Public Storage

Address:	4001 W 37th Ave, Hobart, IN 46342, USA
Phone:	+1 219-488-9317
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 11

Yolanda Hughes

I am very disappointed! I called during the weekend to find about rates and sizes available. The call center informed that there was a special rate of 50% off the first month of rental and informed me of the one time administrative fee. My reservation was confirmed for this weekend by the local office along with the rates. I decided to rent the unit sooner than expected and called the local office to set this up. I met with Kevin and he wouldnt honor the 50% rate, although he had paperwork that stated my preliminary request which also showed the 50% off rate. Instead, he treated me as if I should be satisfied that the monthly rate is $30 cheaper than the quoted price. Its great that normal monthly rate is $30 lower, however, if a customer is told there is a promotion for half off the first month, it should be honored! He continued to tell me that it wouldnt be honored because I hadnt been assigned a unit yet and that the reservation was good until July 2nd. I am still confused as to why any of that mattered. If I reserve a rental car and Im given pricing info prior to pick-up, the price and any special rate offered is what I expect upon arrival. I truly hope I do not need this storage for a long period of time. I will not use them again and I will never recommend them to anyone.

Tereasa Upshaw

My experience with the manager at the Hobart Indiana location was horrible!! First off the manager Desiree had her kids in the office at work with her that was so freaking unprofessional!! Im trying to explain to her my things were damaged from mold...and her kids were asking her things while Im trying to speak with her. I think this was so unprofessional however I was allowed to put my things in another unit since my things were damaged and it was wet inside of the first unit however the manager Desiree acted as if this wasnt a big issue maybe cause it wasnt her things ...it just seems like she didnt care never once apologizing or making me feel comfortable about this situation. right now I am in a position were I have no where to put my things! I cant believe that it is ok for a manager to bring their kids to work to color and to be handling a situation like this with their kids at work its so unprofessional!! What if I came into the office screaming and cursing because my things were messed up and her kids were scared!! I will be looking for somewhere to put my things so I can remove them from Public Storage ASAP

Nikki Kalter

Terrible!!!! I have been a customer for over 5 years and I have never receive such a terrible service. My rent went up numerous times without my knowledge I continued to pay the expected rent not knowing that I was under paying this resulted in numerous additional charges. I was called to move my boat and given a one week notice to do so when I live two hours away. I explained that I lived far away and they continued to give me grief. When I finally showed up to move my boat I found out that it had to be moved because the vice president didnt like the way the front of the property looked. Are you kidding me? Youre going to upset your customers and disrupt their time to make your property look better and not provide them any type of compensation. Furthermore, I have made numerous phone calls and left numerous voicemails to the district managers and I have never received a phone call back. I got suckered in by the low rent only to have my payments go up time after time get ridiculous late fees and terrible service.

aa aa

Had the best experience with Public Storage. First time user, and the process from beginning to end was great. I called ahead of time, and Michelle was pleasant and provided information in a timely manner. I did not feel rushed, and it really made me feel like my time was valued. I was pleasantly surprised that this company provided such great service, be as you hear the stories about storage facilities. The incredible service by Michelle and the seamless process throughout, will definitely encourage me to refer people to this location and to this company for future use. Thanks for being so amazing Michelle!

Gucci Chocolate swhisher

I just experienced the best customer service! The little girl with red hair was awesome. Im going through alot right now with this move and when I came in she greeted me with the biggest smile and made me feel like family. Any questions I had... she answered. I promised her that I would spread the word about her being a great business woman and I did. Darshene was amazing and if you have to deal with a storage company... go to the public storage in hobart!

OMAR VARGAS

What a great experience!! from the moment I walked in Kennie greeted me with a smile I proceeded to tell her what my needs where as far as what I was storing she quickly picked a locker the suited me well gave me a quick tour and discription of the place explaind every detail I must know and got me in and out in know time I really do recommend this public storage I am very satisfied.. thanks you once again Kennie for you help and good luck!

pep rally

I have been a customer of this public storage facility for 3 years and the customer service that I have recieved from both - Chanell and Katrina, has been of acceptional quality and professionalism. They have displayed a real concern for their customers needs and they strive to meet those needs. I applaud them for their efforts, for making sure that their customers recieve the experience that is desired. Keep up the GREAT WORK!

Anita Wilson

This storage facility is the best Ive ever used. My space was initially too small but the customer service rep was very helpful with providing a bigger space. It was enough space to comfortably fit all my belongings. Ahe explained the process very clearly and was very welcoming. I was stressed from moving bit she really made things easier with her pleasant and helpful disposition. I would most definitely use them again.

Angela Davis

I was in the process of relocating to Texas and didnt have clue on where to begin. I went Public Storage for boxes but left out on top of everything. The store manager Chanell was a life saver with the right choices for the box sizes needed. She took time out to ask how many rooms I was packing and also offered assistance for a storage unit if it was necessary.

Lisa Flint

Hi, I came in and got a few boxes and this young lady Katrina helped me find the right size boxes I was really confused on what size to get and she was so polite and very friendly she helped me get the right size boxes and everything else I needed. I love her customer service she greeted me when I came in and asked me right off the back what I needed help with.

Michael Mejia

Delila was great and very polite she also had a excellent personality. With no room for questions because she was so self explanatory. Also Michelle who wasnt our representative greeted us and made us feel welcome as well she very asked if it was to cold so they could turn off the a/c. Overall a great visit and a new customer to this location.