Richardson Plumbing
| Address: | 8 Oblique St, Florence, KY 41042, USA |
| Phone: | +1 859-371-2239 |
| Site: | richardsonplumb.com |
| Rating: | 4.2 |
| Working: | 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed |
Location
Photos 3
Reviews 6
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James Stephens
My experience with Richardson plumbing started nice but ended with problems. The young woman that answered the phone was polite and helpful in booking my appointment.. likewise, the plumber that arrived was amiable, knowledgeable, and right on time.. 3 PM. At arrival, the plumber reaffirmed the nature of the visit, and we had a brief discussion regarding the low water pressure issues I was experiencing in the house. He identified the problem was the water pressure regulator, which is located on my ground floor (I do not have a basement). The price was fair - $325, so I told him to please proceed. After locating the main water shut off valve, and draining the pipes of excess water, he made a visit to his truck and returned with a replacement pressure regulator valve.. however when he attempted to install the new valve, the threads werent aligning properly due the fact it was a slightly different / newer model. At this point - he decided to cut the PVC pipe from the old valve, and use PVC cement glue to fuse the pipes together to make it so the threads did align. I assume he did this because he didnt have what he needed for my setup and didnt feel like leaving and making a second trip back - my assumption was confirmed when he later (after the incident) said "I did the best with what I had in my truck at the time." After everything was in place, he allowed the glue about 25 minutes to dry. During that 25 minutes, I signed the necessary paperwork and handed him a check for the agreed amount. He then slowly turned the water back on, and continued to monitor it for a few minutes afterwards. Everything looked ok until we walked into the kitchen -- it was at that point that the glue seal blew, which caused a flood that spread throughout the kitchen, up to the dining room / living room where the carpet begins. I do not own a wet-dry vac, so I had to phone a neighbor to bring one over. We vacuumed up all the water we could find... unfortunately water spread to areas I cannot access, unless I rip out all the kitchen cabinetry, oven, and the drywall behind. The plumber returned the next morning with the correct materials and restored my water service. I called the Richardson plumbing office in the morning to explain what had happened.. thinking maybe they had a policy or contingency plan should something like this (a flood) occur, but it became painfully obvious that I was wasting my time.. I was offered $50. This incident was a result of the plumber taking a shortcut.. not faulty design, or pipe deterioration. I called in a professional because I didnt want to DIY and flood my house - the definition of irony. I understand people make mistakes, and I can accept that (Im not even upset with the plumber). His repeated apologies were genuine and sincere, and I accept. All Im asking for is accountability. Five days after the event, my 1st floor is starting to smell like a cave, and Richardson plumbing is acting as if nothing happened.
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Nick Atnight
After being in the remodeling business for over 30 years myself and being retired now for seven years I lost a lot of my old plumbing companies that I used for years . And in January this year I helped my daughter buy a home in Taylor Mill Kentucky I was in Florida trying to get some of the plumbing updated and tried using Angies list to find a good local plumber and after a few bad dealings with a few of them I found Richardsons plumbing and met Jay and had my daughter involved in finding a good plumber to up date her house and let dad pay for it lol .But we met Jay and he gave us a bid showed up on time and gave us a fair price and so I told my daughter that they met our needs with their attention to answering the phone with a great helpful young lady to answer the phone and took care of the job planning time and they came and updated our plumbing and did a great job and cleaned up good and did not mess around and got it done and now dad can check the plumbing off his daughter fix up list and now I feel like we have a good plumbing company only a phone call away. Thanks Jay for a good job and look forward to use them again in our own house. Nick
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Phillip R
I called Richardson Plumbing about a leak in the drain from the main floor bathroom dripping through the ceiling in the downstairs bathroom. I had already turned off the water and pulled all the drywall away exposing the plumbing and took a lot of pictures. I sent them the pictures. They called back and said they could be here Monday morning but could not give me a price without seeing it. I understood but asked if they could give me a ballpark of worst case scenario based on the pictures. I was told roughly $795 based on 2 guys for half a day. When they came they decided they didnt need to tear everything out but instead cut and spliced in a repair. There were 2 guys here but only 1 needed and he worked for a total of 46 minutes. I was thrilled until the next day when they called for payment and STILL wanted $795 for 46 minutes work. They did knock $100 off my bill but $695 for 46 minutes is ridiculous.
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Jay Hendrickson
I am the property manager and maintenance man at Florence Super 8 I called the good people of Richardson Plumbing to help me out with some plumbing problems I was having they came right out and gave me a reasonable estimate and they did not jack up the price on me just because we are a commercial property like other plumbing companies did. They were quick to start the work and finished within reasonable time. I would HIGHLY RECOMMEND THIS COMPANY!! They are a great bunch of guys and very knowledgeable. Every time I been in a jam they are quick to come out here and help me!!! They will always be the official plumbing company of Florence Super 8 on Dream street. So if you need great plumbers and a reasonable price and knowledgeable people then this is the plumbing company you should call. Thank you Richardson Plumbing for all your help!!!
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Debbie Sandlin
Jay came out and did the estimate. A really nice guy and professional. Jason and another guy put in out bathroom in the basement. The major plumbing was there but they still had to bust up some concrete. Between the both of them the gave us exactly what we wanted, a rough beasement bathroom for our son and his friends. Nothing fancy. We got a tub/shower combo a sink with a vanity and a commode. We had help with framing the walls. I would use this company in a heartbeat because of Jays customer service when we had questions, he was prompt and solved the issue and work resumed. Jason and his helper was great too and they smell good too!
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Joshua Adams
We have a house in Independence. Ive used this company three times. All three jobs were done well. They work weekends to accommodate emergencies and are flexible on arranging appointments. The company cares about its reputation and and the performance and follow up shows. The owner is accessible and works with customers directly. I will use this company again in the future if need be. I recommend Richardson to anybody in the Tri-State.
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