WOW
| Address: | 1 Riverfront Plaza #301, Lawrence, KS 66044, USA |
| Phone: | +1 785-841-2100 |
| Site: | wowway.com |
| Rating: | 1.4 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed |
Location
Photos 1
Reviews 4
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Anonymous User
Ive had Knology since it was Sunflower Broadband in 2008 and have been using the same 2 cable boxes (1 sd dvr and 1 sd box) the entire time. My dvr had been having constant problems with overheating and power cycling and it deleted all of my recordings yesterday. So today I went to the Lawrence office to exchange my box because it was defective. We were doing the exchange and I asked the girl at the counter if an HD dvr box was just $5 more than an SD dvr and she said it was, so I decided to go with that one instead. So we got the box and a "new" remote (turned out to be the exact same old silver model wed just returned with a knology sticker over the sunflower logo) and we went to Walmart and bought a $20 HDMI cable to use with our new HD DVR box. We came home and hooked it all up so we could record/watch the KU game. However, I had trouble programming the refurbished remote so I called in to their TERRIBLE customer service line and their "tech support" didnt have a clue how to make the volume work on my remote and kept putting me on hold for extended periods of time, only to finally tell me he didnt know what else to do. While he had me on hold Id tried to start recording the KU game and it said "DVR services were currently unavailable"...So I asked him why I was getting that message and if shed even given me an HD DVR box to begin with. Cue another extended hold time....then he confirmed that I did not in fact get an HD DVR, just an HD box. I then asked what their hours were so I could come back later to get the right box and then he told me that they had a shortage of those boxes which was probably why I got the non-dvr HD box...so i asked if they were even going to have any to exchange it out with if I went to return it and he said that they were actually out of stock right now. So the girl at the front counter flat-out lied to me and knowingly gave me the wrong equipment. On top of everything, the batteries that came in the ziplock bag with my remote were DEAD. Im so angry at this point and now we can only hope that ATT U-Verse will come to the area soon.
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Anonymous User
I was trying to resolve the issues I was having connecting my new TV to the cable THAT I HAVE AN ACCOUNT AND PAY FOR. I thought I could call and ask the service provider, Knology, for assistance. I tried LiveChat, for which there is only ONE link, not one for sales, and a separate one for support. The agent let me explain the difficulties I was having and then simply said, "Im in sales," without offering to transfer me to someone with technical support, and without even attempting to be courteous. I tried calling in and the agent who answered the phone offered menial advice (“plug it in”) and when I asked if I had the right equipment to connect both the internet & cable television, both of which are paid for on my account, he asked if I even had cable through Knology. Why else would I call this company, of all the other better known cable companies, just to ask for support? When I spend so much on their overpriced service I would at the very least like someone to speak to me with the respect that I give to a stranger on the street (who is not paying me). I hope they make training their staff, whom are direct representatives of their business, to be more competent and courteous to customers. Customer service should be a priority. Perhaps they could expend the effort they put into making the "Knology in the community" commercials, trying to convince customers that their company is philanthropic and isnt a broke down cable company that customers only subscribe to because it is the ONLY cable service provided in the area, into actually leaving a better impression on the community. All this being said, I hung up the phone feeling insulted and still have issues to resolve. I will go to a supermarket and ask a member of its staff for assistance, when the competency of said staff member FAR exceeds that of Knology’s trained staff the minor issue will hopefully be resolved. As soon as I am done dealing with the complications at hand I plan on calling satellite companies and looking for a better service. I hope someone ends this monopoly soon!
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Anonymous User
Theres really nothing good I can say about Knology, and Ive been using them since before Knology purchased Sunflower Broadband. First of all, their internet services are absolutely TERRIBLE! Currently Im paying $45 for 10 Mbps down and 512 kbps up, which is a joke. Their speeds and bandwidth caps have probably stayed the same since 1998. Unfortunately there arent any better options at this point in time for internet in Lawrence, but once Verizon FiOS (or a similar company) comes in I will be switching immediately. As for Knologys TV services, thankfully I made the switch to DirecTV about a week ago. Now Im getting 30+ more channels (including HBO, Starz, Cinemax, Shotime) and 40+ more HD channels and a lot better picture quality for less than I was paying Knology. Lastly, as many people have mentioned on here, Knologys customer service is atrocious--especially since all of my calls are now directed to Atlanta. When I called to cancel my TV services I made it very clear that I wanted to cancel JUST my TV services and not my internet service. And what did I notice the next morning? My TV service was indeed off, but my internet service was shut off as well. When I called to fix this problem I was told that my internet was shut off (and could not be turned back on) because I owned $1200 for my HD-DVR equipment that I have yet to turn in--even though I had just canceled my TV service at 10 PM the night before. When I called my "customer service representative" on this she quickly changed her story and then proceeded to tell me that she couldnt figure out why my internet service was off but would forward it on to another department. Finally, after 7 hours and two more calls to the great state of Georgia, I was able to get my internet turned back on. As lalexan2 said, Knology thinks we are stupid and that we wont realize the fact that they NEVER update their services but increase their fees. Avoid Knology at all costs if you can! And hope that their Lawrence monopoly on cable ends very soon.
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Anonymous User
The one good review "Amy" probably works for or is tied to Knology in some way. I make this assumption because thats the type of people that run this company. Unethical pricks. I give you my example.... Sunflower charged me the same rate for my television service every month. Then Knology took over. Every bill was a slow but steady. A couple dollars here a couple there so I wouldnt be inclined to notice or care. After a couple months of paying with out noticing they figured they could jump me up $20 in one bill. So since knology took over for sunflower my bill has gone up over $30. When I talked to them they instead of telling me the truth, lied to my face about some 6 month and 9 month promotion b.s. along with some b.s. reasoning for a gradual raise in price instead of a return to normal pricing at the conclusion of the promotion. So basically the promotion (which is a made up lie to begin with) didnt even last how long they said because the gradual raised in pricing started during the months that were supposed to be in the so called promotion! Well as soon as I found out how dumb knology thinks people in Lawrence are I canceled service. Why would I want to give my money to someone who doesnt care about their customers AT ALL. They dont have a monopoly at all there are other places to get tv and internet. GO SOMEWHERE ELSE AND PUT KNOlOGY OUT OF BUSINESS AND OUT OF LAWRENCE!