Big O Tires

Reviews 3

HE

Henry Fellers

I got in a small accident the previous Friday, which ended up throwing off the alignment to my tires a lot (think holding the wheel at the 3oclock position to go straight). Also my muffler needed replacing from general rust. I was recommended big o from someone I knew, and decided that even though its a bit of a hike, I would use them. Dropped my truck off in the morning and asked them to call me with an quote before beginning the work, just to make sure I could cover it. I got a call the same morning and was told it would be 525.63 for the muffler system and they would do the alignment for free. When asked how long it would take, the man on the phone said that the parts would be in the same day (Tuesday), and the repairs would be done "by the end of the day Tuesday, or Wednesday at the latest". Wednesday evening comes and I head to my second job just down the street, where I had planned to pick up my truck after work. One of the guys was leaving just as I clocked in, so I asked if he could take my card over and pay them and snag my key if they were done. When he came back, I looked at my receipt and saw it said 583.76. Its not a huge difference, but it was definitely more than i was told. Then I was also told that my truck wasnt even in the bay yet and they hadnt done the work. I called them to inquire about the extra charge and why the work wasnt even started yet, especially because they said it would be done at the latest that night. The same guy told me that they needed to get some clamps and whatnot and that tax wasnt added to the quote. I was a little cross at this point, and asked why it wasnt done, and when it would be. The guy gave me a bit of a run around, then said they were busy and left it at that. Thursday evening comes and I head out to pick up my truck. Ive probably paid around 75$ in extra cab fare for getting to and from both of my jobs for an extra day. I get to the shop, pick up my truck and am just glad to have it back. I start driving down the road and smell this burnt plastic smell inside the cab, and more importantly notice my alignment was now screwed up the exact opposite direction - the wheel being held in the 10oclock position to go straight. I drive back and ask Jason why the alignment was now off in the opposite direction. He told me that hes sorry but there isnt anything he can do right now, but if I leave it there they should have it fixed by Friday. I told him thats ridiculous, you already promised me it would be fixed at the latest yesterday (Wed), and now I have to wait another day? He said they were very busy and they dont make promises over the phone on when the work will be done. He then went on to say that I could even bring it back Monday and the alignment would be fixed for free. I told him that I cant afford to keep using uber or lyft to get back and forth for another day to two different jobs. He said that it was the only thing he could do. I was already flustered about the whole situation, so I just took my truck and will just go to a different shop after the holidays. Its not worth trying deal with them again. I must add though, the guy who did the exhaust work did a good job. Unfortunately the customer service i received from the front desk person Jason, his lack of follow up, and not even finishing the work they were paid to do is just infuriating. EDIT 1: I decided to edit this a few days after the fact in order to clarify my point, and more importantly to bring up something I found problematic. I noticed a review on their website that contained false information. It raises the question of how credible their reviews are and if, in fact, they are written by their staff and not customers. EDIT6/8/17: I would like to rescind my earlier statement that the exhaust work was well done. I was driving on Tuesday when the entire back half of the exhaust system they installed fell off. A different shop told me the original work was simply a "half-a**ed job". Please do not use this shop, brand new parts should not break after 6 months

JO

Josh Lee

I was reluctant to bring my car in because I am a 24 year old female with no knowledge of cars at all. The staff was very friendly and likable and it seemed i made a good choice on this garage. I ended up spending two-thousand dollars in cash on repairs for my car. After two weeks of it being in the shop i finally got my car back. After being guaranteed my car was perfectly ready and good to go, I had it for maybe 3 hours and the engine completely blew up. After having it towed back to Joes Auto service (which cost me another seventy-two dollars, which i was told would be refunded) they began to tell me that it was not their fault and the work they had done had nothing to do with the engine failing. My first thought was obviously being very upset and my second was why was i not notified prior to putting money in the car or taking it off the lot that there was a chance this would happen.I was offered no refund of any kind except a $500 credit to rebuilding my failed engine which would in the end cost me another fifteen hundred dollars, to which i was shocked they would ever think i would give them anymore money at all to touch my car. The owner settled with giving me "4 free oil changes for my troubles a $120 dollar value" which is a joke. So No i would absolutely not suggest anyone bring their car here especially females, like myself, who know nothing about cars. Also no refund was ever given for my tow. I had to buy a new car thanks to them So my advice….STAY AWAY UNLESS YOU LIKE THROWING MONEY AWAY FOR NOTHING.

KE

Kevin Canfield

I scheduled an appointment with the Carmel Big O Tires store to have a bad O2 sensor replaced, which I believed was necessary from an Autozone check engine light diagnostic test. Prior to arriving I was also aware that my rotors needed to be replaced sometime in the near future due to some vibrations Id been having when braking from higher speeds, although I wasnt necessarily planning on replacing them this visit. Upon arrival, Jason at Big O Tires assured me they would run their own diagnostic test to be sure the O2 sensor needed to be replaced and ensure that no other issues needed to be addressed. In addition to replacing the O2 sensor, which ended up being the culprit, upon inspection the crew test drove my car and realized there was an issue with my brakes & rotors. Jason gave me a call and described not only the issue but the options and his personal recommendations to get the best bang for my buck. Instead of just completing the necessary repair, the crew again went a step further when they realized there was an issue with my front calipers, something that is not surprising given the high mileage of my vehicle. Again the options were discussed in detail and personal recommendations given. It feels good to walk away confidently with a smooth ride and no more check engine lights, all in a days work.

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