Evan Todd Spa and Salon

50 W Washington St, Indianapolis, IN 46204, USA

Address:	50 W Washington St, Indianapolis, IN 46204, USA
Phone:	+1 317-524-2575
Site:	evantoddindianapolis.com
Rating:	4.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–5PM 10AM–5PM

Location

Photos 40

Reviews 5

Ashley Smith

I went to Evan Todd at first looking for a spa day for my bridal party. I test out their massage and hair services and really liked the place. I was truly interested in the spa and set and appointment for the day before my wedding. We talk about the different services and spa options I had available. When I had not heard anything for over a month (nothing about the pricing agreement, times, all was just discussion - nothing set in stone) I gave them a call and sent an email. Luckily I had someone get back with me. However, several times I had to get a hold of them about giving me certain information they forgot or remind them to answer questions. I truly think that is very unprofessional for a "high end" salon. When I finally got all the information I needed, one of my bridesmaids was having issues taking days off and when I spoke to them over the phone, I told them I would let the know for sure and when it was finalized I would send my deposit. That was around April 19th. After that, I had not heard anything from them - I was of course busy and due to bridesmaid issues I never contacted them either. I thought that was that. On May 29 (day before my wedding) I get a call about my missed appointment and that they sent me an email regarding my cancelation fee of 100% of the services. I checked my email and they are telling me I owe $900 for services I didnt even have because I signed a contract. Pissed off I called, basically they give me the cold shoulder. I told them there was never a deposit there for nothing was set in stone that I told them I wasnt 100% sure about booking and they said deposit doesnt mean anything, I signed a contract and they had no written cancelation. Therefore me calling did not count. I told them I have heard anything for over a month, nothing about a deposit, nothing about my appointment. That is is not MY JOB to remember that stuff. Im the costumer. They basically blew me off and when I told them I wasnt paying the $900 for services I did not have they told me they will send it over to their legal department. I hung up. About 10 minutes later, I received calls, text and an email from my bank reporting fraud. Evan Todd was accessing my card on file and trying to charge my card (without my permission - right after I told them I wasnt paying). I had $200, $250, $300, $350 payments they were trying to make off my account. Kicker of the story, they are so strict on their contract - in the contract it specifically states "Your appointment date and service will be secured when the signed contract and 50% "SAVE THE DATE" deposit has been received." I never gave them a deposit - there for that date was never set in stone, which means there is no cancelation fee. I find this company lacking in customer service, professionalism and integrity. I truly dislike their handling of the situations and their threats for legal action. After that experience, I would never go to them again and would never advice anyone to go.

Sarah Stierch

I remember Spa Chakra - a peaceful zen like place. I came here while visiting from out of town, for a manicure and a pedicure. I had an express manicure (which was like what youd get at your locally owned small mani/pedi shop) and a Caribbean pedicure, which was the only pedicure with massage on the menu that I could see. Making an appointment was a nightmare. I live on the west coast, and I first emailed with them, and they were not respondent, and multiple people then responded with conflicting information. I gave them my phone number and they told me to call them. I guess they didnt need my business that bad. I eventually did call, and they never called me back after I left two voice mails. Eventually I talked to a human being after three days of failed communication - on my way to the airport. I wanted to come here - I remembered Spa Chakra and I love the Conrad, and my hotel, JW Marriott, didnt have a spa. So making an appointment was a terrible pain. I have to say, my manicure and pedicure look great, they did a wonderful job, however, I generally go to high end spas for a relaxing experience. This is, price wise, as pricey as the Fairmont in Sonoma, California, that I go to for a super relaxing experience. However, this was not relaxing. No one who worked there could have been older than 25. Spa professionals of tomorrow have to start someplace, but, I was shocked at the lack of maturity in the staff for a high end hotel spa. The pedicure area is in the middle of a busy corridor. The chairs are not relaxing at all, and perhaps Im spoiled with the massage chairs of places cheaper than this. The young ladies were dressed super funky, and I felt like I was at a MAC counter, not at a relaxing spa. I was offered a water upon arrival, and when I ordered a glass of champagne it didnt arrive until my manicure was half way finished (which took place after the pedicure). Anyway, the staff were all nice, but, they were super chatty - when I go to a spa like this I expect to be encouraged to chill out, relax....and I wasnt. I was privy to gossip and chit chatting and the usual hair salon type of stuff. And they were really nice women, but, I just wanted to be quiet and fall asleep while getting my foot massage. That didnt happen. My nails look great, dont get me wrong, but the vibe wasnt what I was looking for. I wanted zen chilling relaxation...and sadly did not get it here.

Chelsea Koehring

I was pretty bummed today by my experience at the Evan Todd Spa in Indianapolis. I took my mother in for a Mothers Day pedicure. We were supposed to get the "stress-fix" pedicure, but I am not sure how or if it was any different than any of their other pedicures. The spa was nice; the technicians were very nice, but I have had better pedicures at the walk-in place in my neighborhood and they only cost me $30. I paid 3 times as much at Evan Todd and was expecting much more in terms of time spent, services, leg massage, something! Upon booking an appointment at a business claiming to be one of the "premiere" spas in the city, I expected a much better experience.

David Blough

The facial was very good but the amenities were not as promised. I was looking to use the sauna and steam room. I tried the steam room several times and finally got the attention of the front desk. They blamed it on the engineering staff at the hotel. When I then talked to the Assistant Manager she was no more helpful. I suggested the team of people at the desk should check the amenities everyday to make sure they work. Like if the pool has no water. Very poor customer service and no one taking responsibility for making sure the experience is as promised. Nancy Blough

Stefan Cooper

My stylist was fantastic and she did a great job. BUT, I had 2 appointments back to back cancelled on me and never followed up with to reschedule, and this can be very upsetting, especially if I was in major need for a cut. Definitely a high-end salon if you dont mind risking a cancelled appointment. I wont be back, but it is not quality related...