Merlin 200,000 Miles Shop
| Address: | 350 S Randall Rd, Elgin, IL 60123, USA |
| Phone: | +1 847-622-0055 |
| Site: | merlins.com |
| Rating: | 3.6 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
Location
Photos 12
Reviews 16
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Anonymous User
When I took my car in for an oil change, and rough idle problem, they found "more" to repair. They said my oil cap was "stripped" and I was leaking oil and charged me $9 to replace it, they showed it to me like I was supposed to know it came from my car and they didnt just have one laying around back there. They wanted to charge me to replace my serpentine belt when I had just had it replaced 6 months earlier and all it needed was to be adjusted. The quote they gave me included items that didnt need to be fixed but "might" help the problem. After getting the minimum repaired the rough idle stopped but after leaving a new problem immediately started. The transmission was slipping. Merlin doesnt even repair transmissions so how they managed to mess it up is beyond me, but it is not just a coincidence that it stopped working as it had before. I will not be going back to Merlin, and dont advise anyone to go to this location.
JO
John Shergill
This place is easily the cheapest in term of most auto repairs. Theyll do free inspections which is awesome. However, I think their service is really crappy. I had my lower intake manifold gasket replaced which cost several hundred bucks and I just replaced it myself the other day because another shop found it was leaking. How they messed it up is beyond me. I also got my spark plugs changed here since it was the lowest price. One of the spark plugs somehow came defective and I had to pay around $100 to get that issue fixed. Ace seems to be a smart and cool guy, but I doubt Ill be taking my car back. Once they replaced my oil, without even telling me, when I just put in fully synthetic oil two months before that. What the hell?! The place is OK. They have great deals for their 200,000 mile service packs, but its likely to be really crappy products.
RO
Rob K
I hit a curb on the way to work out there during a snow storm. Knew I at least needed an alignment. Went to another place near Merlins and was told I needed 2 tie rods too and the price would be $403. I stopped by this Merlins to price check. I told Ace, the owner, that I thought I was about to be raped by the first place with extra work. He said he knew that shop owner and they dont do that. That right there was great to hear someone not bash a competitor. He offered to do it for $260, told me it would be between 1.5 - 3 hours because he had to pick up the parts. It was done in 2hrs. I was extremely happy.... finally, he had this calmness about him the entire 2 hours I was in there. He just radiated peacefulness. If I am ever in the area again I will there for any work to be done on my veh.
CE
Cecilia R.
Horrible experience. I went for an oil change. The mechanic said he was struggling with the hood, I went to help him open it. Within a couple minutes the owner came out and said that he didnt want to deal with this, because he wasnt going to work for free and he was sure I wasnt going to pay for 100dollars an hour while they opened it. The only reason I can think of that caused him to be rude is that he was worried that he could be liable if his mechanic had done something to it. I was able to open the hood myself shortly after leaving. I do not recommend this place!!
RO
Rob Strickland
Having had my share of varying experiences with auto repair shops, Im happy to say that this was a very enjoyable experience! I found the manger and mechanics here to be very friendly and helpful! They even took the extra time to show me what needed repair as well as being very up front and honest throughout the process with the estimated time needed and costs. I would highly recommend this shop if you are looking for a reliable place to take your car.
JO
john loose
This place is full of it. Had muffler done there last year. Issue with pipe going into muffler and it need to be replaced. Quoted me $317. Took it to Cats auto in Schaumburg $129. Plus had oil change done there told me needed suspension work but already had it done at Cats took it to third party to be sure and it was fine. These guys are a scam. Its farther to Cats but well worth it.
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Anonymous User
Not happy at all. Brought my car here not knowing what exactly was wrong and wanted to get an estimate. They brought it up on the lift and told me I need a new muffler and tailpipe. They estimated it to be 250 with the "30% off". They never told me what was wrong or anything. Went to Velazquez Muffler in downtown Elgin and got a new muffler with installation for 80 bucks. AVOID HERE!
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Anonymous User
Ive been taking my car and minivan here for the past year. They do great work, they dont try to sell you crap you dont need, they will make sure they are getting you the best price for your service. FYI- to the lady who wrote or a bad experience, I believe this location is Kane County, so Im not sure if you meant to write about this 350 S Randall Rd location in Elgin.
JO
John Sheahan
Ace is a great guy, very friendly and doesnt try to oversell me on anything. Ive been taking my Maxima in for years now, and have always been pleased with the service and his integrity. Im taking my wifes Honda Pilot in for new tires. I called around to get the best "out the door" cost, and Ace once again, had the best price for the same tires.
DH
Dhaval Raj
Had multiple experiences where I was not a 100% satisfied with the service and was convinced into paying that this was the best fix. One such instance was AC repair where I was charged a lot and then later told that it was just a test if u had a leak. If you want that leak fixed, now you have to pay more.
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Anonymous User
Although this is quite a hike from where a live the drive is well worth the excellent service I received. The staff was very friendly and informative. The prices were very reasonable, I would definitely recommended this location to anyone!
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Anonymous User
Every repair cost $700. Everytime I take my car here for a quote on some work it is $700 whatever the job is. Muffler. Power steering. you name it, it cost $700 to fix.
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Anonymous User
reasonable prices, reasonable workmanship, reasonably quick
AL
Alex Svoboda
Affordable car repairs done right the first time.
RO
Robert Carberry
Great price for ac recharge and great service
TO
Tom Jankovsky
Fair price, free estimate, and no waiting
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