Tuffy Auto Service Center

1153 Bloomingdale Rd, Glendale Heights, IL 60139, USA

Address:	1153 Bloomingdale Rd, Glendale Heights, IL 60139, USA
Phone:	+1 630-588-8846
Site:	tuffyautoglendaleheights.com
Rating:	3.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 12

Reviews 12

Zohair Hadi

I always try to give a second chance to any place I go. I gave this place 4 tries and with all 4 times a disappointment. If you know anything about fixing cars and how much work is required for doing a certain job then you will know that this place is a rip of There are very few things a customer wants, proper manners is kind of compulsory for running a business but Mr. Bob dont think so. Always talking you down. The next thing a customer wants is the best price. And as soon as you ask them if thats the best price they can do ? Guess what ? The attitude doubles up from Mr.Bob. Ron is the manager/owner but he treats customers properly and I would have given this place a 3 star rating but because of him not being available at the store mostly and having to talk to bob. I will give this place a 0 as long as bob is working here. Also they will NOT accept parts from outside....as small as a fuse if you have one and then change you $30 for a fuse change. I always make my wife carry a box of fuses and when she blew one, they refused to use her brand new in the box fuses and charged her $30 for a single fuse. Same fuse replaced by another mechanic for $10. Long story short, always try to go to at least 3 mechanics before you decide on one and ask for a invoice with parts and labor estimated on it already. Avoid this place if you can in Glendale Heights.

Anonymous User

TERRIBLE CUSTOMER SERVICE. Do not ever bring your car to this Tuffy in Glendale Heights...nor any other Tuffys. They stole $300+ from us, and our cars problem wasnt even fixed. They sent our car back to us saying it was in great condition...and now (the next day) SAME PROBLEMS. Our receipt says they installed a new fuel pump (per our request) howeever, weve now found they only installed the motor...NOT fixing our problem. My husband called and talked to Larry. He is a very rude and inconsiderate person. His customer service skills are horrendous. Wouldnt do anything to help his customer (us) out. Mind you, we live within 2 minutes of this Tuffys, we would have loved to use them as our main garage. But they can forget it, Ill be on every blog I can sharing the news of this bad experience and asking all to spread the word to never spend any money there. They wont fix your problem. Theyll just steal your money. How pathetic. Tuffys if you read this..you call yourselves mechanics? Id say youre a joke. "If you go to a restuarant and get a bad steak, do you just send it back?" Actually yes, Larry, you do send it back and get it FIXED, because thats what you ordered/asked for, and its what youre PAYING for.. He ended the conversation very unprofessionally by saying "heres where we have to fire you as a customer.." Well be in contact with the BBB.

Donna Di

I went to this place to go and get a front end alignment they told me I needed parts and stop was wrong with my car it would cost over $800 before they could give that to me but I started driving my car the day after stopping here the front end of my car is making noise my brother-in-law who is a mechanic yesterday on Christmas day looked at my car and he said that somebody tampered with the front and loosening bolts off I believe that this place was actually trying to tamper with my car because its the only place that I went to for something to fall apart in the front and possibly get me into a car accident or kill me I suggest everybody do not go to this place because if you dont go and get what needs to be done to your car they are going to tell you they cant work on it because they want to make more money off of. Buyer beware buyer beware buyer beware

Vivid Visual

Horrible Services. They dont try to find the best price for you. They will initially find the most expensive part along with charging at the highest rate possible for simple services. They tried charging me 1,500 for a part and their service, I went to another place and got the part and had another place install it for only $650 all together. This place is WAY OVERCHARGED. They will do anything to make you pay, as anyone else who is all about the money and not about supporting the customer.

Anonymous User

I brought in my car to have the following done: 1. Fix my passenger side window that wasnt sealing properly when closed. 2. Brakes done 3. Oil change I was very happy with the service I received. All workmanship was done well and their customer service was great. I talked to Ron there and even told me I had plenty of life left on my rear brakes and recommended not wasting the money on changing them. I would go back again and would recommend them to others.

Stephen Gray

The Glendale Heights Tuffys is absolutely fantastic!! The mechanics know their stuff and they are very friendly. Ive taken my 10-year old car twice to them for "issues" -- not just simple maintenance -- and Ive always come away feeling I did the right thing and these guys are "my" mechanics. I also get the impression that they are NOT out to load on unnecessary expenses, which is a feeling I do get with a lot of other places.

Jessica Amant

Ron and Bob took care of my truck which needed extensive work. They were very thorough and very considerate working around my schedule to get the work done as quickly and efficiently as possible. I can feel the difference in the ride and feel much safer now, thanks to them! Not only do these guys do top notch work but theyre a class act! Good guys!

Laura Bacskai

Tuffys is under new ownership, since Sept. 2012. I have taken my mini Van here 3 times now and feel I am treated like a person not a female that knows notthing. Everything that has been done to my car has been explained in detail and old parts have been shown to me. I also feel that the pricing is fair. I will be returning for future service.

Andy Witte

Very knowledgeable and honest staff. I received 3 quotes for some repair work on an under frame and cross joint work. They not only had the best price for me, the Mgr Ron didnt try to oversell me on somethings I didnt need. FINALLY, an auto repair shop that I can trust and feel good going to!! Thanks again Ron & Tuffy Crew!

Oun Zaidi

Very bad. They dont do the service they commit to. He told me it takes him 45-50 mins to inspect brake, which can be done in less than a min. His flyer says tire rotation included, and he said ONLY IF NEEDED. I am the one who makes the decision not him because i know when was tires rotated last time. Please avoid him

jacob herff

Called today to see if i could get an alignment done on my truck, i spoke to Ron who informed me he could get me right in and started on it right away. I am very pleased with the service performed . Thwy always do a great job for me and I plan on going back for future work to be done. Great job guys

Christopher Nguyen

This is rip auto services, horrible services. The price is too highest and giving you a bad part less then a year. Something happen they has no responsibilities and has no warranty at all. Just Say no to tuffy and I was going to give you a 0 start. Goodbye.