Cowan & Co. The Hair Studio At Downtown

216 W Washington St, Glasgow, KY 42141, USA

Address:	216 W Washington St, Glasgow, KY 42141, USA
Phone:	+1 270-651-5056
Site:	cowanhair.com
Rating:	4.7
Working:	10AM–4PM 9AM–7PM 7AM–6PM 9AM–7PM 7AM–5PM 9AM–1PM Closed

Location

Photos 53

Reviews 5

Leslie Gibson

Under NO CIRCUMSTANCE should you book a wedding with them. I booked in January, sent half the payment in and schedule my trial run for March. When I showed up in March my appointment was NOT on the book and the worst part our WEDDING was not on their calendar!! They said they would "fit us in that day" and rushed through an appointment. My hair and makeup looked horrible so of course I rescheduled and was going to pay ANOTHER $75 for a second trial run. When we called to confirm the appointment time they told us it had been pushed back. The day of the appointment came and they called us (in the middle of a 1.5hr drive there) and told us we had missed our appointment even though we were set to arrive at the exact time they had told us it had been pushed back to just a week prior. After all of the poor customer service and poor quality of work I asked if I could cancel and get a refund. The lady at the desk told me yes and to expect a call later that day. So we left to make the 1.5hr drive back home. Almost a week later I still had not heard anything back from them regarding the refund so I called. They said since I had signed a contract and they couldnt give me a refund. ?!?! Mind you they had my contract and payment for over 2 months before even processing it and putting it on their calendar. What would have happened had I showed up now (4 weeks before the wedding) to do my trial run and my wedding hadnt been booked? Would they just say sorry or would they have held themselves to the same contract and cleared the schedule for the two people I requested on my wedding day? HORRIBLE CUSTOMER SERVICE. Pay extra and go somewhere else! Youll be much more relieved on your wedding day knowing someone depending will show up that knows how to keep an appointment!

Kelli Barrett

Cowan and Company is the best salon ever! They are dedicated to their profession and their clients. I feel like I am pampered every time I go. I love the atmosphere and their skills are second to none.

Hannah Yonts

Cowan and Co are so personable and awesome. They are professional and efficient. They exceed every expectation. You wont be disappointed and I highly recommend Cowan and Co!

Seth Lindsey

Great environment and great people!!! They do an incredible job in everything they do!!

Marvin Claywell

Great service