The UPS Store

Address:	4319 W Clara Ln, Muncie, IN 47304, USA
Phone:	+1 765-284-8244
Site:	theupsstorelocal.com
Rating:	3.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 6

Reviews 9

Kris Bruesehoff

I went in during the afternoon to have a document notarized. The initial transaction was completed efficiently. While there I mentioned that I would need additional forms notarized with my husband later in the evening and asked how long they would be available. They said they would be open until 7. When I came back just after 6 and asked for the notary the rude gal said they didnt have one. I explained that I had been in earlier and had specifically asked and that the website says they offer these services. She shrugged and said "no they usually go home by 5 and to just come back another time during the day". When my husband explained that he worked and couldnt get there during the day she didnt seem to care. I asked if she knew anywhere else that might have a notary after 5 she rudely said no. ( Good customer service would be to help your customer find an alternative for a service you advertise but cant provide). I expressed that perhaps she could tell her manager that it is misleading to advertise on line a service that is only available during certain hours. She said..."YOU can call him". I again said I am asking for you to just pass along my comment. She again responded with "You can call him and talk to him yourself".In a service based industry the least she could have done is apologize for the inconvenience, and agreed to bring my comment to the manager, or offer to take my name and have him call me. To the management please insure that you update the listing time of your services and respond correctly when asked about availability.

Olivia Druckemiller

DONT GO HERE. THE EMPLOYES DO NOT KNOW WHAT THEY ARE TALKING ABOUT/DOING. I was simply trying to return textbooks to Amazon and to do so you need to SCAN EVERY BAR CODE for each book. This man refused to scan all my bar codes saying he couldnt and that wasnt how it worked. Yet last year the nice lady who helped me (who wasnt there) did just that. This man said he would not scan all the tags since they were going to the same place and had the audacity to tell me it would be okay. Even after I told him last time the lady had no problem to scan them all since thats the ONLY way for Amazon to know the books are on their way back. Amazon charged me for the books I already returned since the man wanted to act like he knew what he was doing and NOT DO HIS JOB and scan them like the tags say to do. I now have to go out of way to call Amazon and my bank. Using fedex from now on. This stores employess are jokes and will probably mess up your packages. And make the process of mailing something more stressful than it should be.

Patrick Long

Doesnt even deserve 1 star. Showed up at. 650 (before closing) and was treated by Andrew as though I had showed up at 715. I needed him to make a box and instead of helping me he argued about making the box and expressed he didnt want to make the box so close to closing and for me to come back tomorrow. Unfortunately tomorrow didnt work for me and had he just made the box without arguing with me and trying to talk me out of it, the box could have been made before his shift ended at 7. Clearing not an expert in customer service. He quickly slapped together a box, clearly frustrated, then threw me a roll of tape and charged me $30!! What a rip off. Had he not argued with me about coming in so close to closing, he could have taken the time to make the box the right way and at the least be courteous for a customer spending $30 on a stupid box!!! The whole point in being in customer service is to SERVE THE CUSTOMER! Fire ANDREW.

Mark Lapaglia

I go here about once a week to send out very fragile material and ANDREW always treats me with the utmost respect and I have never had one shipping problem because of how great ANDREW is. I call to make sure hes working before I even go in. To get good customer service you have to be a good customer, so come before the last ten minutes of his shift and experience what being a good customer is like at this awesome location. he even taught me how to package glass correctly. Andrew is a perfect employee. PATRICK LONG, I highly doubt you graduated with a degree in customer service, like I did. so please. dont go to restaurants. dont go to Europe, and please stop writing reviews. your opinion is atrociously uneducated

Luke Kamp

They do everything here. In addition to the UPS side of things, they also ship USPS and accept USPS packages! No more needing to go to the post office if this is close to your house. The people have been super helpful. The guy let me know of their services, and that they sell stamps...but didnt tell me their high cost. I would give this place 5 stars, except they upcharge their stamps by 6¢ a piece! Unless youre in a pinch, DO NOT buy stamps here. Also, their boxes and shipping supplies is grossly overpriced. Again - its cheaper at many other places. But, weve all got to make a profit, and thats how they want to do it.

Dan D

I recently shipped a pocket watch and had them package it to. They failed to package it correctly and lost my merchandise. Now when i try and call the store to get answers they dont answer. Had to go to corporate and all they can tell me is theyll file a claim. But the store that wont answer there phone has to tell me any other info. Pretty much giving me the run around. I plan to go in theyre today if they do not call before 6pm. If you want a place that communicates and its truthful go to fedex/kinkos. Also ups claims ups stores having nothing to do with them?!?

Ricky Lamb

I ship lots of things out of here and Ive never had one problem. Go in well before close and be polite, and youll have no issues. I usually go in there with no idea of anything other than where my object is going. They take care of measuring, giving me price ranges to ship (some not even through UPS) and package most of my products. Never had one thing come up missing or broken, accidents happen though, luckily for me not yet.

Robert J Ruble

Convenient, fast service for all of your UPS shipping needs. The store has knowledgeable employees who can help with packing and selecting the right shipment mode.

SONYA WILLIS

Good quick service.