Cox Solutions Store

Address:	3427 L St, Omaha, NE 68107, USA
Phone:	+1 402-932-1514
Site:	locations.cox.com
Rating:	2.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 15

Reviews 14

bibbaaah

This one store sucks. I love Cox in general, but this store I have a problem with. I knew a month ago (September) Id be moving out. So I called Cox and asked if I was able to switch my high speed internet to cable and have it turned off at this house and the cable installed at the other. They said yes and even set up an appointment for a month later and I would call back if I wanted to change it. That was a pleasant setup. Well the week Im moving rolls around, the appointment worked perfectly in my schedule. My new roommate would be home that day (Friday) for the cox guy to install cable. I called them a few times around Tuesday and NO ONE PICKED UP. I gave up, tried calling again the next day. No luck. Tried the next day and after about 10 calls I got ahold of someone. They confirmed that someone would be at the house Friday. Later Thursday evening I got a confirmation call about it. The next day- Friday- I wanted to call and ask about my next bill and to tell them when I wanted the internet shut off at the current house. After about 10 calls they finally answered. That worked out. But then come Friday afternoon, the Cox guy was supposed to be there anywhere between 1-3pm. I got a text from my roommate after 3pm saying he never showed. I was pissed. I was at work but I tried calling about 10 times and eventually gave up because I had to work. I do not understand why theyre so bad at picking up their phone. Or simply putting it on hold if theyre busy. I have yet to call and set up an appointment, but Im sure I will not be continuing to call THIS STORE. Would not recommend. Very displeased.

Emily Vaughn

Cox has the worst coustomer service I have ever dealt with. They are rude, misinformed, they lie and not person cam validate what the previous person tells you, even if they say they have notated your account. The bill never matches what they quote on the phone & they raise the prices constantly & without notice as well as fill you email & mail with junk you are not interested in or that you quilify for as an existing customer. They are horrible. And I only use them because they are my only option.

Diana Lopez

This store sucks they cut off phone service without mine or my husbands permission when vilma caceres went to ONLY to ask for information. Long story, I went to get an explanation and none of the staff could give me a straight answer. Super pissed for making changes when they didnt have the right to do so!!!

Carol Cabrera

They never anwser the phone at all. My bill keeps going higher and higher each month and i have to argue about switching somewhere else. They keep sending me bills even tho i already paid that i didnt pay . I will be going elsewhere with my service

David Hampl

I would give this rating higher bc the employees at this store were very nice but Cox as a company is horrible. They think bc there the only cable company in town they can treat there customers like crap and for that reason they only get two stars

Christopher N. Geary

Stay away from Cox! I signed a 3 year contract with them and the monthly payment went up 6 months into it because they added more channels to a package that I didnt ask for. There is no way out of the agreement.

L Rohr

Never again will I do business with Cox! The rating would be lower but negative numbers are not on the scale. How we can be treated so negatively by this company after 20+ years...rediculous

Jorge Armando Aguilar Perez

I will NEVER order service from this company again!!! Get away, get away now and dont look at cox ever in your life as your WiFi service... all they care about if your money

Gregory Ethen

Bad service. Honestly, dont use Cox. I have never gotten the speeds that I have paid for and they raise rates every year. Go somewhere else, youll thank me.

bernie smid

Cox Customer Service is worthless. I dont want to waist my time on talking about them.

F Moanz

Need more staff ws this seems to be a very busy location for cox customers

Stacie Lopez

Very pleasant and helpful customer service.

Robin S

OVERPRICED!

Mike Gaver

Rip off