Chick-fil-A

4502 University Ave, West Des Moines, IA 50266, USA

Address:	4502 University Ave, West Des Moines, IA 50266, USA
Phone:	+1 515-457-3176
Site:	chick-fil-a.com
Rating:	4.5
Working:	6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM Closed

Location

Photos 100

Reviews 27

Mindy Paulson

The team at the Mills Civic location is always on top of their game with genuinely friendly service and accuracy. This location on University has some work to do, at least when it comes to the drive-through. I have been through on numerous occasions since they opened and have yet to receive an accurate order -- as in, I am always missing at least one sandwich (not even the wrong one, which would be a bit of a consolation I guess). Tonight took the cake, though, when I went back, as I always do after arriving at home to find out a sandwich is missing yet again, and they realized the sandwich still sitting there was the one that should have been put in my order. Instead of giving me a fresh sandwich, I got the half-hour old (or older?) sandwich, which was like eating dried out rubber since it had been sitting in a foil bag the whole time. I havent decided if my biggest mistake is not checking my order before driving away, or continuing to give them the benefit of the doubt by returning over and over again. I gave them two stars because there is still hope they will improve, I hope anyway, but I think I will be driving the extra distance to go to the Mills Civic location from now on.

Steven Riendeau

My goodness this Chick-fil-A is one of the cleanest restaurants Ive ever been in. It would be an understatement to say that the staff is sincerely friendly and accommodating with their uniforms cleaned and pressed. Every staff member looked you in the eye and greeted you with a smile. Eating at Chick-fil-A is unlike any other fast food restaurant in that the Staff All Care about how the customers are treated and cared for. I cant say enough about this amazing franchise and the owners. Thank you for such a pleasurable dinning experience.

Kamden Kramer

As always the sandwich was superb. But beyond that I have to give a special shout out to the man taking our order. His name was Nathan, and upon coming into the restaurant he noticed my arm in a sling. Asking what had happened we explained I had just had surgery to repair a torn labrum. After ordering and attempting to pay, he stopped us and insisted that todays meal was on them. This was a great gesture and just shows the quality of people they employ there. Thanks again Nathan.

Tracy Scott

Unfortunately, I had a horrible experience in the drive-thru. I didnt receive the food I ordered and was charged for fries I didnt order. Ive learned my lesson to always check my receipt and bag of food before I leave the drive-thru. To make it worse I was getting my calendar rewards, which was the food I didnt receive, so now Im out that food. Probably wont return to this location. Which is disappointing because my family likes Chick Fil A.

Jeffrey Bodensteiner

This is a new location, keep in mind. After ordering my large Ice Dream cone to go, I had to wait nearly 10 minutes before I received it. Not sure if they forgot me initially or what, but they have a ways to go to catch up with the Chick-Fil-A on Mills Civic! Nice indoor space. On another occasion, I appreciated the staff offering to bus my table and giving me a mint. Very classy! Ill update one they are up to par.

Ben Bjork

The chicken sandwiches are consistently fresh and delicious, the staff has always been friendly when Ive visited, and even during busy times they seem to stay reasonably caught up. I wish they made the Chik-Fil-A sauce available in the lobby, and a fountain for self-service soda refills, but Im sure it decreases costs for them.

Kevin Subra

Fast, friendly service. Great food. Wonderful place to eat. The only thing I would say is that "free wi-fi" is an overstatement. Very poor, intermittent connection. I mentioned it to the staff, and they suggested sitting in one corner. Better, but still poor connection.

Nathan Phillips

Chick-fil-A just cant be stopped! They refuse to offer anything but the best of service and food. Such high quality in both categories. I have never had bad food or bad service and Ive visited countless times. Keep it up!

Rick Young

I prefer the Breakfast Chicken Burrito when it didnt have the potatoes in it. I had one of the Chicken Burritos with the potatoes and dont care for it. I wished they offered it either way. I wont be back.

Emily Thompson

One of my favorite places to go with my brother. I feel like I always have quite a few options when I come here. Just tried the asiago crab dip and I think its safe to say its now one of our favorites!

Eric McCann

My son cant have dairy so when we ordered the frosted lemonade my son quickly tasted ice cream and told me. Right away I went to the cashier he was glad to get us a refund and grab my son a lemonade.

Try hard Nation

Julian was extremely rude at the cash register, gave us attitude. When she came and gave us our food she dropped it on are table and threw the receipt on the table. Did say anything!

Lilly LossnerStonehocker

Service is fast, food is hot. I used the drive thru, the long line at peak lunch hour moved fast. What a pleasant surprise to find in my bag a santizing wipe and mint. Nice touch :)

Grant Stephas

Always a friendly staff and delicious food. Its obvious a lot of the staff is still pretty green, which is expected with a new store, so I expect it will be perfect with some time.

John Gervais

Super friendly, super clean! Chick-fil-A always has a high level of service, but this location goes beyond. The staff was super attentive even while we ate. Thanks guys!

Chris Wagner

-was hungry -went to Chick-fil-A -ordered 4 chicken strips for $5 -received 3 shriveled little nuggets that were mostly breading -ate them -still hungry -never going back

Shan Destromp

The buns were stale and the grilled chicken dry and bland like it had been sitting under a heat lamp for a few days. The only thing that seemed fresh were the fries.

Beth Anne

Such a great experience! Clean restaurant, great food, fast service and the employees were incredible helpful. Possibly the best fast food place Ive been ever.

Ryne Peterson

This is a newer design for the chain. Very nice layout and as always the food was consistently good. Their customer service raises the standard for the industry.

Chad Johnson

The most impressive thing when I was there--even though the food was great--was the service! Impeccable, particularly for a fast food style restaurant!

Robert Ludwig

Always hot food and VERY courteous service. Not sure how many times someone offered to carry my tray or retrieve items for me w/o being over the top.

James

Staff, as always, was helpful and friendly. The location is always clean and well stocked. My two young boys absolutely love the nuggets.

Josh Jones

Incredible customer service. Chick Fil A is one of the best places to eat at, Very friendly service, Great quality food, Clean restuarant.

Jesse Brunes

The service is above reproach. It is a clean and well managed store and they will continue to have my business for many years to come. :)

Chris Burgin

This chick Fila is held to the same high standards as the others I have visited across the country. Friendly staff and clean bathrooms

Dennis Grimm

Just had another great meal at Chic Filet on University Blvd. If you havent tried the Diet Frosted lemonade yet I recommend it highly!