Vessels Plumbing Heating & Cooling

1002 Flat Rock Rd, Louisville, KY 40245, USA

Address:	1002 Flat Rock Rd, Louisville, KY 40245, USA
Phone:	+1 502-418-5300
Site:	vesselsplumbing.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM

Location

Photos 8

Reviews 14

Mark-Anthony Jarboe

My air-conditioner stop pumping air at midnight on Monday. I called vessels at 8 AM Tuesday and I had a quick response time. At first the technician told me my compressor is blown and I need a whole new unit, and when I followed him out for him to show me it attempted to kick over and he changed his story and so it must just be the fan is blown up suppressor. when I followed him out for him to show me it attempted to kick over and he changed his story and so it must just be the fan thats glow not compressor. Then he tells me its also the contactor. He also told me my unit was only a 1.5ton and that it was too small for my house so I would have to go bigger. He quoted me a price of $300 to replace the fan motor and the contactor. It took him all day to go get the parts and come back. Once he was done making the repairs I asked to keep the motor and contact her so that I can have someone I know check to make sure thats what was wrong. 36 hours later it was 84° inside my house. When I called and asked them to come back and check it they said it would cost me an extra service fee because what he had replaced had nothing to do with how cool it was inside of my house. Also that if it wasnt working now it needed to be replaced completely. I ended up having to put on my own heard starter and and the air conditioner worked. I was then I was able to get my uncle who works for another air-conditioning company out of town to come in and check and see if everything was running fine and it turns out that the motor and contact her that he took off work perfectly fine and the only thing that needed to be replaced was a capacitor that cost $30. This company was trying to rip me off and they did a $300 when I can I just put a $30 part on the hard-sell for the new equipment without Regis especially considering the fact that they quoted me a price of $90 a pound for our 22 and it turns out you can get it for $10 a pound in other places. I have the working motor and contactor and if I could I would swap them back out and return them and get my money back but I know thats not going to happen .

erin woolerton

I have used them 3 times now...the 1st job resulted in a leak that the owner came out and fixed at no charge. the 2nd job a new shower set replacement, started leaking and got worse. when i called i was told the tech would be out to fix it. I was not told that it would cost 145....he said my new delta cartidge either was defective or there was debris from my water preventing the cartridge from seating properly. there was debris...he removed it and put everything back together. not 20 minutes after he left it started leaking again. I took it apart myself and used a qtip to clean the area and found more debris that he did not clean up. I put it back together. NO LEAK!!!

Gage Cook

I operate Sola Salons Louisville and it is so difficult to find a contractor that is easy to communicate and be reliable. Vessels has been a blessing from above for us, Tonya who usual handles the phones when I call is incredibly personable and always exceeds my expectations. The actual plumbers are amazing, I had a hot water heater problem and they came at 10pm at night to fix even though I could tell they were exhausted. I take pride in what I do personally and seeing others do that means the world to me. Thank you Vessels!

R Wayne

I like the fact they are family owned and operated. I had a stopped up drain and they sent a plumber out to snake it, he got me open with no problem. I thought I needed a new sewer and he told me that I didnt. Which I thought was awesome, he could have easily sold me something I didnt really need but he didnt. He saved me a few thousand dollars Im sure. They are a very honest company which is a rarity these days. I will definitely use Vessels Plumbing for all my plumbing and HVAC needs. Thanks guys you did a GREAT JOB.

Shannon Jarboe

Horrible customer service. The do quick fixes to ensure you will have to call them back out and to charge you an additional service fee even when the quick fix last less than 48 hours. If you make a complaint they will not return your phone call. The lady who answers the phone does not even answer with a professional greeting making you think you have called a personal phone vs a business. She is not much help only says she will relay a message.

Shelly Mattingly

I used Vessels Plumbing for bathroom work, new toilet, snaked sink and shower. Also worked on water heater and furnace. They were very professional and friendly. Tonya in the office is very personable, friendly, and a very pleasant person. Jeff the owner is very knowledgeable, friendly, and professional. There were no surprise, they quoted me a price and that is what is was. I will be using them for future services and I highly recommend them.

Erika Dukes

I have used Vessels Plumbing a few times for various plumbing needs, and each time they have been very professional and personable. Each person I have worked with is knowledgeable and always conscious to detail what the original problem is as well as the solution that is being put in place. It is clear that the company as a whole is extremely customer-oriented.

Justin Snyder

Very good customer service. I called them after business hours for help with my furnace. They diagnosed the problem over the phone and I was able to get it working right away. They even gave me a follow-up call to make sure the problem was resolved. I would use Vessels again for furnace service.

Melissa Nulle

I called and they were able to give me some options over the phone that worked for me. I spoke with Tanya who was very friendly and professional. Ill definitely be using them for any future needs.

Malcolm Byrd

Excellent workmanship. Have zero complaints about everything they did. They cleaned up after themselves, they were courteous, very professional. I would strongly recommend this company to anyone.

Eric Annala

These guys give meaning to the term quality business. They helped me out in a pinch and were leagues above in service, and leagues below in price than everyone else. Thanks again Vessels!!!

Nicole Rodriguez

Vessels has been great! They are always on time and have been very flexible with my busy schedule. The staff is always friendly and helpful.

Todd Jones

Great Family Business!!! Very nice and professional. Quality Service. Would definitely recommend Vessels to a friend.

Darlene Redden

DJ SPIRE HOT