my Corvette in for new brake pads. Great facility, well run, reasonable price and job done correctly the first time. Vehicle was ready as promised. You really cant ask for more. Highly recommend.

David Rhodes

Took my Volkswagen in for emissions work and the employees here are friendly and knowledgeable. They make sure you understand whats wrong with your vehicle and their prices are very competitive. Great service!

Dan Montalto

Unquestionably the best mechanic in the suburbs. Trustworthy, reasonably priced, and fantastic customer service. I will ONLY bring my cars here.

Dovydas Briedis

Helpful and honest. You will not be disapointed. This service helped me and my friends multiple times. Best of luck to you guys!

Anonymous User

pieces of crap. they tried to con me and my mother. gave me 185 quote. i came in and quoted me for 400. dishonest pullocks