Royal Volkswagen-Bloomington

Reviews 9

CH

Christine Motsinger

I dont understand what is happening with customer support these days, but this place is HORRIBLE. I had an incident back in February where I needed an oil change, recall service, plus a maintenance issue on my not even year old Jetta... setup the appointment online two weeks prior, go to drop it off at 7:30 the morning of, no appointment on the schedule. Ok, I can deal with that. I get a call mid-morning saying I need my tires aligned for $99 - I doubt I do, but say okay to go ahead and have it done. I get a call at 5:00PM saying it will be another hour until my car is done - I say no, it will be ready when I get there (I live an hour away and it was there for 9 hours). I pick it up, the recall was not serviced nor was the squealing tire noise addressed... they just managed to do an oil change and upsell me $99 for the tire alignment. GREAT. Call back this morning, needing a routine oil change and requesting that the tire noise be looked at (yet again since its never been addressed), but I need to get a loaner vehicle or shuttle back to work. Shuttle only goes 10 miles or itll cost me $35 to get a loaner vehicle. No way around it. I cant understand how you are in business considering this is how you treat your customers.

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L Jean Camp

I ordered two additional keys for my VW convertible after I had misplaced one. Keys have to be added to the car by a dealer. The keys and programming were $250. I gave them the original key, they had the two new ones. The key programming was such that the next day the car would not start. I had to have it *towed*. They damaged the electrical system so that somehow the driver side car window would spontaneously roll down, rarely the passenger side, and there were other little oddities. They took apart all three keys, managed to make one work, and returned my car with electrical damage and one working key. They charged me labor for all of this, over $900. So, in trying to ensure I had a spare key, I spend over a thousand dollars ended up with one key and electrical damage. If my care needs work it goes to MicroMotors. If I need a dealer, I drive to Indianapolis. I went to Dreyer for work, and have had quite competent service. Royals level of incompetence, bovine indifference to damage, and unyielding insistence that I paid for time it took to damage my car was unique in my life experience. Avoid these people like the plague.

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Can Liu

I cant believe this place has 4.5 rating?!!! Are they not written by employees?! After reading other positive reviews I think some are FAKE! Real reviews will mentioned specific experience like the issue with your car, what you did there etc. Those FAKE reviews just throw in a list of positive words that describe very abstract feelings. And I have known them for 2 years I can tell you theyre bad dealer. I used to own a VW and used to go to this dealer, and they ripped me off every time. It was SUPER EXPENSIVE, they never offer a diagnose for free, always charge $100 to diagnose, then scared me away with $700+ bill to repair. Then I could find a local car shop for $200 - $300. On the last day before I sold the car, we wanted read out the mileage. It is just a matter of connecting to the computer, read, done. But they ask for $110 bucks, they said to read the mileage it will take 1 HOUR labor. Wow! I think either theyre very bad LIAR, or theyre too stupid that it will take 1 HOUR to connect the computer... Either way, they assume the customer is stupid too and want to make free money.

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Katie Merritt

I called royal about bringing my husbands golf in for an oil change. I wasnt positive if it was a 15 or 16 and I said that over the phone. What I was mostly concerned with was that we were over 10,000 miles and needed an oil change and we had not had one and I wanted to make sure it was covered and free. I called twice and I was told yes since it was less than a year old I could bring it in for the free oil change. Then I ask, is it first come, first serve or do we need to make an appointment. I was told to bring it in. So I make arrangements to have someone follow me to drop it off. I get there at 2:00 and Im told there are no more appointments that day, they can get me in at 10:30 the next day. Ok.. then later that evening we were called and told only 2015s get the free oil change, 2016s are not covered. Thanks VW. It was not that clearly put to me over the phone or I wouldnt have wasted my time bringing it by. I wouldnt have wasted the other persons time to follow me either. Unprofessional, and no apologies.

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Michael King

Ive got to start by saying Kevin Stryker!.. I came in looking for a used car or a lease on a new one, and having zero knowledge about leasing. He explained it all to me and to my surprise, you can finance a lease for whatever amount of miles you think youll average per year. I DID NOT KNOW THIS. Anyways, when it came down to it, Kevin gave me a great deal on buying a new Subaru. He was the most pleasant salesman that I, in my 49 years, have ever dealt with! Very helpful, knowledgeable, no pressure, easy going, and answered all of my pain in the butt questions over a three day period... More than happy

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Jeffrey B.

I found the salesman and finance manager (Frankie/ L. and AJ P. respectively) to be superb. Pressure was absent. We were able to negotiate a super price on what we wanted. Their willingness to find what we wanted and work within our financial model was nice - they did not try to up-sell at all. The parts department person was super helpful when I went in the next day to get some accessories. The financing special by Subaru was superb. And the car is just right: 34.8 mpg with true, symetric AWD. Amazing really.

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Jacob Steinmetz

I have now purchased six cars from Royal on the Eastside and that alone should say a lot about my overall feeling about my experience. Vadim and Jared have always been a huge help in meeting my needs and not applying too much pressure in the process. Even though buying a car can be a stressful process, they have always worked to make it as bearable as possible. We also enjoyed the easy demeanor of AJ in the finance department. He helped move things quickly and was great to talk to as we completed the purchase.

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Teresa Bass

I worked with Kevin Stryker on the purchase of our Subaru. He was excellent. He was very professional, straight forward, easy to talk to, always available and worked very hard to get me a deal that would work for me and my husband. After the purchase, he took the time to sit in the car with me and go over everything. Usually buying a car is painful and you feel like you are getting taken advantage of. I didnt feel this at any point during this experience. And we are loving our new Outback! :)

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Joe Peters

Vadim was professional and considerate through the entire process. He listened to our needs/wishes and made that important to him as well as us. Very well taken care of by Vadim. Nothing but a positive experience. The purchase experience was outstanding! The best we have ever encountered. Vadim and the entire team at Royal made our buying experience a pleasure. We would highly recommend Royal Subaru, Vadim and the entire team.

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