U-Haul Moving & Storage of Southeast

Reviews 10

DA

Dan J. Wilcox

Former customer and I vow to never return. Staff is rude and inconsiderate and they ignore customers, mistreated, and left waiting in long lines for slow service. The current manager/owner "Jedediah" is rude and highly unprofessional. When problems arose with my account he treated me like I was scum and garbage and started getting snippy and using foul language. It was his way or the highway. This is a climate controlled facility that isnt climate controlled. Various times I visited my storage unit I found the facility to be warm and the staff showed that they did NOT care! Furthermore, U-Haul pushes you into this climate controlled facility with the promise of a month free. Free is great but theres a catch. Storage cost is higher than at a regular U-Haul location = not worth it. Standing in long lines to get a separate key, rude staff, and sometimes an inability to get to the storage door due to trailers or trucks parked in front. Small parking lot. This location has also changed management and staff many times and over the phone everyone is either clueless or flat-out rude! U-Haul as a whole has lost my business forever!

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BE

Betsy Sarcone

This is the worst business I have ever patronized. We showed up the morning of our move and they didnt have our truck...but dont worry, they gave us one half the size. And still made us pay for it. On top of that we had to pay $200 extra for our movers because it took twice the time and number of trips to move our items. We were literally laughing because we couldnt believe how rude the employees were. I have no clue why these people have a job with any sort of customer interaction. When I asked if they would call if the bigger truck came i so we could switch it out, they literally said "why would we do that? why would we help you?" (because they didnt like that I was an upset customer). Umm..how about because its your job?? I am a Realtor and will refer my clients anywhere else, I will move their boxes MYSELF so no one else has to deal with this ridiculous place and wretched people. BOTTOM LINE: Go somewhere else. Go ANYWHERE else. Steer clear of this place, its cheaper for a reason!!!

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K Hoferman

The worst possible. DO NOT GO THERE! You will be sorrrry. They are understaffed, unconcerned, full of excuses as to why your reserved conveyance is not there, and basically clueless. People dont bring trucks and trailers back when they are required to, and obviously that makes those bad customers complete morons, but will the employees here go out of their way to make sure that is not your problem and wont completely screw up your moving plans!?? Not even close! Especially when you reserved a trailer weeks in advance, show up and stand in line for 30 mins only to be told it is in a different city. I see most U-Haul locations in the metro have poor ratings, but this one is by far the most important one to avoid at all cost! An unorganized cluster and a half! Penske is more expensive, but at least they try to make it worth your money & time. U-Haul borders on total idiocy! Live and learn I guess.

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SH

Shelby Stidar

I move up from florida about 2 months going on 3. My family used to work with uhaul, so I know how it works. This particular Uhaul dealership is flat out rude, doesnt help you in the lightest, and and need to hire more COUNTER people. You cant tell me they cant afford it, because uhaul is the #1 self moving company. BUt like I said, this location is pretty much crap, the units are NOT climat controlled like advertised. I have went into my unit and I could just feel the humidity and grossness of the warmth in there. They say you first month is free, but whatthey neglect to tell you is their employees are idiots. I was trying to get the cheapest insurance on the unit, and the guy helping me did the 3rd most expensive one, and said he couldnt change it. So happy to be getting my stuff out of storage today, but I will never use this location ever again. I will find another.

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CA

Caitie Hart

They say you can make a reservation with one card and pay with another when picking up reservation....WRONG...they will have you swipe the card you want to purchase with but charge the card they have on file, very untrustworthy. They didnt seem to understand anything about our reservation of a simple tow dolly or answer any questions. They couldnt spell a name right on it after being told how it was spelled three times, very slowly. I understand this store has alot of traffic but maybe relaying the messages between the people checking in and out the reservations and the people answering the phones would help.

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PJ

PJ Dennis

DO NOT USE THIS LOCATION!!!! Called about the 5 day rental policy on a tow dolly to move from Des Moines to Las Vegas. Asked multiple times if I got out there in less time (the drive is 27 hours) I would be refunded the difference. The staff member then hung up on me after the 3rd time I asked the same question. I called back asking for a manager the person acted like they cared and said they would get an answer to my question. As I type this I have been on hold for over 10 minutes. For the $350 I was quoted plus the insurance I could drive the car out and stay at a hotel with the difference.

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SA

Samantha A

Horrible and I mean HORRIBLE customer service. They are not helpful at all. The people are rude and inconsiderate. People who work in the customer service industry should NOT talk to customers the way they do. They never have enough people working to meet the demand and the people who work there , you can tell they hate their jobs, and would rather be anywhere but there. Gtfo of customer service. Never will I waste my time or money there ever again. I dont recommend them for anyone. Dont waste your money either.

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MA

Malynda Rumbaugh

Tim and customer service number has been very understanding of my situation lost our home of 13 yrs and had only enough money to rent truck and obtain storage and with truck full the storage of property at storage Mart was not 24 hours as I first thought so before I could get it unloaded (26 ft truck) they helped me not stress on time and I AM JUST VERY PLEASED AND WOULD RECOMMEND THEM FOR CUSTOMER SERVICE AND FOR BEING HUMAN ..... , And the restroom was very surprising for men running the store! Way to go

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NA

Naga Mudigonda

First of all, the staff are not co-operative and the timing are not good. I did not receive my bill till date,i had taken out all my stuff from storage a month back and the guy told that he was going to send out bill in a email within few minutes. Staff and reckless and irresponsible.I would not suggest this place to anyone. I hope that they would atleast send my bill after looking at this review-if at all they care about their business

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BR

Bruce Brown

I rented a 14 foot truck (reserved online) to move my daughter into her college apartment. I had nothing but a totally positive experience at this location from start to finish of the rental. From the friendly staff, everything explained, no having to wait, in fact - no issues whatsoever. Would I recommend U-Haul Moving & Storage of Southeast? You bet. Ill be back in the future for my next U-Haul rental needs.

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