AAMCO Transmissions & Total Car Care

14140 Coursey Blvd, Baton Rouge, LA 70817, USA

Address:	14140 Coursey Blvd, Baton Rouge, LA 70817, USA
Phone:	+1 225-752-0081
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 10

Reviews 4

Andrew Brenden

I rarely write any reviews about places so heed my warning when I say DO NOT COME HERE for service. Had the worst customer experience at this location. Our car just randomly stopped accelerating on I-12 West, so had to get it towed. I called a couple places and heard that AAMCO will run a diagnostic for you for free. Thinking this was the way to go I had my car towed there. This was a Wednesday around 1:30 in the afternoon. I talked to a gentleman named Mitch who assured me they would run a diagnostic and call me right away when they found out whats wrong. Heard nothing all day, so I figured I would at least touch base with Mitch and see what the status of my car was. Upon answering the phone, I was told they didnt perform any tests and would wait until the morning. I assumed 31/2 to 4 hours was adequate enough to run a test but gave them the benefit of the doubt. Once again I was assured they would call me after they ran their tests. The next day I received no phone call, so again I took the initiative to call them around 4:30pm. When Mitch answered the phone, he informed me they had run diagnostics and they thought it was something to do with the engine and not the transmission, so to double check they want to run another test in the morning. At this point I was frustrated, I was assured twice they would call me as soon as they got information about my problem and yet I had to call both times 30 minutes before they were closing to get that much information out of them. Anywho I made sure to ask if they would call me after the mechanic ran his diagnostic and again I was assured they would. Friday comes along and wouldnt you know it they didnt call. So around 2:30pm I decide to give them a call on my lunch break. Surprise! Mitch answered again. And when I asked him about my car situation he told me that he had already talked to me yesterday about it being an engine problem. When I inquired about this diagnostic he told me they needed to run in the morning, he hesitated and quickly back pedaled and said it confirmed what they thought. (Freaking Liar) After that there was literally 1 to 2 mins of silence, finally I asked him what was next and he told me we needed to bring it somewhere else. Really?? You couldnt let me know that yesterday when you "knew" it was something with the engine?? Completely flabbergasted on how ridiculous this situation was and running out of time on my break I ended the call. I told my wife what was going on and asked her if she could call back and tell them to put the keys in our car and we will pick it up later, since I had to go back to work. Simple right? Well apparently Mitch is a chauvinistic jerk and was extremely rude to my wife. (I didnt find this out until after they were closed) Oh but wait there is more When we dropped by to pick up my car it was covered with bird crap (just washed the car 3 days prior) and to top it all off, our car now will not start (the car was able to start and rev the engine just not drive in gear when I brought it to them) Moral of the story? Absolutely do not bring your vehicle here, they will not communicate with you, they will not take care of your car, and will leave it in worse condition than you brought it to them. There free diagnostic is just a huge gimmick to bring in customers because as you can tell, they dont retain them. Save yourself the trouble and take it somewhere else.

Cassandra Skaggs

This is the first review Ive ever written. I had such terrible customer service, I felt the need to warn future customers. They had my car for 5 days and did not look at it, but the bigger issue was how rude Mitch (the owner/operator!!!) was to me over the phone. My story is similar to another review in that he never called me to tell me what was going on. I called at the end of business on Monday to make sure I dropped my key off in the right spot and inquired about the timeline. He said that if they didnt look at it on Monday, they would by Tuesday. This did not happen and when I called again on Thursday at the close of business, they still had not looked at my vehicle and he refused to tell me when they would be able too since he missed the Tuesday timeframe. He then went on to tell me to come get my car, that they did not have the time. I picked my car up the next day and will never do business with Mitch again. Mitch was rude in his tone and not helpful. I suspect Mitch is great based on the other reviews if he has the time to look at your vehicle so ASK their turn around time. If he is stressed, DO NOT TAKE YOUR CAR HERE. His track record of being rude and not keeping customers in the loop seems to occur multiple times on this review list. He has forever lost my business.

Mrs. L.Crier

This place was HORRIBLE!!! The guy Mitch will tell you he will call you back with updates only to NEVER call you. I had to call him and he would tell me his "mechanic" has not finished the complete diagnostic test yet. ALL LIES!!! They kept my car for an entire week just to tell me NOTHING WAS WRONG WITH IT. I told them there is a leak coming from my vehicle. Mitch states "oh you didnt tell us that" Umm I know I told you that was my one of my main concerns. You cant help but see the leak when it sits. So his "mechanic" tells him oh yeah, there is a leak its the power steering. So after getting no where with them and out of my vehicle for a week for no reason, I took the car back to the dealer and demanded them to fix it. The dealer found a TRANSMISSION LEAK and A/C condensor needed to be replace. They kept my car for another week but luckily I was given a rental. I didnt like the place upon arrival, its old, dirty, and creepy looking, but the dealer I purchased the vehicle from sent me to this HORRIBLE place. Mitch is VERY RUDE and I told him that in a nice way. Long story short enter at your own risk. You will be lied to so they can joy ride in your vehicle and tell you there is nothing wrong with it a week later.

Kymbre Howard

My car was making a funny noise when I made sharp turns so I called Aamco to see about them taking a look. I had never used them before but they are close to my office and I was concerned about driving too far should there be a serious problem with the steering. Mitch answered when I called, was very helpful and animated in trying to describe the sound I was hearing and offered to take a look at it for no charge. I had never heard of a car care business inspecting problems at no charge so I agreed right away. Once I arrived service was efficient and prompt. Mitch assured me that they would try their hardest to fix it that day and if not he would have my car back to be by that evening. He called a few hours later to say that the power steering fluid was a little low but other than that they were hearing no noises and couldnt find a problem. In addition he offered to give it a second look the following week should the problem persist. Well it didnt persist. It completely stopped, and it had been happening for months. He must have added some power steering fluid but he never charged me for it and my car is running great. I would recommend Aamco to anyone and I will definitely be using them in the future.