Olympia Express Inc.

Reviews 3

MA

Max Melgarejo

Every once in awhile your receive truly outstanding and commendable service. You feel that you can really trust the service provider and know that they will have your best interest in mind and any mishaps will be swiftly taken care of. Olympia Travel and their agent Monica B. DOES NOT fall into the truly outstanding category when it comes to service. Lets start with the only positive of this transaction, my wife and I booked a trip with a group of 26 other family and friends for a vow renewal in Punta Cana, DR. We booked through Monica and payment collection was swift and straightforward. She also heeded us to purchase travel insurance. Upon our return, Frontier Airlines cancelled our flight. We scrambled to book return travel as Frontier could not guarantee a flight until after Christmas. We booked and were set to go. A companys true colors come out when things go wrong, such as in our case. An exceptional company should provide customer exceptional customer service in situations where things do not go as planned. At the very least, you as the customer should feel that the company is working with you, rather than against you. Rather than boring you with the details regarding the refund. Ill let the objective dates do the talking. Frontier processed a refund to Apple vacations on 12/22. Monica told us that Apple would refund the money and they would refund us within 7 business days: An email from Monica sent on 12/22: "I spoke to Apple and they told me the refund would be processed within approximately 7 business days and they will send our agency a check. When received we will then issue a check to you." Between December 22nd and February 14th, our group sent several emails to Monica asking for updates regarding our refund. She constantly deferred to Apple Vacations and, in turn, Apple Vacations would state that they could not disclose information because the trip was booked through a travel agency. Ultimately, on February 14th, we received notification from Monica that Apple Vacations would refund us the money directly to our credit card. Note: Monica repeatedly told us that the refund would be processed through the travel agency. Additionally, there was a mix-up and we were refunded our tickets and another couples tickets. We then had to send in a credit authorization form to return the additional fund. In total, it took 60 days (12/22/16 - 02/20/17) to process this refund and we had to request updates once promised deadlines were not met. To me, this is unacceptable. I was left wondering why anyone would book through a travel agent and why the profession has not gone the way of the long extinct dodo. Needless to say, my wife, our family, friends, and me will never use Olympia Express again.

KO

Kostas Savakis

Very helpful in all travel needs.

PE

Peter Calengas

Extremely helpful!!!

Other organizations