AAMCO Transmissions & Total Car Care

1222 S Broadway, Lexington, KY 40504, USA

Address:	1222 S Broadway, Lexington, KY 40504, USA
Phone:	+1 859-254-0074
Site:	aamco.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 13

Reviews 4

Brittany Cochran

All around great service! I have to say I have had some pretty rough car problems in the last 10 years. Being young and broke with car problems, well you learn a lot about mechanics. I come from a small town and I once paid $130 for someone to stick a penny to hold a fuse in to make it work. With that being said after my experience today I think AAMCO deserves a great review! I have had my car fixed twice now through AAMCO, both were two totally different reasons might I add. The first time I went to the Winchester location a man named Al I think manages that one. He was very friendly, attentive, and honest. My situation isnt an easy one because I am financing my car and I have a warranty through my finance company, so to fix anything on my car the mechanics have to go back and forth over the phone with company to see whats covered and etc. I know it takes patience when completing a transaction that way. They replaced my engine and radiator with no problems, which was about 4 months ago. Then today I called in to ask a few questions at South Broadway location because I was closer to that side of town and Doug who manages answered and told me to bring it on in, that they would look at for me free of charge. I think I got there around 2p.m. today. And I think what I loved most about my experience is that they were constantly communicating with me. Doug said "Come here we want to show you whats going on." So I went in the garage and they showed me where my alternator cable was literally sparking right in front of me. They explained how dangerous it could be and that was most likely the issue and could be the cause of the other codes coming up. The mechanic, who I didnt catch his name seemed like a genuine man and again was very honest about what would need to be done. So while I was calling my warranty company, I overheard Doug on the phone and I noticed that what he was doing was calling all the options he had to try to find the most reasonable priced part because he didnt know either about my warranty. After speaking to the warranty company he then asked if I would like it done today and I said of course. It only took a few hours, they had the part brought to them and I walked to grab a bite to eat while waiting. When I got back over to pick my car up there was a new gentleman there waiting, he asked how everything was and I told him perfect and he proceeded to ask how my first experience was at the Winchester location, I told him perfect as well. He then told me he was the owner of both locations and was very happy to hear that his employees had done a great job! I would definitely recommend AAMCO for great customer service, getting straight to the problem and actually fixing it, finding the best priced parts they can, and doing free diagnostics. Thank you for your service!

Hannah P

I cannot state enough how amazing the service I received from AAMCO was! I was having severe transmission issues with a car I had just purchased, and had received quotes from several places that were a bit out of my price range. I was extremely stressed by the time I tried calling AAMCO, but the moment I spoke with Drew (the owner) I felt a sense of relief and a sense that I had come to the right place! Not only did Drew spend a good deal of his time helping me find the most affordable deal on a used transmission (that also included a 3-year warranty!) but he also expressed personal interest in my car issues and in me as a person. I normally feel overwhelmed and confused when I go to any sort of car place, as, being a young female, I feel that many car places are trying to take advantage of me and, thus, don’t care about truly explaining what is going on with my car and what options are available to me. However, Drew talked to me as an equal, gave me time to think about what I wanted to do, and expressed interest in trying to help me find the best deal financially (given that I am a grad student on a tight budget). The work on my car was completed in a very timely manner (just a few days), and I was able to take the car back after 10 days to have everything double-checked for free. Drew made me feel like one of the “family”, and I have never been more pleased with a car service place before. Two thumbs up, and five stars!

Sameh Salaheldean

This review dedicated to the 1110 Winchester Rd branch. I am so unhappy customer with this business. I went in by recommendation from my mechanic to check the AT light and they found a common code for my vehicle pointing to the speed sensor. They charge me double of what the average part actually cost and the issue came back the very next day. The part was ranging from $50-60 on the web, or $84 from the dealer, Al sold it to me for $125. In addition, when I called next business day to tell them about the issue being returned, I received unexpected attitude from Al (totally different tone than before doing the service) and not anywhere near professional. When I discussed the issue with Al and how I was not satisfied with the price of the part, he argued that the part has 1 year warranty. Well, it did not fix the issue and AT light still showing up next day, so obviously the part was not defective. Anyhow, I took the car in today and I felt like they really doing me a great favor to look at it, besides the attitude of Al sarcastically laughing when I ask him if he feels that checking/fixing the sensors wire will resolve the issue for good. I just wanted to understand what they doing to my car and why I have to go there multiple times for the same issue. I really had poor experience doing business with you and will not recommend you to anybody.

Daniel Cobb

Im from Lexington, but live currently in Chicago. So when I visited my family over this past holiday season and my 2009 Chevy Impala started making loud squeaking and groaning noises, I knew exactly where to go. Drew Filchak owns this Aamco on S Broadway and the one on Winchester road as well. He also hosts a local radio show called "Bumper to Bumper" where you can get a taste of his expertise and lovable personality. It turned out my Chevy needed new wheel bearings, and after the guys at this shop handled the repairs in a quick turnaround so that I could get back on the road and on schedule, my car runs smoother than it has in a few years (it had been dealing with bad bearings for some time now). Overall, Drew Filchak runs the kind of auto shop that you can send your grandmother to, and youll be sure that shell be taken care of. He loves what he does, and loves to inform you of everything you want to know about whats going on with your vehicle, and what to look out for. Hes a man of his word who wont hesitate to do everything he can to help as soon as you walk through the door. If you need any more proof, tune in to 630 WLAP and listen to "Bumper to Bumper," or even call in to the show yourself. Thanks again for the fast, professional, and affordable service!