Brookville Road Self Storage - StoreNow

1251 Interchange Way, Indianapolis, IN 46239, USA

Address:	1251 Interchange Way, Indianapolis, IN 46239, USA
Phone:	+1 317-661-4231
Site:	storenow.org
Rating:	3.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 40

Reviews 20

Stephanie Johnson

I first got the unit Oct/2015, my rent has gone up twice in less than a year, from the original 54.00 for the 5x10, to now 67.00 for my 5x10. They claim its property tax increases...Absolutely ridiculous prices! Also, my very first receipt when I paid in Oct/2015 showed I was paid up until the end of Nov/2015. Since there had not been anyone in the office for months, I went off of my receipt. Then I started getting calls and late notices saying they were going to sell my belongings if I did not pay for November plus all the late fees they tacked on. For November with late fees I was looking at 154.00. They never refunded me for the month of November, and stated it was my fault that I believed THEIR system!! STAY AWAY FROM THIS FACILITY!!!!! Also, you HAVE to give a 15 day move out notice or they still charge for the next month. I WILL NEVER STORE HERE AGAIN!!!!

Adrian Kellt

Went to check on my recently robbed unit when the tenant in the unit right next to me he told me he was the one who reported my unit to the facility at 3:55 on June 19 witch is also the day they told me witch means they dont even check the units so I decided to drive around to check the place out found a nother forced entry where the lock was cut out just as mine was then saw a guy loading his unit and warned him he opened his door and the wall was busted were you could get into the unit right next to it we looked across that unit and that wall was busted also and I find it very funny they wont help solve this issue in a business that deals with customers they should know customer comes first if you do rent here get insurance. Im still very upset they accused me of breaking in my own unit. Have it on digital recorder wow

T Kelly

Our unit was robbed for over $12,000. We tried to contact manager for a week, stopped by 3 times to find no one there, and was denied access to our unit to make police report. When talking to OWNER, he accused us of robbing our own unit (which is all video recorded). He admits on the video, 2 of his clients accessed the property with box trucks and that our pin was not entered. These clients supposedly only accessed their units but told us there are no camares except at entrance. And could not see units accessed. So contradicted himself. Did not try to help out what so ever, just made things harder and called us theives and liars. Didnt try to accommodate us all..not that Im looking but a simple apology would have been courtous. We are contacting a lawyer.

Joe Tevault

Needed a unit quick and they were at extremely helpful and got me right in they also had a move in Truck to use which was a huge saving as anyone knows how much a uhaul cost also really like there locking system which is like a deadbolt so there is nothing to cut made me feel safe thank you for all your help and look forward to doing business with I for got a long time

Priscilla Oliver

I had a great experience with this storage facility.. They have a variety of unit sizes.. I chose what I thought was a "large enough".. Once there, realizing it was to small, we were accommodated with a much larger unit with NO hassles.. All are Clean units.. Competitive rates with NO hidden fees.. Easily accessible from the highway. Highly suggest!!

Kari R.

They do nothing but lie false advertise and make sure they put your insurance on right unit. Got robbed and wont corporate with police like they had something to hide. Oh free truck they advertise is a lie. Then they said give me free month cause got robbed and no they changed there mind never rent from here

Bobby Jones

Hey Adrian kellt Im the whos unit you took a pic of and Im not the one that was with you so that means you were standing in my unit with the thief. So if you can identify the person you was with please the storage place and let them know.

Vicki Martin

Needed storage faculty after hours. Used the kiosk which was very helpful and easy to use. The following day Missy, the office manager, followed up with me the following day and gave me a new gate code. Faculty was very well kept.

Shelle hampton

Have been renting with Brookville Road Self Storage since March of this year and I do not have any complaints at all. Destiny is very nice with great customer service! They are very affordable, would recommend to friends and family!

Clarence Hill

Brand new facility with a great staff and even better pricing per storage unit. Had no problems with accessing my storage just as long as I remembered my gate code. Great place to store your household goods!

Chris Marcoux

A bit awkward dealing with kiosk reps who dont have full information of facility, but management is responsive - called back promptly to resolve questions.

Stephen Trotter

Super customer service and great access to I-465 off of Brookville Rd and all who live on the SE side of Indy. Units are also clean and secure!

John Leslie

All we ask of our customers is to keep the property clean pay their bill on time we are open 24 hours a day with a automated kiosk

Logan Bogard

This facility never answers any emails. They keep raising the price of the units and units get broken into.

Natalie Robinson

Units were very clean and attractive. Kiosk was easy to use and Destiny, in the office, is very sweet.

Ryan L.

Affective immediately, we are putting a new manager in place!! After reviewing google reviews!!!!

Aric Reider

I had a great experience with them and Amy made it very nice to deal with. Thanks