Firestone Complete Auto Care

Address:	8801 Skokie Blvd, Skokie, IL 60077, USA
Phone:	+1 224-935-4121
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 8AM–5PM

Location

Photos 51

Reviews 29

Mirzet Besic

These guys are a joke when it comes to work, if i could give them a 0 for a rating i would. Ive been a customer since 2003 and their service keeps getting worse and worse. About a month ago i brought the car in for an aligment. They automatically assumed that i needed new control arms so they did not even attempt to give me an aligment service. Instead they offered me quotes on new controls arms and bushings. So i took it to a competitors shop and got the car aligment done and was told my control arms were fine. In the most recent incident, i brought the car in for a quick patch due to running over a nail. I have wheel spacers on the car and noticed they forgot to put back on my front spacer in which they over torqued the extended bolts into my hub literally making it impossible to remove these bolts. I will not be surprised if they acctually cracked my hub wheel due to overtighting these extended bolts but that is yet TBD. It is christmas day, but due to there technicians inabilities of torquring to spec, and not realizing and possibly losing my spacers leaves me with no choice other than to leave this bad review.

Ben Greene

The person that did the actual install on the set of 4 tires that I bought was not a good person. The guy who sold me the tires had to ask him to wash the blue color from the white writing on the sidewall. He did it reluctantly and thought that is was funny somehow. There was still white grease left on the outside of one of the tires when I drove away. To make matters worse he "accidentally" used my car to knock over the tall, hard plastic cones while backing out of the garage. "Sorry" he said insincerely, while walking away. Kind of like that idiot kid who didnt feel good about himself, so made everyone around him suffer...that kid from the 6th grade. No respect at all for the customer. Would not go here again. The people who manage this place have to find a way to hire staff that is not snotty and disrespectful to their customers. When youre an adult aged person, like myself, these kind of annoyances just make the day all the longer.

Rashid MQ

I did wheel alignment here for my VW car. The wheels were aligned before and now looks misaligned after their work. I need to turn the steering more than before :( My car stopped running after they drove it out from their garage. Not very familiar with electric controlled hand break system. I am an engineer, and I said that its not because of engine check light on. But they are in their strong belief that its due to engine light on. They were asking for diagnostic charge but I towed my car to the dealer. And dealer found that a fuse went off. Dont bring your car here if its new models. They were trying to start my car using the push button 10 times. May be they are good with old mechanical cars, those had less electrical assisted start up system. Dont kill your new car here.

Anonymous User

I took a tire into here with a nail in the MIDDLE, not anywhere near the sides. They told me it would be one hour to get it repaired. 3 hours later I get a phone call from them telling me the nail was too close to the side to repair but they could replace it for $110. This shop is willing to lie to their customers for a sale, that is poor business practice.

David Shih

The service seemed fine but they charged me twice for an alignment. I dont know if that was on purpose but it felt shady. Once I talked to the manager, he was good about wanting to fix it but they couldnt do it over the phone so we had to drive back out to get it done. All in all, the place is ok but I will probably go elsewhere in the future.

Franklin F

Not happy with the wheel alignment they did, barely touched it and steering wheel wasnt straight. Brought it next day to another Firestone and they did it right, the other Firestone mentioned that everything was "wack" and nothing was really done.

Anonymous User

Took my care in for 25,000 service. They said it would be 2 hours. Its now been 4 hours and theyre still not done. Very dissatisfied with the advice and service received. Will be looking elsewhere next time.

Barry Woodward

Tim (Manager) is absolutley the best! He is very understanding and does not push anything on you! Has helped my sister-inlaw in the past and now is going far and beyond too fix my Equinox!

Ammo Clip

I dont know how you can tell the customer the wait its going to be an hour and a half you can either wait or call back later and when you call back later they give you the same spew.

Mike Kim

DO NOT GO HERE TO GET YOUR CAR FIXED. Everytime I go went here to get a simple oil change or something simple, something major went wrong with my car. I warned you.

Michael Allen

Went there for tires, dealt with Kamil. Excellent service and price. Very easy to deal with and competitive!

Dean Adams

Great service. Got me in and out and didnt try to upsale me anything I didnt need.

Inquisitive Sound Cardinal

Great service. Come here to get service done on my van every 5,000!!!

Cal S

Omg every time you take your car here its always 1000.00 !oolars

michael hopkins

Excellent service! Very professional and knowledgeable staff!

Mustafa Jaafar

Got very good d deal in set of tires and alignment.