Tuffy Tire & Auto Service Center

Address:	1555 US-34, Oswego, IL 60543, USA
Phone:	+1 630-898-6220
Site:	tuffyautooswego.com
Rating:	2.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–5PM Closed

Location

Photos 9

Reviews 4

Kim Jenckes

I had a HORRIBLE experience at Tuffy in Oswego, IL and I will never return there for service on my vehicle. When I called to set up an appointment for a front AND rear alignment, everything was fine. I showed up at my scheduled time and they said it would be about 1 hour. I said great, I am going for a run outside and I will be back then. I came back from my run about 1:12 minutes later and sat down for 20 minutes. I then asked how much longer it would be and they couldnt tell me. I let them know my appt. was at 10 and they said it would be an hour and I have to be at work at 12:30pm. They said it would be done. A total of 2 hours later, no updates on the service, he took my car for a test drive and came back and parked out front of the store. When I went to pay, the cashier told me that "there was a problem, we tried calling your phone and left a voice mail but didnt get a call back so we didnt do the rear alignment". I didnt have my phone on me on my run, but was sitting there for an additional hour and nobody told me anything. When I asked what the problem was, they stated that I would need a rear alignment. I said that was what I was there for, BOTH front AND rear alignments. They said they only did the front and I would need to come back for the rear. Basically wasted 2 hours of my time, made me late to work, and today when I got my total alignment done at a competent place, I come to find out that the front alignment was not done properly and was way off. How is that possible since last week. Glad I refused to pay Tuffy for their less than mediocre work. I think you need to reevaluate the people and type of work that they are doing and the customer service you have at this location. Did I mention that I went to leave and my battery was dead?! No issues before that day and this past weekend I found out it wasnt holding a charge at all anymore and I had to get a new battery courtesy of Tuffy, again making me late to work. My sister has also had a bad experience there and if I knew that prior to me going, I never would have gone, but after all the inconvenience this location provided me, I found a new shop that was friendly, had great communication, and fixed my car properly. I am not one to take time out of my day to type these at all, but after this and what I learned today, I figured that the management at Tuffy deserved to hear this so you can better improve your business. Worth noting the girl that cancelled my 2nd appt. could have cared less and actually sounded like she chuckled when I told her I didnt want to reschedule due to the bad experience and was quick to hang up instead of trying to keep my business.

Amanda Lynn

Id like to start off by saying you get what you pay for here, plus some! I walked in knowing most my issues with my car. I have an oldie.. 93 Honda Accord. I was greeted with smiling happy faces. Amin, the new manager for Tuffys helped me from start to finish. I started off by telling him the long list of issues i had. First and most importantly i had starting issues that generally dont happen every time i tried to start it. #2 My muffler was so loud im sure ppl a mile away could hear me lol. #3 I was told by a friend that all my tie rods and ball joints were bad.. #4 as do most old cars i had a few oil leaks.. Amin smiled and said no worries we can address everything. He truly took my anxiety about it all right away. They were very busy that day and let me know right up front they would do all they could to look that day but if not it would be first thing monday. Instantly i panicked because of course i need a car to get to work.. Amin imedatly offered one of there loaner cars free of charge. Yay! And that ended up being the case. So for a whole weekend i got to play around in a cute little Hyundai.. Anyway by mid Monday Amin called with the dioagnostis.. I had a main relay issue and thats why it wouldnt start at times.. They had to try on and off all day just to get it to not start, but they were determined. #2 my muffler itself was in great shape it was just the flex pipe.. #3 my tie rods and ball joints were fine it was both my front control arms that were bad.. If i would have know that i would have came so much sooner as that so darn dangerous.. #4 my leaks were no where near as bad as i thought. They were coming from the valve cover gasket and the distributor seal. Even though i knew i had alot of issues i was still a litte overwhelmed naturally. From there i gave my husband the phone and let the guys do there shop talk and negotiations. I got my car back that Wednsday and I honestly feel im driving a whole diffrent car. I even got a free oil change because of a coupon i had. To Amin and all the guys at Tuffys i thank you from the bottom of my heart. You are a beautiful honest group of people and i will never go anywhere else for my car needs. Thank You!.

Anonymous User

These guys will rip you off. They are liars and cheats. We went in for a tire rotation and balance. They balanced the truck first then rotated the tires which caused it to be off balance! We went back to have them remedy and I was very polite about it. They fraudulently rotated my tires back to the original to avoid having to perform another balance! We went back again. We also waited for a very very long time each time we were there with kids even after the manager said to come in first thing.They knew we needed our brakes done and I told them we would do it ourselves. They locked the bolts so tight we could not remove the tires on our own. After our tire blew out I went to another shop to find out they purposely set one of our tires off over 50 degrees so it would wear out. These people are criminals who put my family in danger. Dont bother with customer service just another corporate run around who offered a free oil change on my next visit! I will be contacting the better business bureau with all my documentation. They also provided me with a false read out of my tire balance. I know they tried to pull coupon scams as well. A friend of mine went there with a 15.00 oil change coupon and they told her she needed to sign up and pay for some type of service in order to use it. I trust NTB down the street. The guys here have always been thorough and honest.

Jason Haub

STAY AWAY!!! There are too many other auto service providers available to lower your standards and take your car to Tuffys. One of the worst customer service experiences I have ever had, on top of rude and unprofessional. From the moment I spoke with Enzo at the service counter, I knew I was in for an unpleasant experience. My appointment that I made two days prior was not in the computer. He proceeded to tell me he can try to squeeze me in like I was an inconvenience, while being short and not very pleasant. So I waited, 15 minutes went by until someone went to get my car, prior to which I could hear the mechanic complaining to Enzo because it was 2 minutes past 5:30 (apparently quitting time) At this point I was starting to wonder what kind of "quick" service I was in for because the mechanic was obviously ready to clock out. The mechanic found the OWNER (Owen) and complained who then came to tell me that they would be able to do the oil change, as if he was doing me a favor, and I would have to come back for the tire rotation. I said no thanks, how bout I take my keys and be done with this. Very unprofessional! Mechanic zipped my car back out of the garage. I got my keys and said I would not be back! I would recommend you not waste your time as well. Good luck!