Firestone Complete Auto Care

820 W McKinley Ave, Mishawaka, IN 46545, USA

Address:	820 W McKinley Ave, Mishawaka, IN 46545, USA
Phone:	+1 574-807-9752
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 7

Reviews 14

Dustin Zachary

Went there around 2 months ago to have my brakes looked at because my truck would vibrate when braking. They got my truck in for the inspection, while I ran some errands to kill time. They called to inform me that the vibration was being caused by a caliper sticking and causing uneven wear on the pad. So in my mind, all that needs replaced is the broken caliper and new pads on the front. Man was I wrong. My current rotors are EBC slotted (nothing wrong with them mind you). They said they cant put new pads on without turning the rotors, and since mine are slotted, they cant turn them. They said that I would still have a vibration if I didnt replace the rotors. So, in order for me to fix the issue of a bad caliper and uneven pads I now need new rotors as well (EBC rotors were no more than 3 months old and no issues). Guess what? took my business elsewhere and they put a new caliper on and new front pads, and didnt touch my EBC rotors. And wouldnt ya know...I no longer have a vibration. What brought me here 2 months later is my fiance is getting a grinding noise from her car when braking and likely is in need of new pads. I will not be bringing her car anywhere near the shop because I dont want to hear the same run around story that they cant just fix what is causing the issue, and will want to add in more "mandatory parts" in order to service it. Thanks, but no thanks! Not only did you lose a customer, you lost a returning customer looking to service another vehicle.

Michele Birgy

So we got a flat tire while driving from OH to MN. Firestone had the tire in stock and said theyd fit us in. We drove over with it patched from Howe. We arrived and were told another mechanic was coming in 20 minutes. The other mechanic came in and suddenly were told we have to wait until he finished two other jobs first. Poor communication. All they had to do was be honest about the time. Beware they want your business and will seemingly tell you what they need to get you in. Turns out there is another tire company Hedman Tire and Auto that gets 5 star reviews just 3 miles away. Would have at least called them to see what their schedule looked like and would have preferred to use the local company over Firestone anyway.

Peter Lehmann

The staff was nice and helpful and diagnosed my car much faster than I expected, but they did NOT have the part on stock, couldnt get it on Friday or the rest of the weekend, and wouldve charged THREE TIMES the price of the part from the Internet. I understand paying more for a part that they have to order and install but three times seems a bit high... plus, the service-writer CLAIMED they could not get the part online, justifying the high price!... Was he mistaken or just dishonest? Ill give him the benefit of the doubt, Im very good at research, and just say he was mistaken,... nonetheless, Id rather buy the part myself, save the extra $270, and have them install it!

Anonymous User

Ive been taking my 2 cars here for years and everything was great until recently. I took my car in for "routine" maintenance and suddenly it went from a $300 tune up to a $900 repair so of course I had it taken care of. The next day I get in my car and it started shaking horribly so I took it back and they said something they hadnt "touched" (the whole engine was apart the day before), which cracked the fuel intake was broken and it was ANOTHER $900...NO WAY!!! So after a long debate Jim the most worthless manager I have ever met agreed to fix it. I will never go back there EVER! But Ben and Oscar there were awesome everyone else was worthless.

旭菲吴

I made an appointment for car inspection at 3 PM yesterday. One representative talked to me and took my key, said that it can be finished in 45 minutes. But I waited until 3:55 PM, at last I have to talk to the manager to ask what was going on. They didnt even start for the car inspection. The assistant asked me to wait again and said it wont be long. It is so ridiculous and their customer service is so poor. They even didnt apologize. How rude they are if they know they dont have time to check my vehicle. Please dont treat others as idiot. I would never go back to firestone, not to say to reschedule the car inspection.

Jeffrey Miller

I had to have some work done on my engine and was quoted a specific price for parts, etc. When the work was done, they found that the part was $200 less than quoted. So they adjusted the price accordingly. They didnt have to tell me that. they could have just charged me what the estimate was. But they were honest and up front with me. they have always done great work and reasonable prices. They fix what you came in to get fixed...nothing more. GREAT customer service. will return! Note: that the other reviews were from years ago.

Summer McKenzie

This garage really helped me out in pinch. Car broke down on a Sunday driving back home to Chicago. They took a look a gave me an estimate of how much it would cost. I had to leave it there over night, but the cost was a little less than their final estimate and they even waited after hours for me to drive back there from Chicago to pick it up. Super helpful and very nice

Anonymous User

Im right there with the same problem took my car in, Three day later its fixed the very next day check engine light come on and the car would shake and stop running at every light. Took it back to Firestone. Now the first time I went $240.00 Now for this problem Its another $550.00 DO NOT HAVE YOUR CAR WORKED ON AT THIS PLACE!!!!!!!!

Stephen McTigue

They helped me get my winter tires changed out in a day without an appointment and also changed my oil/air filters, etc for under $100. Would have been double that in Chicago where I just moved from two years ago. Also helped me with some things that they didnt need to just because they genuinely wanted to help.

Ben Hoggan

Got a good deal with a coupon online which they honored without even seeing. When my alignment wasnt quite right they had me in at no charge, fixed it, and explained in a way I could understand all the factors contributing to the condition. Well done.

Jose Palomo

Went there 4 tires and a oil change.They ran out of the tires I wanted and gave me a great deal on better ones 4 the same price. Very happy with them. Tires, furniture, and steak are always grossly over priced to me.

Anonymous User

Very rude on the phone and no help whatsoever. Called two times on two separate occassions and it was very awkward. Poor customer service. So sad because I was going to give them a lot of business.

Howling Cake

Not too bad of a place. Could be better with what was done to car. I loved how fast it went and it was a free check due to low tire light was on. Overall, I would still go back.

Thomas Cornell

I forgot, with firestone you get great service at a good price, but its not worth the time if you dont have an appointment.