Mr Rooter Plumbing of Lexington KY

1099 S Broadway Ste 120, Lexington, KY 40504, USA

Address:	1099 S Broadway Ste 120, Lexington, KY 40504, USA
Phone:	+1 859-251-6500
Site:	mrrooter.com
Rating:	4.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 17

Reviews 12

Sage Sharpe

I had a huge job, and I could not have asked for better quality service. Mr Rooter (David) showed great attention to the smaller details, and did a great job at explaining step-by-step what was going on, what was needed, what the options were, and what the best courses of action would be. As with any large job, there were some scheduling hiccups along the way, but they were sorted quickly and mostly seamlessly to me (as a homeowner.) I would very much suggest them for large or small projects. The main components of the job: reroute drains from septic to sewer, replacing all drains, and draining and filling old septic tank. remove all steel inbound water lines (including supply from meter), replace with pex. replace and move water heater. replace all faucets/fixtures including shower. change outside hose bibs. replace sump pump with newer model. Basically, I wanted everything that could be replaced to be replaced--it was a complete rework of the plumbing system, with the goal of not having to think about it for at least 20 years. In the end, moving the water heater was not a good plan--it would have caused more issues than it would have fixed. I mention this because I really appreciated how well the issues and options were explained. If it had been moved, the loss in square footage would not have been worth the gain of moving the appliance. Instead, the water heater was re-worked where it was and brought up to a better standard. David also reworked the drain on the dishwasher, and put in a better system for the icemaker--things about which I would not have even known to ask. I truly couldnt be more pleased with the quality and end result. The quote I received was inline with the other quotes. It was slightly higher, but offered a much longer (2 yr) warranty--which goes a long way toward my peace of mind.

Jim Thomas

Kevin was friendly, professional and up-front about the services he would do, and the cost of those services. The month prior to the work, he came to our house and gave us a free (and reasonable) estimate that included parts and labor, with absolutely zero pressure to engage his services. I liked that, and his honest demeanor, which is why I called Mr. Rooter and specifically asked for Kevin. He came out the same day we called. He was careful when cutting through the wall to only cut what absolutely needed to be removed in order to reach the plumbing, and the hole was dead center where it needed to be. Clean and respectful of our home, Kevin always wore shoe covers whenever he came inside and cleaned up what little there was to clean up after the job. Straightest cut I have ever seen anyone do with a keyhole saw by hand! He was able to troubleshoot what could have been problems by using common sense and innovation, making the work stress free. The work cost exactly what Kevin quoted the month before. No hidden fees, no surprises, no exaggeration as to the difficulty of the work and no drama. I highly recommend Mr. Rooter, and Kevins services!

Amy Shields

If I could give this zero stars, I would. We called them out becaus we had some sort of leak in our dining room ceiling. After spending $153 on the "diagnostic fee" with no diagnosis, we were told to "go about our normal business and try to catch it leaking". We caught it and it seems that the problem is something that a very novice plumber would catch - the tub overflow. I practically had to beg the guy to investigate beyond looking at the shower with a flashlight. I am so unimpressed and we will not be using Mr. Rooter again.

Stephen Butera

WARNING***AWFUL COMPANY DO NOT USE*** Had trouble with a leak on my hot water tank. Mr. Rooter sent out an alleged serviceman who looked at the tank and immediately said it needed to be replaced (at a cost of approximately $1,500.00). He refused to diagnose the cause, and refused to repair, stating it "must be replaced" REALLY? The issue was ultimately solved with a simple .50 cent rubber washer that a non-plumber found and fixed. The question is how many other people have been ripped off by Mr. Rooter???

Annie Bassoni

Very happy with Mr. Rooter Lexington services. Knew I found the right place when a friendly voice answered the initial phone call and had someone out to the house the same day. Major repair of broken sewer line was fixed by the dynamic trio of Don, Jimmy and Cody; three friendly and humorous guys. Thank you so much. Called two plumbers who came out and never called back and these guys followed through on everything they said they would do!

Catherine Cahalan

Called late at night for problem with toilet backing up and asked for someone to come out first thing in the morning. Don showed up in the promised time frame (one hour). He clearly explained the the type of problem we had and did a careful check to locate the clog. At all times he was careful and polite. I would definitely call Mr. Rooter again if or probably when I have more plumbing problems.

Debasish Ghosh

Troy is definitely and unquestionably the best plumbing technician in town. He is so pleasant, gentleman and he took care of us like the way he was doing this job for his own home. I am more than happy that I decided to do business with Mr. Rooter. Absolutely will be in touch whenever I need any plumbing services in my home. My only request to Mr. Rooter, please send Troy to us :-).

Mollie McCarthy

Allen was fantastic! He installed our kitchen faucet and soap dispenser after we got new countertops. We were in a bind but he was able to come out the same day (on a Saturday) that we called. The soap dispenser came loose a month later and Allen came back out an hour after I called about it to fix it. Excellent customer service and I love how they guarantee their work.

Amy Yessin

Not sure of our technicians name, however he was professional, showed up on time, diagnosed the problem quickly and efficiently, quoted the price, replaced the pipes, and cleaned up after the work was completed. When you call, the lady answering your call is well informed and courteous. I highly recommend this company. Thank you!

Anonymous User

WOW!! I cant believe I didnt call Mr Rooter yesterday! Everything in my house was backed up. I even took the day off work, and guess what? My plumber didnt show up. They put me off and put me off. I called Mr Rooter and the guy was at my door in an hour. WOW!! The best service ever!! I will never use another plumbing company again.

Bob Peck

Justin was great. Besides being very friendly and professional, he gave me some good tips on avoiding future clogs and also adjusted the slope of a drain pipe which had created an artificial trap which resulted in the clog. Justin also served our country so kudos for that as well! If you schedule an appointment, ask for Justin!

Tom Zumwalt

Five stars isnt enough. You fixed the shower in my wifes bathroom awhile back, and just now you folks came out and in two seconds took care of a clogged nozzle in our kitchen sink at no charge. Highly, highly recommended. Well certainly call on you folks again and will recommend you to anyone. Thank you so much. :-)