Clean Image Car Wash

Address:	16005 IL-59, Plainfield, IL 60586, USA
Phone:	+1 815-439-9730
Site:	cleanimagecarwash.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM

Location

Photos 81

Reviews 20

Dalton Skids

Heavy Swirl and towel marks on my paint. They are not using new towels or they are using the wrong brand. I brought my new Truck in to get a basic wash. I have only done a couple touchless washes until now. The paint was spotless. Im not misinformed, I know this can happen on a small scale but these are deep swirls and there are a couple scratches in the same area. I can see how the guy dried off the car from the marks. I also do not understand how the "Rust inhibitor" "spray wax" "carbauba" products even work with their automated system. I can tell you, they dont. There is not enough time between the applications for them to do anything. It gets washed right off. I noticed there was soap on the back of my truck that must have collected in the bed then drained. I pointed it out. Instead of rinsing it real quick, this guy told me its fine they wiped it in. WHAT? what does that mean? is it soap wax carbauba what? No, Its worthless. I watched my truck go through the tunnel through their great display area. There is not enough time for debris to fall off the cloths from the car in front of you in the line. I can tell you without a doubt that dirt from the suv in front, landed on my truck and so on down the line. Its insane. But the icing on the cake Is when I decided to reach out and give them a call about the swirl marks. The reaction I got on the phone, from the MANAGER was extremely disappointing. I did not go on the line guns a blazing, I was calm I know things happen in business sometimes you just happen to be the casualty. I have my own business and employees as well. This guys immediate combative attitude towards my concern, tells me one thing, HE GETS THESE CALLS ALOT. They are not trained in customer service. The "shut up go away" mentality in business will kill any loyalty you might have gained. That is a huge red flag. A customers problem is your problem. If you solve it with praises you just kept that customer and their friends. So now, I dont want a refund I dont want to let my truck near this place to buff or fix anything. Ill take it as a lesson learned and go to someone who knows their business and their customers. I hope someone of stature pays attention to reviews like these because Im probably one of many but I just happened to share my story.

Paul Franklin

Ive been a long-time fan... just had my last visit though. Spent $30+tip on a ”deep interior” clean. 1. they accidentally rolled down a back window before prewash. Luckily they caught it about 10 ft into the wash & stopped the wash before it got wetter. 2. Deep clean was... Not extreme. Found wrappers under my seats before I left the lot; cracks of seats not clean, they used ” shine” in places not to be shined. Sigh. I dont recommend the interior clean. 3. I am at the free vacuum down the street finishing my trunk. ... I give it a ” good” rating because they have been great in the past. ... but the LAST few times have been sub-par.

Rocio Elizabeth

Terrible experience, which was completely opposite from my first visit...this was definitely my last time going there. Even after my complaining about what was apparently "a miscommunication" and the manager saying theyd fix it...I get in my car and ITS STILL NOT CLEAN. NOT vacuumed AT ALL and the mats just looked like they were rinsed. At that point with a crying baby; I couldnt go back in there, wouldve probably been pointless anyway. Waste of time and money.

Panagiota Gellis

Terrible. I keep giving this place a shot and I will NEVER go back again. I paid almost $30 for a full service car wash. After I had already vacuumed it myself because they always do a horrible job. After they were done they barely touched the inside. They used the same rag that they used to clean the mud off the outside of my car so now it was not only NOT off the outside, but was spread inside as well. Just horrible.

Andres Bedon

Went 3 times. Paid for the handwash ($25) and acid washed wheels ($20!) Each time. All 3 times my sideskirts were left filthy on both sides of my car. Lower rear bumper was filthy as well. The third time i finally said something and they cleaned the affected areas. Its unfortunate cause theyre local to me. Never going back. For a $45 car wash i should not have to ask the detailers to go over it twice.

Grecca Gonzalez

Wonderful experience with my first Interior Detail. The SUV looks perfect... looks brand new... No joke cleaned everything, things that i didnt expect to come out, came out... Black interior rugs + Chicago salt and winter grime all GONE. Would totally recommend this place 100% Sal & Edgardo did a WONDERFUL JOB! Sara was a pleasure on the phone... definitely using them again.

Justin Camera

Had a complete detail done here on Saturday and the results were terrific! I was quoted 4-6 hours for the job, and it took a little over 4 hours. I have a mid-size sedan, but it has not been well kept (to say the least). They have 10% off coupons on the website which I used at the location without printing them (I just mentioned it to the desk clerk).

Tim Shafer

I had road tar on both sides of my car. They removed it and detailed the outside for a very reasonable price. The car looked beautiful. I have had several washes and the car looked great every time. The staff and All the people who work there are very nice and friendly. I would recommend this place 100%.

Dan Stewart

I just left this car wash first and last time I will very go here. Paid the 24 dollars for the works and the used dirty rags to wipe the interior down and the door runners where not even touched am very disappointed with the whole service.

Kelly Obodzinski

This place is horrible! They could careless about their customers! My 15 year old does a better job for less money! Save yourself stress & money...go someplace that values their customers!!

Tom DeVaux

Been a customer for past 10+ years. Always get great service. Upgraded to the unlimited monthly package. A real bargain, having a black car. A fantastic value.

Debbie Kogelman

The car is always throughly cleaned. They have changed the vaccum station so service is even faster. Clean Image can get very busy on the weekends.

robert leal

They always do a great job and if something is not right they will make it right. I highly recommend going here. Keep up the great work.

Phil Jones-LeDuc

They do a decent job but he sure to inspect the work to make sure. We usually have to have things redone when we go

jakob granat

First review is by an employee I used to be an employee but quit due to problems I had there they do a good job

Celeste Paymaster

They really turn the place into a ripe off! I been going there for ten years but now its a waste of money.

Wayne Howard

They do a fantastic job on cleaning you car. They vacuum your car out and hand towel your car dry.