Jeff Wyler Dixie Chevrolet

Reviews 3

HE

Heathet Vaughn

1of3 PLEASE READ ALL PARTS After a week with no response I feel like it is time to share the extremely unpleasant and unacceptable experience I had dealing with Jeff Wyler Chevrolet on Dixie Highway. On Monday 3/27 my car was dropped off to be evaluated and repaired for a recall/warranty that was issued causing a serious safety hazard while driving. A few hours after being dropped off I received a call from "Jackie" who was calling to tell me what was going on and what needed to happen. Much to my surprise she told me that I didnt "qualify" for the warranty work and that the cost was going to be upward of $1000. I had only answered my phone while at work because I thought it was going to be a quick conversation. After hearing the news I asked "Jackie" if I could call her back on my lunch break and that is when things began the downhill slide. She responded that " its your car, do what you want" On my lunch break I called back and spoke to "Jackie" again who was extremely rude. She attempted to explain to me why I didn’t qualify for the warranty/recall but made sure that I knew that "she and he dealership were not in control of the situation and I would just have to deal with it how I see fit". I then told her I would like to talk to some people so please don’t start on it just yet, that I would call back within 24 hours to let them know what I had decided to do. I, at that point wanted to go get my car and take it somewhere else but was told if I did I would have to pay the $100+ for the diagnostic that they had done and then pay it again at another service center. Considering I was already having to pay for something that I still strongly feel should not have, I couldn’t see paying that again. I began trying to call the service department on Tue morning at 8am. I called at least 10 times from then until 2pm with no answer or response from Jackie and anytime I would get someone else (both a man and a woman at one time or another) I was told only "Jackie" could help me. I finally had a friend who was in the area (I live 40 miles from there) actually go to the dealership so that they could start on my car as I had already been without it for a day and needed it back ASAP. I still never received a response or call back from "Jackie" or anyone else until Wed morning when I had a message telling me my car was done. I was glad for it to be finished but because of the distance and my work schedule I wasn’t able to go pick it up until Friday afternoon. Much more terrible service following attempting to pick up my car but the limit of characters has cut me off. PLEASE do not use this service center. Still dealing with them without results.

MR

MrShagg69

Kamal Hogan, was my rep and I believe he done the best he could and was very professional... I was bounced around between him and Derwin Hunt, but keep in mind; I live in Ohio and found my car on the Jeff Wyler website, I had my own financing, from the day I told Derwin Hunt that I wanted the car.. My bank approved the the loan amount the same day I called about the car.. I had to continually call repeatedly ask for the information my bank needed. It was over 7 days later and many calls before I finally received the Info that my bank needed to move forward. I was told that I needed to submit info to the car lot and was emailed faulty links that never worked..I told Derwin my current car just stopped running and I asked, "if Im able to get the letter of intent over before noon, I will buy the car if he can have it delivered later that day" and he confidently said "yes" he will get it out today.. My bank sent the letter of intent to them before noon, I was grateful that I was going to have my car later that day because I had no way to get work the next day.. at almost 5pm, Derwin Hunt called me and said he can not get the car delivered until the next day, I wasnt to happy because that was part of the deal, " Ill get you the money today if you can deliver it today". Unfortunately this was a pretty stressful process, I wish I could say that I had an amazing experience... Im saying this because I really like Kamal Hogan and hopefully my info will help the car lot provide a smoother process for customers that are buying cars online.. .My wife and I just loved the gentleman that delivered our car he was very nice and made us laugh!!!.. Finally my car was delivered and it was nicer than I expected !!! however, It wasnt until after we had signed the paper work, I realized we had only been given 1-key and no key fob, I called the car lot, I was told without confidence "sorry, if we happen to find it, we let you know, but we probably dont have it", So I was pretty disappointed in that regard. New key and fobs are pretty expensive! Final thought... Kamal got me a great price on a car that I absolutely LOVE !! we are very proud owners of our Camaro! overall I am satisfied with our purchase, at no fault to Kamal, the car lot should definitely do something to provide their customers that are shopping online with an easier, more expedient and less stressful buying process and It would be nice to only have to deal with one person not several. That being said I would recommend/refer a friend or family member to go in (not buy online) and buy a car from Kamal.

LI

Lisa Schott

I bought a 2016 impala pre owned with 12000 miles on Jan. 19,2017.We have been given the run around from the first day we walked on their lot.Our first salesman was too pushy trying to tell us when we could purchase the car because he had a dinner date that nite and then he said he was off the next day so we would have to come back the next day that he was working.So I said forget that.A day or two went by and I really liked the car so we went back and told are situation to the manager so he gets us another salesman so we buy the car.They pull it up and it was the wrong Impala!Then we finally get the right car signed papers that stated they would fix my left turning signal, get a manual book for the car and touch up some spots on the car.Well guess what we have been dealing with so many people its not funny!!!Everyone there wants to pass the buck!!!I finally got my manual book and turning signal fixed thanks to a lady in the service dept.I took the car to be painted(touched up) it was there two days before I got it back and the work they done I could of done nothing professional about it and its still not finished but they told me it was!!!I would never ever purchase a vehicle from here ever again!!!All I heard was we r so short handed if you know anyone needing a job have them put my name on the application and they will get a job here!!!Finally a guy named Josh called us,we had a appointment but guess what it never happened!The car is no way a pre owned certified car because their are pieces on the truck where they shipped it, the turning signal would of been fixed and there would of been a manual in the car.

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