Certified Collision Center

1130 Remington Rd, Schaumburg, IL 60173, USA

Address:	1130 Remington Rd, Schaumburg, IL 60173, USA
Phone:	+1 847-490-3900
Site:	certified-collision.com
Rating:	3.7
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 9AM–12PM Closed

Location

Photos 32

Reviews 12

NLS S.

Excellent customer service. I believe the people who say that customer service is lacking here are likely not really telling the truth. Any time that we required body work done to our Toyota vehicles, this is where we come. We have been coming here for over 8-years now. My review is based on these 8-years of being a long-time customer. I appreciate that they give an estimate and call you right away to communicate said estimate. I appreciate that they keep me in the loop from start to finish. I appreciate that the workmanship IS EXCELLENT. I appreciate that my vehicle always looks BRAND new! The paint is always a perfect match. My blue RAV-4 is blue, and this is not an easy color to match up. Perfection! We have always owned Toyota vehicles and this place specializes in Toyota. However, they also work on other vehicles. We noticed there were other cars, such as, Volvo, Mercedes, Audi and Lexus. I wrote a review on Yelp also (under my middle name "Lauren"). They are definitely honest. They are also very professional. I appreciate that they didnt treat me like a second-class citizen, just because I am a woman. It was easy to deal with them from start to finish. They ALWAYS do quality work and the end-result is excellent. If I could rate them with 10-stars I would. The employees and management are outstanding. It is obvious that they take pride in producing high quality work. Their workmanship (also worthy of 5-stars) and communication updates are exceptional. We have made this place our "GO TO" for vehicle repairs. For the above reasons, I rate this facility with FIVE stars, because we are always 100% satisfied with the end-result. This place rocks!

Cory Smith

There was a total lack of customer service and communication. First, there was little communication regaurding the status of the repairs. Then I was given 3 different completion dates. I would not have even received that information if I wasnt calling for updates. Then upon receiving the my truck i found it to be a gallon low on coolant. I returned it the next where it took them 8 hours to verify that the coolant I already replaced was ok. Then I found that the new radiator and cap they installed were leaking. So I returned my truck again. I dropped it off at 8:00am and they should be able to check out and have it resolved the same day. They didnt touch until after 2:00pm. I was then informed that they would have to order a new radiator and cap. The work would be complete the following day. They were nice enough to set me up with a car. I received no call and my truck was not done as specified. I again had to call for a status update on the 3rd day. In short it took them 2.5 days to resolve an issue that should never have occurred in the first place.

Jason Lawson

One of the worst body shops i have ever had to deal with. I had my vehicle there for rear bumper damage and was promised that it would be done in three days and was promised to be updated on the progress of my vehicle and never got a call once about the status of my vehicle. I had to call to see to get a status on my car. I know people do get busy i get that but to not keep your word is a big thing to me. So fast forward i was promised a 3 day turn a round and it was 6 days to get my car back to me. I would call just to see if my car would be done and got nothing. Again i know things happen but it is unprofessional to not keep your word and then when a customer calls you lead them on just to get them off the phone is ridiculous. I will never go back to this place and i will make sure no one in my family or friends ever give this place any business.

Trish Wiggen

Dont ever n I do mean dont ever bring your car here they are the worst I mean the worst Body Shop ever they didnt fix half the problems they lie about fixing the problems and I would not waste my time or my money going to the shop ever again three months after my car was in there I have to go and pay to have everything redone that they said they did but lied about it. they had my car twice and total over a month and you couldnt even tell they did any work because they did such a horrible job I wouldnt waste my money

Anonymous User

Over the years I have used different Body Shops. I have always had issues with their work. Then, I found Certified Collision (trrough Toyota dealer recommendation). They fixed my Sienna over 5 years ago and you still cant tell any difference between the repais and the untouched parts. I am very Happy so when my A4 was hit I also took it to Cerified for repairs. Again, their work is second to none. Add to this the excellent customer service and there is no reason I would fix my car anywhere else. I Highly recommend it

Kris M. Peters

Tom and the team at Certified Collision in Schaumburg do a fantastic job. Tom did a great job repairing some peeling paint on my vehicle. I highly recommend you see them if you ever need a collision/body shop. They are approachable, knowledgeable, and easy to work with.

Blake Miner

I have used them after both of my accidents in my 2014 Camry and every time Ive gotten it back its been great. If you need a certified collision center (No pun intended) for your new car, this is the place to go.

Kate Manwaring

They did an awesome job and worked with me when my car was danged by a deer, insurance wouldnt cover it and they did their best to give me a fair quote. Thank you guys, life savers!

Peter Palumbo

Have been going here for years and their workmanship and customer service is flawless. Ive always dealt with Tony and it is always wonderful.

Pavlin Panayotov

Certified Collision Center delivers above and beyond your expectations. Very courteous and professional people. Highly recommended!

Raza Naqvi

Good experience. I went there twice and both time the work was done well.

Sivakamasundari Mahalingam

I love the service they provide . Its simply awesome