Duxler Complete Auto Care
| Address: | 1201 Green Bay Rd, Wilmette, IL 60091, USA |
| Phone: | +1 847-251-3888 |
| Site: | duxlerautowilmette.com |
| Rating: | 4.9 |
| Working: | 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 8AM–12PM Closed |
Location
Photos 1
Reviews 25
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Karen Segvich
My experience was less than favorable for Duxler...I had what appeared to be a muffler issue due to a loud noise produced by my car...I took it to Duxler and was told I needed an entirely new system at the cost of $1567.00...they asked me if a I wanted them to order the parts from Ford I told them I wanted the exact quote and I wanted to discuss the situation with my husband...he questioned my needing to replace the whole exhaust system and said to get a second opinion which I did....I google muffler retailers and I see positive reviews from Midas on Dempster in Morton Grove...I speak to Eddie the manager and he tells and I ask for him to show me what I need...I only needed a new gasket...total cost including labor $100.00. He replaces the gasket and I am on my way...I then go back to Duxler and talk to Ernie who is the manager in Wilmette and I express my disappointment in having them take advantage of me knowing I am a female and not comfortable with the mechanics of a car. I ask him to rack it and show my why they told me I needed a new exhaust system...I am now under the car and waiting for an answer...he admits I did not need a new system and apologizes blaming his employee....ridiculous to throw an employee under the bus. If you read other reviews at all Duxler locations there are numerous similiar stories like mine. Buyer beware... if you are told other than an oil change that you need expensive work take the time to get a second opinion. Make sure you get under the car if you can and have the second opinion show you if anything is wrong so you are well informed. When I went back to Ernie at Duxler I told him not to lie to me when we got the car up on the rack to try and rationalize why they told me I needed unnecessary work...they did it again. I am disappointed and wouldnt trust them to do anything more than an oil change or new tires..and I would price compare tires too. Think about it...you cant make alot of money on oil changes when a Jiffy Lube is down the street....they make their money selling you unnecessary things like expensive exhaust systems...brakes and other mechanical jobs. Take the time to get a second opinion I will bet you wont need the work they tell you....if you dont care to be taken advantage of or are too busy well than this place is for you...they are laughing at you.... all the way to your bank!
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Bruce Smaha
I have followed Mgr Frank T. for many years wherever he was managing. I found him to be VERY honest and efficient with any of my auto needs. His knowledge of cars, trucks and anything that has an engine is superior. The mechanics are all well educated and training is updated frequently. You will not go wrong with Dexler or be disappointed.
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Douglas Hartman
If you want to take a chance, go to Vegas! These guys work hard on your behalf. Muller Honda tried to get us to get something fixed that wasnt needed. These guys caught it. I laugh when I hear the BS Muller Honda commercials about integrity. If you want your car fixed right, when needed, come to Duxler!
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Marya Morris
The staff are very friendly and quick. They gave me a list of everything that my car needed done and worked with me to prioritize the list according to safety needs as well as the timeframe in which I needed to get the work done. This made it easy for me to budget the work to be done over a few months.
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Mary Ann Grannemann
I wouldn’t take my trusty and venerable ’97 Audi anywhere else for service! The friendly and very knowledgeable folks always have given me topnotch service and advice with many smiles, plus a courtesy car when I need one. I’m a fan!
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Bill Geary
Ive had nothing but good work when I have the guys at Duxler fix up my car. Now I noticed a Duxler courtesy car on the premises. They are top notch and Im glad theyre close to my home. You cant go wrong.
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Jenn Marie
This place is amazing, honest and friendly. Ive been to other shops that have taken advantaged of me because I know NOTHING about cars. They explain everything. Wonderful experience all around.
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Amy McCormac
I always get great, competent, fast service at Duxler. They are very friendly, honest and accommodating. Would highly recommend to anyone.
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Douglas Nash
They have always been honest and upfront about the repairs. They stand behind their work and trust them to get it right.
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Alice Magos
Excellent as always. Duxler in Wilmette is the best. Everyone and every service goes above and beyond every time !!
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Mei Mei Gaetz
Been really happy with them for couple of years now. Professional and friendly. Price alright. Free popcorn a plus
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Elizabeth Morris Downie
Excellent care; detected problems and repaired completely, with prompt and courteous service. Highly recommend.
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J Duran
Great shop. Duxler has the best customer service and great work. They service my BMW X3 and Honda Accord.
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Maggie Connelly
Wonderful crew of people. Reliable and trustworthy service. See ya tomorrow for an oil change;)
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Elyse M. Printen
Friendly and professional services. They take fantastic care of my car and make me feel safe!
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Annette Lecinski
Multiple car user and always professional, meticulous attention to detail and friendly staff
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Thalia Banon
Excellent service. Most importantly, trustworthy company, rare in auto mechanics industry.
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Amy Gross-Kehoe
The Duxler Team always takes good care of me and my 192,000 mile-old Toyota highlander.
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Susan Lieberman
Always a pleasure to deal with Duxler. Polite, honest, accommodating.
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Aaron Labovitz
Awesome mechanics great lighting in there work areas! 5 stars
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Catherine Levy
The guys and gals at Duxler are always friendly and helpful
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Vern Holzhall
Quality work, knowledgeable staff, and honest!
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Meghan Schmidt
Easy, affordable and expert staff.
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James Rennolds
great people that do a great job!
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Seda Ogrenci-Memik
good and timely service