Tanela Auto & Truck Repair

Reviews 3

WI

wilson wilson

Please avoid this place if you value your hard earned money. They might have good mechanics as most of reviews say but highly overpriced. In emergency for immediate fix this is the best place because they hardly have any customers even on the weekends. If someone cant read the detailed experience here is a brief summary. For the EVAP leak and brake service rob gave me an estimate of $893.00 plus he charged me $99.00 for engine code scan which is free in most of the places and they didnt even tell me there is a charge for that so I had to pay. I immediately took my car out of here to firestone and got everything fixed for $255.00 with a 12000 miles/1 yr warranty plus they gave me $30 coupons on brake service. Detailed experience: I had my check engine light on due to minor EVAP system leak which is mostly due to bad fuel tank cap. Also I had some brake service due for front axle. On weekends most of the auto shops are crowded on so I decide to give Tanela a try. I reached Tanela at 8am in morning on Saturday. I told him the problems and asked him to have a look and give some rough cost estimate. There were no customer but he said he will inspect the car and call me in 1 hr and WONT CHARGE ME ANYTHING without giving estimates. 3 hrs passed by and i got no call so finally I called them myself around 11. Rob starts telling me about the engine codes which was helpful. Then he came to brakes. I wasnt using the car for few days due to Engine light issue so my rear brakes also got some rust. He starts with my rear brakes which I didnt have any major issue with and said they need to be replaced. When I told him I got new brakes only 2 months back he took a U turn and said ok then we need to resurface rotors and replace brake pads. To resurface rotors he wants $120.00 plus $60.00 for low quality brake pads without any warranty. And for front brakes he asked me $330.00. Since I had already done some work on rear brakes 2 months back at firestone so I knew the rates and told him you are overcharging. The moment I said overcharging he got so furious and gave some lecture. I asked him not to work on brakes and tell about EVAP leak issue. Now he says since he has already done Enginecode scan I have to pay $99.00 plus he will do a smoke test to diagnose issue which will cost $120.00 plus after that whats the reason for leak I have to pay depending on fault. In morning he said WONT CHARGE ME ANYTHING without giving estimates and now its $99 for engine scan. Dude engine code scan is free everywhere and he charge me $99 without even telling me. The moment he told that i asked him to immediately stop working on my car and I went and took my car back. For all this work he gave me an estimate of $893.00 plus he already charged $99.00 plus he would have made more money to fix EVAP leak which is not included in $893.00 Then I took my car to Firestone on Barrington/Bode intersection and by then the rear brake noise was gone as rust wiped off itself by driving few miles and they fixed the front brake for just $230.00 which include new rotor and Warner brake pads with lifetime warranty. For the EVAP leak they did Engine code scan for free. While fixing brakes it took them little longer to get the parts so they gave me EVAP leak diagnosis for free which they usually charge $100.00. After diagnosis they found a small leak due to bad fuel tank cap and just replaced the fuel tank cap with new one for $25.00. Overall it costed me $255.00 for which Tanela gave me an estimate of $1000+. I wanted to make sure my car is fixed properly before writing this review and its been 20 days now since I am driving it after fix. Plus firestone gave me a 12000 mile/1 yr warrant for the work they did. Also firestone do brake service for $89.00/axel which includes resurfacing rotors and new brake pads. Mr. Rob were asking me 120+60 for the same work which was enough to judge them. I still have the estimate and bill Tanela auto gave me and if someone feel I am shooting in the dark please google "firestone coupons" and verify all these rates yourself.

SA

Sam Reiss

I am a car enthusiast and very serious about maintaining my vehicles. I had been going to the same repair facility for years which unfortunately is no longer available. For a while now I have felt like a Nomad wandering and looking for the right, honest, fair & customer oriented repair facility. I now truly believe I have found that establishment. Late on a Friday I discovered my daughters car leaking coolant. I had been looking over reviews of repair facilities for quite some time and Tanela Auto & Truck Repair really stood out. I called and spoke with Bob and immediately from the conversation I had the right feeling. My daughter really needed her car. Bob enthusiastically said he would look at the car on Saturday morning and would do his best to have the car done on the same day if he could. Immediately I was treated with complete respect. Bob was not just interested in the car he was also interested in me the customer. Bob informed me of the cars problem and I was so impressed by the way he thoroughly showed me the problem and detailed the costs and options. He never tried to force any extras or pressure me whatsoever. Work was done excellently in a timely manner and on a Saturday. Bob is a stand up guy who takes an interest in his customers. Bob personally called me on Monday morning just to check in and make sure that everything was to my satisfaction! Also received a follow up thank you letter as a first time customer showing his appreciation for my business. Never had a repair facility or any business given such personal attention. Going forward I look forward to years of the same great work and customer service from Bob and his staff. I HIGHLY & ENTHUSIASTICALLY recommend Tanela Auto & Truck Repair! Sam R.

JE

Jennifer Jones

While driving from Michigan to Bourbonnais to Schaumburg, I had unexpected problems with my engine overheating. Adding coolant allowed me to make it to the hotel, but when I went to get gas Friday night, it was clear that I couldnt drive more than a mile before my engine would overheat. I spent Friday night in the hotel trying to find a repair place that would not take advantage of an out of town woman. Tanela had excellent reviews, but I was very nervous that they wouldnt be able to fix my car on Saturday so that I could return home. From the moment I walked in at 7:50am, Tanela made me feel comfortable. They promised to call me within the hour to let me know if it was something they could fix today or not, but they would make every effort to get it done so I could get home. They even offered me a loaner car since I didnt have anyone local to come pick me up. About an hour later, they called to let me know I needed a new radiator and other items. They offered me some choices based on the mileage of my vehicle and texted me some pictures of the problem. They had to go to 3 stores to get everything I needed, but they would get it done. And the price was VERY fair. I was amazed that at 11:14 my car was finished and ready for the long ride home. I am so grateful that Tanela was able to help me so much and not take advantage of the situation I was in. I strongly recommend Tanela if you want honest, fair and compassionate auto repairs.

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