Whitehead Hancock Plumbing, Heating & Air Conditioning

Address:	417 W 2nd St, Frankfort, KY 40601, USA
Phone:	+1 502-227-2213
Site:	whitehead-hancock.com
Rating:	5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 5

Susan Buckman

I too wish it were possible to give zero stars. I will never do business with this company again and do not recommend them to anyone else. They were to install a new hot water heater in my home. When the installers arrived, I noticed the tank was damaged. It clearly had been dropped at some point, but the installers tried to assure me that the damage was only to the exterior, and the hot water heater would work properly. I then asked if the price of the heater could be reduced since it was damaged. They spoke with someone named Joe who told them they could take $25 off the price, or they would install another heater the next day. I called the office and told the receptionist that was not acceptable, nor could I take another day off work. She said she would have the owner call me. The owner then called the installers, not me, and told them to take $50 off. I called the office back because the owner was supposed to call me, not his installers. When he finally did call, he was extremely rude. He reiterated that my choices were to take the heater as is with $50 off, or have another installed the next morning. I asked him whether he knew the hot water heater would work properly, and he stated he did not know. I then asked for an additional 6 months of warranty coverage which he refused. He informed me that it was my responsibility as a homeowner to take care of my home. Seriously??? Isnt that what I was attempting to do? What about a business owners responsibility to deliver undamaged products to customers? I did not feel I had any choice other than take the damaged heater (with $50 off) because my current heater was leaking hot water driving up both my water and gas bills and could not miss another day of work. I will NEVER again do business with this company.

Kirsten Smith

If I could give zero stars, I would. We called them to come out for an HVAC-related leak and everything seemed reasonable. They tech left saying they would order the part and then come back. Days and days went by with no update. When I would call, I would not get a returned call. The leak stopped and we were making do, so I figured it wasnt worth calling someone else. A mistake on my part. Nearly 3 weeks later the part still has not come in on the day they said it would. A tech was supposed to come back out today and no call, no show. Still no part. Every time wed call wed get a different person who did not know what was going on. There are a ton of HVAC places out there to choose from, so dont choose these guys.

Armando Arrastia

We needed to replace and relocate the outlet pipes for our sump pump, and we needed it done quickly. Whitehead-Hancock came, evaluated, gave us a price quote and did the work, all within our timeframe and budget. They did quality work, on time, on budget, and we have not had to worry about it since. They are a reputable, locally- and family-owned company thats been around for 100 years or so. Highly recommended.

Daniel Bevington

Joe Hancock and the crew at Whitehead Hancock Plumbing, Heating & Air Conditioning are awesome! We have used their services at our home and our business. We have had positive experiences and they have always had affordable prices. Next time your sump pump backs up or your A/C goes out, give Joe a call. You will be glad you did.

Anonymous User

When ever I have needed service It is fast and affective.