Courtesy Buick GMC

7 Swope Autocenter Dr, Louisville, KY 40299, USA

Address:	7 Swope Autocenter Dr, Louisville, KY 40299, USA
Phone:	+1 502-287-1507
Site:	courtesybuickgmc.net
Rating:	4.4
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–6PM 1–5PM

Location

Photos 99

Reviews 4

Dennis Truman

I brought my 2014 Sierra in for warranty work to be completed after being aware of it from the dealership. The day before I brought it in, my right rear taillight went out. I stopped at the local auto parts store and bought a lightbulb to replace it myself. However, I didnt have time. So, I asked the service member at the dealership, Michael Brown, to have the technician to please replace the bulb while doing my warranty work as well. I also, asked to have my truck appraised for a trade in while it was there. He agreed. I then met Stuart a salesman out on the lot to talk about buying a new truck. I didnt have much time so I told him I would see him when I came to pick up my truck. Michael Brown, the serviceman, called me a few hours later and told me that my socket had melted and simply replacing the bulb would not work. I asked him how could this have happened. He then proceeded to talk down to me and treat me as if I was a young kid and told me that 50% of the time bulbs will go bad and melt the socket. I told him I had never heard of this happening and I wanted to ensure just replacing the socket would fix the actual problem but he continued to press that it was just a faulty bulb that caused the problem. My truck had about 44,000 miles on it and I was shocked that I had never seen or heard of this happening before especially with such low miles. Michael Brown continued to be unprofessional on the phone and talk to me in a demeaning manor. I then told him to not go any further with my truck and put it back together how it was. I then came and got my truck. When I got to the dealership I brought tools to replace my bulb. I simply took off the light cover replaced the two blown bulbs with new bulbs and they both worked fine. I then knew Michael Brown, and essentially Courtesy GMC had lied to me and tried to get me to either pay an extra $250.00 to replace the socket or possibly think to myself why fix it when I am looking to buy a new one. So I believe it was a tactic to get me to buy a new truck without going through the hassle to fix mine or to get me just to pay more as most of the work was being done free for warranty. Bottom line is Michael Brown was unprofessional and lied, he used dirty deceptive tricks to deceive me into spending more money one way or another for Courtesy GMC. Naturally, I wont get my truck serviced there again or buy or even recommend to anyone to ever do business there especially if Michael Brown still works there.

mary anne huff

Worst buying experience ever. My daughter bought a car from this dealership after her car had been totaled. The dealer was gracious in holding the car for her for a week after she put down a deposit until she got her check from the insurance company. Once everything was deposited into her account, she went to the bank and secured the remaining balance to pay the difference. We came to the dealership with a letter of credit from her financial establishment and a check to pay for the car. When we presented this to the dealership they looked at us and said " Whats this? We cant take letters of credit. We explained that the bank had given us the document to take to the dealership. We were told that before this dealership was bought out by the current owners in Florida they were able to take the letter of credit, but now since the new owners had taken over, this was no longer the practice. We left and went back to the bank the next day and were told that the only way they operated was by issuing a letter of credit. We then went back to the dealer, had to get the loan there which was at a much higher rate. We were in the office of the finance department for all of 10 minutes, they walked us out to the car opened the door and they said Bye. We just spent over 10,000 dollars at this dealership and were made to feel unappreciated. We were made to feel like just another sale. No one said a thing about warranty, showed us ANYTHING about the car itself, let alone make us feel excited about the new car my daughter had just bought. I have bought many cars in my life, many kids :), and every dealership has made me feel special and happy about the purchase. It was my daughters very first car purchase and it was a bad experience to say the least. Will definitely never buy from here again.

Barbara Eaton

Service Advisor Sam Toomey handled everything for me. He was there waiting for me when I arrived for my appointment. he again explained the repair work that would be done on my vehicle. He took me inside and explained to me what I needed for the loner I would be using while my vehicle was being worked on. He took me to Bonnie who is also professional. Both Sam and Bonnie are extremely knowledgeable. While Bonnie was preparing the paperwork for the loner, Sam was preparing the paperwork for the extensive repair that would be now on my vehicle. Everything was seamless. After all paperwork was signed, Bonnie walked me out to the loner and once I got inside went over everything I needed to know in order to drive the loner. Then I drove away. Sam called me exactly when he said he would and I went to pick up my vehicle. Sam escorted me tot he cashier to which I paid for the work.Then Sam walked me to my vehicle. On the way there he suggested I replace my brake pads which I plan to do soon. I was stunned when I lost Allen Severs but am thrilled Allen got the much deserved promotion that to me was long overdue. Allen is the best. Sam Toomey has made my experience with Sam Swope Service extremely easy, and he has made the transition so much easier for me. Losing Allen was like losing a member of my family. Now I feel I have a new family member in Sam. He is a great professional to work with and trust in which is important to me. Thank you.

Anonymous User

This review is in regards to a recent experience with the service department at Sam Swope Infiniti. I took the car while in town because I wasnt getting answers regarding a noise when I was making right turns. Upon arrival I was helped by Jessica. She seemed to be unfriendly and like she was doing me a favor talking to me. I made mention of the noise I was getting with right turns and asked if she had heard of the complaint. My DC area dealer had many cases of the same thing and multiple cars in at the same time. There was recent mention of a fix and I wanted to see if the dealership could help me. They put it up on the rack and informed me that it would require a $400 brake job. The brakes were replaced when I purchased the car used but not with Infiniti pads. The brakes were fine but I was told the rubbing was coming from there. I doubt they even drove the car to duplicate the sound and insisted it was this that was wrong. Even if they were right the attitude and service level I received would make a Hyundai owner mad. My car is under factory warranty and I have a factory extended warranty as well. I was charged just over $36 for them to tell me it was something without properly listening to my complaint or reviewing the full case. When I was in an area away from an Infiniti dealer I would take the car to a Nissan dealership. I would avoid these guys at all costs.