Firestone Complete Auto Care

601 Brook Forest Ave, Shorewood, IL 60404, USA

Address:	601 Brook Forest Ave, Shorewood, IL 60404, USA
Phone:	+1 815-768-3926
Site:	firestonecompleteautocare.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 5

Reviews 5

Bryan Endres

Took my car in for an alignment in August after replacing my steering rack. In the process, they ripped the boot that goes over the inner tie rod, and thus the inner joint went bad within a few months. I told them several times that it was bad, and they told me that if it was then they would honor it. They instead told me that it was fine, but that I had to pay for an outer tie rod because it was bad and they couldnt align it. Paid for that, noise remains and I just deal with it. I take it in for an inspection a few more months later, they found some other things that needed replaced, but failed to mention anything about a tie rod being bad. Here I am just over a week later today after getting new tires (per their recommendation) so that I can get an alignment done again. I had the 12 month special, and they discovered that the lock nuts were loose when I was in there the week before (during to the alignment they did after replacing the boots, they did not tighten them, which is why it worked itself out of alignment so quickly in the first place). At this point they tell me that my inner joint is in fact bad, but that I am now liable. Its worth mentioning that the original alignment back in August was done because I replaced the entire steering rack, along with the tie rods. Nothing should have gone bad within 4 months, especially since my drive is 75% interstate with the cruise control set on straight, flat, Illinois roads. They admitted to this being their fault previously but told me that it wasnt a bad part until they simply could deny it no longer. I am replacing the parts myself (again), getting a free alignment for my troubles, and never setting foot in another Firestone again. I really liked their service and their courtesy up to this point, and their willingness to work with somebody who actually understands how a vehicle functions. However, being cheated crosses a line for me, and I will not tolerate that kind of business.

John Smith

It is a difficult thing to feel abused as a regular, paying customer. I was forced to return to this Firestone Complete Auto Care in Shorewood, IL after a tire they installed on my truck began losing air a few weeks ago. I arrived the morning of my appointment and the salesperson said they were already an hour behind. After waiting, the stop gave me a list of items wrong, apparently springing up since the first time they worked on it. Since these repairs were unexpected, I did not have time to stay and get them all done. The salesperson assured me they could all be finished within the hour. After hour #2 came and went and the morning was gone, I started to ask about my vehicle. Each time I was assured it was almost done. The car was about to come down. Long story short, I was at the shop for almost 4 hours. This is 3 hours past the time they estimated, and 3 hours past my appointment time. I know that each salesperson I talked to was stretching the truth in an attempt to keep me from leaving their shop. If a shop doesnt have a problem stretching the truth about waiting time, how much would they stretch the truth on other things? Maybe you dont need that alignment? Maybe your fuel system is fine? There are several other truck and auto repair shops in the Plainfield/Shorewood area. Simply go to Google and type in "Auto repair near Shorewood, Il" and pick a reputable local store. Any other store than a Firestone will be better than this place. They sound cheery and reassuring on the phone, but this is only an attempt to get you through the door. If you have friends or family in the area, please warn them about this location. It could save you and your family a lot of headaches down the road!

Josh R

Went to this store to have a power steering pump replaced after blowing a seal and decided to have an alignment done while it was in the shop. I looked a their shop closely and it seemed to be an organized, clean, and functioning shop. As it turns out that is the only thing this shop has going for it. I was told I would have my vehicle back that evening after dropping it off first thing that morning, they were a day late and didnt call until they were finished. The power steering pump they replaced whined horribly so they got to put a new pump in. Well it turns out the second pump (if they even replaced it) was just as loud as the first. I took the truck back the third time and looked into the situation more and although I was told that they would put a NEW power steering pump in they were using re-manufactured pumps. Their response was that it was a "new" re-manufactured pump and it was miscommunication between us. Needless to say I called the territory service manager and left a message, and never heard anything back. I then took my truck to the local dealership and had the pump replaced, best money I ever spent to relieve the frustration Firestone caused me. Its now since been well over six months that I sent the bill and a letter to Firestones corporate office and have yet to get a response. Learn from my experience, AVOID this place like the plague!!!

pam stortz

Went to get 4 new tires had the truck for 8 hours was the first one in the shop at 8 am with an appointment, Next day had a flat tire took the truck back to Firestone never put the stem valve cover on. Lug nut came up miss there answer was it wasnt there. Will guess what they knocked though and it ruined the hand brake( more money) never did a wheel alignment or balanced the tires ( but paid for it), In one week I have been back 4 time and still not done right. The discounted that they gave me has now cost 4 time the savings. The daughter has the same thing with her new tires was in for a oil change on Sunday ask to check the tires the light was on they said they did next day had a flat.Had to have the car tow back to Firestone because the lug nuts was on so tight. This will make you laugh the salesman said I top your oil off you was a quart of oil down. How was this possible went i just have the oil changed yesterday! Answer was the weather was to cold( they must think Im stupid.). Firestone you will not see me again or my family and friends!!!!!!!

Cathy Taylor

I specifically chose this location because I read reviews that Joe, the manager, is a good guy. And not to mention, the tow truck driver said he knows Daylin, another manager, Im told. I thought, "Wow! This may turn out to be a not so scary experience after all!" Turns out Daylin is the guy who is working on my truck, but maybe its because we have yet to meet face-to-face (weve only talked on the phone) that Im not feeling so good about the level of service. So I had my brother call (its so unfortunate that female customers have to get a guy involved when it comes to auto repairs). On the second call Daylins whole disposition was different. Anyway, I hope to have a good experience and will be able to write another review afterwards that is more glowing (and results in 5 stars).