UPS Distribution Center

6688 Corporate Woods Dr, Kalamazoo, MI 49009, USA

Address:	6688 Corporate Woods Dr, Kalamazoo, MI 49009, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	2.1
Working:	9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed Closed

Location

Photos 9

Reviews 11

Jacquie Schimmel

Today 3-13-17, I stayed at home waiting for a package to be delivered that needed a signature. I was sitting in my livingroom when the delivery person never knocked, and left a note on my door. I kept double checking to see if anyone had been here, and every time I checked there were no tracks in the driveway. I figured I would definitely know someone was here with the fresh dusting of snow on the ground, and our two dogs alert us sometimes when someone just pulls around in the drive. I never heard a thing! Since weve had issues in the past of this happening with UPS, I kept checking, making sure I was available when they showed up. I looked out our big picture window and saw tracks with the note on the door. So I called saying we would pick it up. I was informed by customer service that they would call me within the next hour to let me know when and where I could pick up the package. That was before 1pm. At 2pm I called again. I was then told because they didnt call me back within the hour as previously mentioned, I would need to just wait the rest of the day for someone to call me back. Yes, I clarified with her that not only had I waited all morning for the delivery, another hour plus to wait for a call back, that I needed to wait the rest of the day or at least until 5:30 pm for them to call me back. SERIOUSLY?!? After waiting on hold for a supervisor, I was told I could pick it up between 7:30-8:30 pm. And there goes my whole day. A whole day off work and dinner with friends that need to be canceled! Thanks for failing us again UPS!

Joe Richards

This place is the worst! THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. Ive advised my family to never send me anything through UPS anymore. Two packages"delivered" in the last two weeks that went to wrong addresses. The first time, the person who got it nicely brought it over. The second time, $100 online order gone, "delivered to the side door" when THERE IS NO SIDE DOOR ON THE PROPERTY! Four calls to the nation wide 800 number trying to find out what happened, each time being told I would get a call from the local center. A week later and I still havent heard from them about what they are going to do to right their mistake. I am so disappointed in this company, and pissed off that someone else is enjoying my $100.

Stephen Lewis

I was expecting two packages in the mail from two different places today (3/15/17). Both are from places that I have ordered from multiple times. Both are stuck at this place because of a "Wrong shipping address". I havent moved and the address is right. If a package is delayed because of human error, thats fine. Dont tell me my shipping address is wrong when it is clearly correct. Now I may have to go pick up both packages myself just so I get them in a timely matter. Still waiting to hear back on how I can get my packages and how I can not have this issue again. Wish I could just say I never want my packages to be sent through this place.

Monica Janssen

After they emailed me stating they were unable to find my address although I saw them pull in and turn around, I called the customer care line and was told I would receive a call within an hour from a representative that would assist me in receiving my package after waiting for several hours trying to be patient, and not receiving any type of contact from them, I decided to call again and was told my package was at the customer service center. Its now 6:30 pm and theyre closed for the weekend and now I have to wait until Monday for my package. If it were up to me I would NEVER deal wit UPS again.

Thomas Williams

Per UPS tracking my package was out for delivery on Monday. I checked for the package each evening after work with nothing found until Wednesday when three Notices where pasted on the door. The top notice notifying me that it was the final attempt to deliver. I know these notices were not there the previous two evenings. Now I have to drive 26 miles after getting out of work, and before they close to pick up the package. As with other reviewers I will avoid using UPS in the future and use the Post Office if possible. At least they are closer when I have to pick up a package.

De Cochran

I called at 11:00am to have a freight pickup scheduled. I was told it would be picked up by 5pm. At 4:50pm I called to check the status and was told the driver would be there by 5:00. I said the doors get locked at 5:00. At 5:05 it was not yet picked up. With a 6 hour window how does this happen? I have also scheduled package pickups with several hours advance notice and on many occasions the packages do not get picked up. FedEx always shows up within 1 hour of my pickup request.

Christine Williamson

We missed our package delivery on Friday because we were not home. We called the number on the slip and they told us they would call back within the hour. They did not call back Friday night drove to the distribution center Saturday morning and it was closed but a man asked him if he cod help him. My husband explained the situation and the kind employee went and found our package and Gabe it to my husband. We were very pleased and the final outcome was terrific!

Rohan Ghorpade

I dont even want to give a single star. Worst service ever. I made an online order which had 2 components. One was supposed to come from North Carolina & other from China. The NC component came as scheduled, but it said the apartment was missing for the 2nd component. I had to make 7-8 calls to the customer service who are useless. Havent received my package yet. This is the 3rd time this thing has happened to me with UPS. This never with Fed-Ex & DHL.

Mike Juodawlkis

So UPS is supposedly in the delivery service business. And here we are, Christmas Eve (not even an official holiday), and a package that I was expecting (as well as, many others from the in area, Im sure) are sitting in a closed warehouse. Completely and totally disappointed. If I have my choice, I will not be using UPS ever again. Funny thing is is that the distribution center is less than 15 miles away and I cant even go pick it up...ugh

Tanya DPW

Someone has been home ALL week for a package pick up. After the 2nd "attempt" (no one heard the door bell and the dog never barked) I took it to the Distribution Center. "Sorry, Driver has the label. Just write a note and theyll pick t up." Wrote a note....left package by door....nope, no one heard doorbell, dog didnt bark, and the package sits there with a "3 Attempts" receipt attached. I hate corporations...

Joan Anglin

I have never had a problem with UPS deliveries. Yesterday, 6/28/16, the UPS driver indicated my package was delivered to my back door at 12:36 pm, however it was no where to be found. I can only assume that it was delivered to another address, which is really a problem! When I called to question this, I was told that I had to go through my vendor to resolve the issue. Aaaagggghhhh!