Computer Drive
| Address: | 4457 Oakton St, Skokie, IL 60076, USA |
| Phone: | +1 847-673-2777 |
| Rating: | 3.5 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed |
Location
Photos 1
Reviews 8
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Kostas Savakis
I have over 100 reviews and this is the first ONE STAR. DO NOT STEP FOOT in this place. They took $50 down for $100 repair (I am never putting a deposit again). We got a call and were told the headsets were fixed. I try them on, do not work. So he starts getting technical on what the problem is, and asks for an additional $170 to repair then (the supposedly repairs headset) when originally I paid $180 (new). Long story short and after the owner or manager (not sure) was screaming/cursing/threatening me (but he was calling me sir during this process, funny right?) I called the police. He would not call the police when I asked him but did threaten to have me arrested..... When the police came, they told him that it was a civil matter, that he had to give me the headsets back and I didnt have to sign anything (if I did sign their release form I would actually owe then another $50, sneaky little b....), thanked the Skokie Police Officers (nice guys) and left. Some lines he used on me: me: please dont scream at me (I always kept calm) manager: "this is my store and I can scream if I want". If you dont sing this release form I will have you arranged, its the law. (Police set him straight on that one). If you dont leave I will lock you in, set the alarm, and have the police arrest you for traspasing. Bottom line, once he saw he could not get additional money ($170), he wanted me to sign the form to give me the head sets, and then I would owe him an additional $50...... once he saw I would not pay, not sign, he wanted to keep headsets and have me leave. Worse experience in a long time.
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Andrew Eason
I originally was very happy with this service, but that is because I am not enough of a computer guy. I paid them over $700 to fix my computer. It worked but because its an Apple some things had glitches. It was a long time before I took it in to a store because I just thought it was software and could live with it. I finally found out the problem was with Computer Drives work. Now they will not do a very simple fix that costs them nothing but 5 minutes of their time. Well, they will do it, for a charge. JUST BEWARE. They utilize their esoteric knowledge to place a customer at a disadvantage. On the positive side the hardware they put in is still working great 2 years later. They just never "serialized it". Oh in the end their repair was the same as the mac store quote, even though I thought I could save a few bucks. I will ALWAYS use the Mac store from now on.
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Anonymous User
I dropped my Apple macbook , that made a little dent and it wont boot. Took laptop to Apple store, they told me that first they will repair this dent and replace my hard drive but Ill loose my data. I couldnt afford to loose my data, stupid of my I had no backup. They referred me to computer drive. They recovered my data and fixed my computer at much lesser cost that what I was expecting. They gave me estimate within couple of hours and took care of my system with my data recovered. They didnt took advantage of my situation. Computer is as good as new and Ive told my friends and now you to go to them for your computer repairs. My wife has a Sony laptop which is running slow. Ill go get it checked by them. Im glad I found this place :) 04/02/10 So last week I took my wifes Sony laptop, got it done and repaired in 2 days and working as smooth as before. You guys rock
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Sergey
Took over 2 weeks to tell me my parts where not available from Lenovo. Talked to management who seemed more clueless then the people who work there. They also decided to scratch my laptop. DO NOT GO HERE absolute worst customer service experience. Trust Geeksquad or your nephew not them. You will have to call everyday to get an update to which the tech will tell you I dont know my manager is in a meeting or hes out to lunch. Techs dont have access to the main email and have to always wait for the manager to come back and pull stuff up. Management please close your doors for a week and go to a customer service and team building workshop so you can learn to provide at least a phone call with updates to your clients. Thanks.
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Anonymous User
I spilled an entire glass of lemonade on my lap top while it was running. I called the Toshiba helpline and they directed me to Computer Drive. Before I went, I checked them out online and saw they had horrible reviews. I was skeptical, but I took my computer to them anyway. In less than 4 days, they had repaired my computer to perfect working order. I was thrilled to say the least because the lemonade had damaged the motherboard and the keyboard beyond repair. I was sure Id have to throw out my computer and purchase a new one. The gentleman who helped me was friendly and knowledgeable, and explained everything to me in detail. I would definitely recommend a friend to this shop for repairs.
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Denis Zhirovetskiy
Customer service does not exists. I work for an IT company we dont do break fix repair and went to this shop. Worst part is we used this shop at my old company a bunch of times and service was always great. This time they decided do nothing. Laptop is still having an issue. Employees always have to push everything to management. Management is always in a meeting. Not sure about what but I hope the meeting is about how they can improve customer service. The amount of time and effort that is spent dealing with these people is beyond a waste. At this point calling the manufacturer or just getting a new one is better then ever stepping foot back into this building.
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Alex Vernik
They tried charging me for work that I did not need. When I said it was too expensive for me they offered me a cheaper fix right away so I wouldnt leave. When I wanted to buy my own parts on eBay because they were less than half the price that they were charging me, they were very impatient with me. When the parts came, they said they "werent able to install them" even though there was nothing wrong with them. Finally, when I came around with polite concerns, I was even smiling, one of them lost it and actually yelled at me over the counter and called me a liar. Ive never been treated this badly before as a paying customer in all my life.
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Anonymous User
I have actually been using Computer Drive on Oakton for my occasional intractable-seeming computer problems since the late 90s. I have always found them to be reliable (and speedy) problem solvers, as well as personable and courteous. Plus their prices are very reasonable and have never (so far) exceeded the original estimates. Last year I moved further northwest and am now a 45-minute drive from them. But their recent smooth handling of my latest laptop emergency (including their kind accommodation of my need to pick up the laptop slightly later than their usual hours) has confirmed to me that, like my family dentist, they are worth the trip.