US Post Office

Reviews 4

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zoretta Holloway

Are you considering using USPS-Fishers for your passport needs? Suggestion: Take your photo at nearby FedEx or other location that provides professional photo services. My husband and I called USPS-fishers and asked about passport renewal. They were nice enough and didnt require that we have an appointment. The line was long (over an hour wait), but the employee took good care with each customer. Our problem (which is huge as far as receiving timely and no questions asked by Customs personnel): our photos, taken by USPS EMPLOYEE at this post office, were so dark we couldnt see our eyes. My husband and I both thought that the photos were too dark especially for use as passport pictures, but after the long wait we were not in defend yourself mode, nor really cognizant of the need to question these professionals. We paid for 4 professional photos-two were sent with application and other copies given to us. Once we returned home, we sought better lighting and concluded that photos are of poor quality. We compared the photos to our kids passport photos which were taken a few years ago at Westfield post office and allow for easy verification/identification. As we weighted our options, we figured our only option was to wait for the pictures/application to be rejected, go back to post office, retake photos, and amend application. If your have ever had a passport, then you know the wait for a passport is not a short process. Now we may have added time because of USPS. Worst-the application is accepted by another (lax employee) and we find ourselves questions every time we use the passports. Or maybe we could just return to post office and ask them to retake photos now since the quality of the pictures is awful by any standard. Surely they will understand our concerns regarding the added time if the photos are rejected. Or even if not rejected, these photos are the ones that we will be using not only to leave the USA but also to return to the states. This could definitely add travel issues. The PO will understand. NOT! Their response was not that in their professional opinion the photos were sufficient, but instead we were told to wait for the rejection then return. They further stated that we were asking them to possibly waste $30 worth of photo paper and they might not be able to take better photos. They admitted that the photos were dark and you could not see my husbands eyes at all. I shared that our normal work schedule is not conducive to a one hour wait at the post office. Their refusal to retake the photos was not shocking. Unfortunately, it seems that for too many organizations good service is not high on their list. We were hopeful that because the photos were clearly of poor quality they would replace and give better photos directly to us. We were prepared to deal with amending our application without their support. Is asking for decent service too much to ask? Is asking an organization to own up to their mistake too much to ask? Is asking a manager to be considerate of their customers schedule (time) too much to ask? This is not the place for professional photos.

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MA

Matt McNeece

I had a package intercepted online and went to pick up the package. I was unsure if there would be any cost for this service as the online process was not clear. I was told in the Fishers post office that I would not be charged for this service. A week and half later I get charged on my credit card for a package intercept fee. I called into customer service and they were kind but helpless. They could only send a message to the local office for review. A few days later someone from the local office calls me and explains to me how the process works and that I should have known that I would be charged and the representative who told me I would not pay just made a mistake. Now I am responsible for knowing the policies of the USPS better than the employees!? This woman tells me that she will forward my concern to the postmaster (who was supposed to be the one to contact me initially per customer service) and it will be reviewed and the postmaster will call me back. I wait a week and no one calls me back. What a surprise. I call in today and get the postmaster on the phone. He tells me that there is a fee and since they completed the process for me I should have been charged. At this point I am an expert on the package intercept service. Everyone Ive spoken to has informed me of how it works. My problem is that when it mattered and I was asking the representative right in front of me, she told me two times that I would not be charged anything. The postmaster ended the call by hanging up on me because I refused to accept that explaining to me how the service works as an acceptable answer. Worst customer service Ive experienced in a long time!

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VA

Valerie Y

Prior to attempting to get my minor daughter a passport for a school trip last week, my experiences with this post office were wonderful. The male passport staff member who we encountered four times in seven days was rude, unprofessional, and frankly mean. Having read the application form and the USPS website, we went into the post office believing we had all of the necessary information. Every time we went to submit our application, he came up with another thing he needed. Yesterday, he said he needed "multiple copies of the front and back" of my drivers license and that of my ex husband, who lives out of state, and had provided his complete, notarized and signed parental consent form. I asked him to show me on the application where it required this. Of course he couldnt, and circled a portion of the form that had nothing to do with it. He couldnt tell me how many copies he needed. I left with my daughters. It is a hard lesson to teach my teenager to be polite and respectful to all adults, particularly those in service positions, when she doesnt understand what we did, in her words, "to make him hate us so much". Living in Chicago for 17 years, I never once encountered a postal worker as unprofessional and horrible as this man. I will be going to another post office today to hopefully complete this process. Just to be sure, I have multiple copies of the front and back of both of our drivers licenses, along with extra original copies of all other supporting documentation required on the application, as we had before!!!

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Alex S

If I knew to write the address information on the box before you got to the counter, things would have gone better, but thats probably my rookie mistake. Boxes with liquids cannot go through the self service kiosk. I get the feeling there is almost always a line for shipping counter service at this apparently often well-populated post office. No-extra-charge / free flat rate shipping boxes are awesome. Just make sure you have tape and stuffing to secure your items with! Shipping rate was reasonable considering the service speed and especially with the box being included. If you get everything right and only have to go through the line once, service is reasonably fast. The first person who helped me (with needing to write the address on the box / the address is not printed on a shipping label at the counter) left me feeling a bit dumb as if that was obvious (maybe it is obvious to many but it wasnt to me as a rookie), but he did offer me a label to write the address on. The second person who helped me (after I wrote the address on the label) was quite easy going and courteous. All in all, considering my extreme novice-ness with parcel shipping via USPS, a good visit. Some kind of passport service appears to be offered here as well. Also, a (not staffed at time of visit but open) gift shop of sorts is also available at times inside. Ample free parking around two sides of the building.

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