Volvo Cars of Louisville

5 Swope Autocenter Dr, Louisville, KY 40299, USA

Address:	5 Swope Autocenter Dr, Louisville, KY 40299, USA
Phone:	+1 502-554-9929
Site:	volvooflouisville.com
Rating:	4.3
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM Closed

Location

Photos 100

Reviews 13

Christopher Daniel

I would rate it a zero, but i gave them one for being so nice when they tried to rip me off. I was almost charged $1100 for a tuneup and new belt. The turn signal bulb was $90 to replace.They told me my 2010 XC60 was gonna have all these long term problems and that it was unreliable and a lemon. They wanted me to trade my car in and buy a brand new car. My car is a year away from being paid off. But they really wanted it to flip and make some $$. Looks like they are in demand because the new Chinese wagons must not be selling. I had the bill forgiven because they cornered me into not paying by buying a wagon. I really did need a different car and wanted an older wagon. A week later brought it in because the check engine was on. I was told i needed a coolant sensor in which the whole radiator must be replaced in order to fix. Another $1200 bill. I declined and as I left they sales dept must have heard about the other $1200 bill I received and was persistent on how I need a new reliable car. The part ended up being $85 dollars and all I had to do was remove the coolant reservoir and pop in. This place will rip you off. Please google or look up on the web or find a second opinion before committing to any maintenance. I will never bring my Volvo here again because of the distrust I have in there service department.

Anonymous User

We were traveling to visit Louisville from Chicago when my Volvo C70 started making a loud noise. We were fortunate to work with David Alkire directly since my car was still under warranty. The service department was closed, but he called in a service technician to diagnose the issue and he provided a car for our use as well. We were able to visit my Mother and visit The Museum Hotel, YUM Center and Hard Rock Cafe on schedule. Without his help, none of this would be possible and we are forever grateful for his expert advice and incredible customer service. I take my hat off to the entire Sam Swope Volvo team and highly recommend them!!

Zachary Brian

Where to begin. I purchased a S60 from Volvo of Louisville and drove 8.5 hours from northern MI to pick it up. Upon delivery, the original vehicle had a cosmetic issue to no fault of the dealership. Andy, our cars salesman, made everything right. He was more than amenable to our needs and is honestly one of the best salesman we have ever dealt with. Zach, the finance director, is awesome, too! From start to finish, this dealership was A+. I would drive again from MI just to purchase from this dealership again! Thanks again to all that help facilitate our great experience with Volvo of Louisville! It was much appreciated!

Joe Donaldson

Great dealership, extremely friendly staff and a very nice customer lounge where you can relax while waiting for your car. I worked with Michael Brown in the service department, he was very polite and respectful and extremely helpful with getting my C30 serviced and the Polestar tune installed. Its a shame I live 400 miles away from the dealership, this would be a fantastic place to continue the care of my Volvo. I know next time Im in Louisville I will have a place I can trust with any car related issues I have.

Jamie Kanson

Every time I come to Volvo Melissa Hare greets me with a smile, ready to help me any way she can. She seems to be great at her job... Seems! She never returns calls, will not keep you updated on the progress of your vehicle unless you call her several times, and even then she wont give you any estimates on time, and she also overcharges for service hours. Im not asking for much, just for her to do her job, and thats not happening. I will be finding a different place to take my car from now on.

Leo Gavsyuk

Unprofessional Liars!!! Parts department manager (Jimmy) Specialized in brown-nosing and covering their own mistakes and then blaming you for it. Zero product knowledge! Zero customer service! Apparently Jimmy (parts department)- is in charge of decision making weather or not you get to deal with Volvo dealership (the only dealer in town). If management and ownership of Volvo tolerating that kind of employees - shame on them!!! Swope would never allowed people like that work for him.

Bob Atkin

My wife took our Volvo for service. The changed the oil, and charged her $40 to change a headlight bulb (she had the bulb). The did NOT check the check engine light. They did NOT do an alignment check or check the front bumper as she requested because of recent parking lot accident. And it took 4 hours for the to change the oil and a headlamp bulb. She said the are no longer owned by Swope. Soooo happy I did not purchase a new Volvo from the last year. We wont be back!

Anonymous User

I leased an S60 from Volvo of Louisville this past weekend. I love the car, but I am just as enthusiastic about the dealership. I drove to their location because their deal was much better than I could find locally. I truly felt that I got a good deal, but I was particularly impressed with their obvious commitment to treating people respectfully and ethically. They went the extra mile for me, so I was very willing to drive the extra miles to deal with them.

Tanya Toussaint

Melissa Hare is a truly exceptional service advisor. She continuously provides first-rate service everytime I visit the service department. Shes very knowledgeable and is always professional. The entire service team is excellent, therefore, I cant forget Mike, John and of course, Norm. Thanks guys for providing the best customer service since I have been a Volvo owner for the last 15 years. I hope the team in my next location is as awesome as you all.

Meliegha Tankersley

I would like to take this time to thank Sam Swope Volvo of Louisville for making my families experience one of great satisfaction. The sales team was so helpful, and very professional. It was a very comfortable setting, and I could not be more happy with our car buying experience. I would recommend Sam Swope Volvo to anyone looking for a great vehicle, with outstanding customer service. I would not go anywhere else. Thanks Again!

Linda Dzierba

Our buying experience was nothing short of outstanding. Our sales rep, Joseph Teakle, was professional and no nonsense. He and Brian, in the finance department, made it happen. My son was extremely pleased to get his new S60, and I will gladly drive from Bloomington, IN to have my XC60 serviced by these folks even though it was not purchased through them. This is my new "go-to" dealer for everything Volvo! Thank you Joseph!

Matthew Nystoriak

We recently visited Volvo cars of Louisville to look for a used car. We worked with Will Harris to purchase an XC90. Overall, we had a great experience with Will. Everything was very straightforward. Best of all, he was not at all pushy and gave us the time we needed to make a decision. No sales games or tricks that weve seen in the past. I would recommend VCoL and Will to others and would also go back for future purchases.

Elizabeth Fogg

I went to test drive an xc60 and I was incredibly lucky to be helped by Kris Johnson. Kris had the patience of a saint and was very friendly and down to earth. Kris was so easy to work with and the whole process of buying a car was smooth. And Zach the finance guy couldnt have been nicer. I am so happy I went to Volvo Cars of Louisville. If you thinking about buying a Volvo, do yourself a favor and go see Kris.