Coyle Chevrolet Buick GMC

Reviews 3

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Anthony Wasson

My wife and I purchased a 2015 Suburban in May and I noticed a rattle in the exhaust within 30 days of the purchase. My wife called the service department at Coyle Chevrolet to make an appointment to have this looked at and eventually repaired. They told us over the phone to come on in, no appointment needed for just a check. After they figured the problem out, they would then schedule an appointment. So, I took it in almost immediately. I was greeted by service manager Mike who I had dealt with before on a previous Chevy service issue. That encounter didnt turn out well and neither did this one. I explained the problem and he said I would have to leave my new vehicle, preferably overnight before they could diagnose the problem. I said that I couldnt do that and he gave me a shrug and look that said, "Well, I cant do anything for you then. No offer to have someone at least take a quick look or letting me hang around for a little bit to have them look. Nor was I offered a loaner vehicle that would have allowed me to leave it for inspection. Mike really gave me attitude and I became furious. I briefly returned to my defective 2015 Suburban and boiled over. I went back to confront Mike and he continued with his attitude that he couldnt help me. I told him he was a prick and proceeded to leave. He followed me and attempted to hold my door open so I couldnt leave in my defective vehicle. I was rather upset and just wanted to leave. Mike finally let me close my door and I drove off in anger. In summary, I was upset because 1) We were told to just drop by for a check over the phone. 2) Mike wouldnt check my vehicle in or have someone check it unless I was willing to leave it. 3) I wasnt offered a loaner vehicle so I could leave mine. 4) We purchased a $75,000 Chevrolet product and this service manager didnt want to work on my terms to diagnose a defect. 5) In light of all the recent Chevrolet recalls, I expect they would bend over backwards to keep customers happy and returning. Although this dealership is the most convenient for us geographically, I will choose to have my vehicles serviced and other dealerships in our area. I will also never purchase anything from Coyle Chevrolet or recommend them to others. Yes, I still have a rattling exhaust in my brand new Suburban!

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Ricky K.

I bought a car here in November. It was one of the worst experiences that I have had. I was on the lot for about 4 hours. The salesman was almost impossible to negotiate with. The speedometer and oil gauge didn’t work upon the test drive. As part of the deal they were to fix it. It took almost a month to get the issue fixed. I was told to bring it back the following week and they would fix it. I pulled into service and the guy had no idea that I was coming. I waited for an hour for them to re-diagnose the problems, only to find out they would have to order the part. About 20 minutes later the salesman came to me and told me that I was supposed to take it some place in Louisville, which added about 20 miles to my already 50 mile drive to the dealership. The next week the salesman drove to my hometown to take my vehicle to Louisville to fix it. I met him, he told me all was well. As soon as he left I noticed that my car was not fixed. He lied to me told me it was. I called the used car sales manager and he informed me that it was normal for the oil gauge to be operating like it was. I called their service department and was told there was something definitely wrong with it. I brought my car back for a 3rd time, and they had it for a week fixing it. When I picked it up the check engine light was on, the service tech forgot to plug in a censor. They did fill my tank up for 300+ miles I drove. This place is very shady. A couple days after purchase the DVD player stopped working properly, the rear defrost button stopped working right so my rear defrost won’t work, and after a couple of car washes, whatever was used to fill in and cover up scratches washed up and revealed numerous scratches. Also with the warmer weather I have noticed that I have an exhaust leak into the cab, and cannot sit idle for too long. I also had to send a letter demanding delivery of title. Conveniently I received the correct paperwork to title my vehicle 2 days before my plates expired. I will NEVER come back to place again. They offer next to nothing for your trade in, won’t negotiate on pricing, and cover up as much as they can to get you to buy the car. Shop somewhere else.

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Roger Bruton

ABSOLUTE WORST EXPERIENCE WE HAVE EVER HAD TRYING TO PURCHASE A CAR. WE STARTED BY LOOKING AT THE EQUINOX WE THOUGHT WE WANTED BUT NONE OF THE VEHICLES HAD A PRICE ON THEM AND THE A SALESMAN SHOWS UP AND SAID HE WAS TOLD THAT WE HAD ASKED FOR HIM, I TOLD HIM WE DID NOT KNOW HIM AND HAD NOT ASKED FOR HIM, HE THEN TOLD US BEING WE HAD NOT ASKED FOR HIM, HE WAS NOT GOING TO HELP US SOMEONME HAD BEEN MESSIG WITH HIM, I ASKED HIM ABOUT HOW MUCH THE CARS WERE HE SAID HE WAS NOT SURE BUT THAT THEY WOULD TAKE ABOUT A THOUSAND OFF THE LIST PRICE(WHAT LIST PRICE) THEN ANOTHER SALEMAN CAME OUT I ASKED WHAT PRICE RANGE THE CARS WERE IN HE SAID HE DID NOT KNOW, THAT THEY WERE ALL DIFFERENT AND IN THE COMPUTER AND ONLY ONE ;PERSON KNEW HOW MUCH THEY COST, SO HE LEFT AND BROUGHT A MANAGER BACK WITH HIN, I ASKED THE MANAGER WHAT PRICE RANGE THE CARS WERE IN HE SAID HE DID NOT KNOW, WE WOULD HAVE TO PICK A CAR OUT AND HAVE THIS CERTAIN GURU RUN IT THROUGH COMPUTER TO GET EXACT PRICE. WE PICKED AN EQUINOX OUT AND TOLD THEM TO PLEASE TELL US WHAT CASH PRICE WOULD BE, SO THE SALLESMAN WENT TO THE ONE AND ONLY COMPUTER GURU TO GET PRICE IN THE MEANTIME(30 MINUTES) MY WIFE AND I PICKED OUT A VERANO AND AND AN SUV AND ASKED THE SALESMAN IF HE COULD ALSO PRICE THESE SO WE WOULD KNOW WHICH CAR WE COULD AFFORD, HE PROMPTLY TOLD ME I WAS MOVING WAY TO FAST AND HE HAD NOT GOT THE PRICE ON THE FIRST ONE YET, I ASKED HIM HOW LONG IT WOULD TAKE TO TELL ME SOMEHTING, HE SAID THE GURU HAD WENT TO LUNCH, BUT HE TOLD ME THE GURU HAD GIVEN HIM A PRICE, BUT HE WAS NOT SURE IT WAS RIGHT AND WAS GOING TO GET ONLINE TO VERIFY IT, AT THAT POINT TO KEEP FROM LOSING IT. WE LEFT AFTER 1HR. 20 MINUTES WITH NO PRICE ON ANY VEHICLE WE CAME TO SEE AND WERE GOING TO PAY CASH. MY WIFE INFORMED ME THAT WE MUST HAVE BEEN IN THE TWILIGHT ZONE!!!!! ROGER

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