|Address:||1780 E 23rd St, Fremont, NE 68025, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed|
If I could give zero stars I would. Paid $65 for decent internet and for the first 10 days of "service" I had internet for maybe 5 of those days. And on those 5 days I had access for maybe 30 mins to a couple hours at a time before the modem started disconnecting and cycling between the DS and US lights for several hours. Resetting the modem rarely helps. Ive even once got a hold of their tech support online and a guy named Gustov (was a great guy, not complaining about their tech support staff) was able to send some codes to the router and get me internet for a few hours but it was a band aid fix that quickly fell off. Ive had Time Warner internet before in other cities / states and it was never this bad. Dont know whats wrong with Fremont, NE but it is garbage here. Getting refund asap.
Spectrum is the worst. This place has, several times, been misleading and outright dishonest in order to squeeze more and more money out of our small business. Our business houses, feeds, clothes and cares for people with a mental health diagnosis. They know this. They have have been to our place and seen the joy on the faces of our residents when they get cable in their rooms. They, on their very limited incomes, cannot afford such a luxury so we provide it for them; despite Spectrum and their bullsh*t. As soon as our contract is up, we will be changing providers and encouraging everyone we know to do the same. After all, taking advantage of people with disabilities, whether directly or indirectly, is not something very many people want to reward with their business.
Horrible customer service Ive been without net for days with no help Ive had appointments made for people to come and fix between noon and 7pm and no one shows or calls so I blew my whole afternoons waiting on nothing... people on phone.when you call.for help speak little to no understandable English wont transfer you to someone that does because they continue to read the same book off their screen to you and just ignore the face you cant understand them. Now I have an appointment for.this afternoon and it has starting working again but I cant call to fremont to talk to a real person that I can understand I have to call a 1800 # to cancel the appointment? Nope Ill burn your time up too then. Horrible service if I had other options Id leave in heart beat!
I am just reviewing the phone service I received to purchase and set up the internet. Because of the bad reviews I read about the local service installation and the local store d not having the equipment needed when you show up to the store to set it up yourself..... the very nice gentleman on the phone offered me installation of $10 and no activation fee. Hopefully the service and the installation goes as smoothly as the phone service. I was hesitant because the local store does not have a phone number so when you call you get someone states away, but well give it a try.
I just wanted to say that my technician Ken that hooked me up last week was the best one Ive ever had. He answered all my questions and was very polite putting on his booties over his shoes. I have 2 dogs and he was very understanding of them especially the giant puppy that isnt trained very well yet . You dont know how happy that made me so I didnt have to kennel him. I wish I would have thought of questions that I have now and asked him but that is my fault....Thanks Ken!!!
MY God! Could I get help from someone that I can understand, that actually listens to what I want and isn[t an idiot!!!!!!!! Tried to find out when I could take off work in Omaha to exchange a modem in Fremont! Its impossible!!!!!!!!!! I bet they wont have an upgrade on hand and I cant find the hours for a live person so Ill waste a PTO day for my stupid TWC!!! This is why I pay $240 per month????????????????????????
Straight garbage. I was set up for services and 20 days later my bill should have read 118.72... lets just say that the bill actually said 300.43 I was guaranteed services at this price by the company representative and told them that if they can not guarantee this that they should not continue with my services and after review they decided to charge me 250 dollars a month.... do the math boycott time warner...
If I could give zero stars I would! Customer service SUCKS! My wifi is constantly going off and on and Im constantly having to call and talk with these idiots. Now my modem is on the "watch list"?! Why not just send someone out to fix it instead?! Next time Im having to call them, Im canceling my service and going elsewhere; even if I have to pay $50 more!
I love Time Warner Road Runner service in Fremont. With having it for almost 10 years in multiple house I have never had any major problems except for the occasional squirrel. I cant think of a faster provider for the money in the Fremont area. I have 5 kids an we all have multiple devices along with multiple HD smart tvs and rarely have any speed issues.
Horrible internet and cable service for the last 2 weeks. Called 3 times in 2 days but of course they dont see any issues with the box or modem so must be our devices....3 out of the 5 devices are brand new. Wont send anyone out to check it. Called again tonight and the rep was clearly intoxicated. Monday we are turning in our equipment. Done done done!
Yes, its a shame that you cant talk via the telephone with a live person from the Fremont Nebraska office. Its quite a hastle to actually get to talk to any person via the telephone! Very disapointed in customer service..... Fix this Time warner! Also can we lower the rates some? Your awefully high priced for what we get.
Would give 0 stars if i could! Cant understand the person who answers the phone and then when asked how to speak to someone in Fremont they state i am not allowed to. TAKING MY BUSINESS ELSEWHERE! WISH THEY WERENT A MONOPOLY IN THIS TOWN.
Love the commercials they have on TV.... " No waiting".... What a joke! Was given a time of between 8-9 am... Never showed up.
its impossible to get ahold of a live person in thier office, WTF???
Very helpful and courteous with me and my problem.
Didnt have any routers when we went to the store.
cannot talk to anyone local Don Burns
The number isnt to the office
Great customer service