Comcast Service Center

6529 Quilen Rd, Shreveport, LA 71108, USA

Address:	6529 Quilen Rd, Shreveport, LA 71108, USA
Phone:	+1 318-213-4100
Site:	xfinity.com
Rating:	1.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 6

Reviews 6

Phil Hebert

I was relatively happy with Comcasts internet service (it went out at least twice a month, but manageable) and I have to pay to bundle internet and cable due to their deals, but like a lot of people, I stream movies and t.v. thru internet, so the cable box isnt even hooked up. So, again, relatively happy (70 dollar bill tho, which is waaaaayyyy too high for one service). Then they put data caps in my area, which Im sure will roll out nation wide soon enough! The data cap is set at 300 Gigs a month, which for some families is fine, but for mine isnt even close to adequate. As I previously stated, I stream movies and TV for my entertainment, and for another I play online games, so does my wife, my children and my father. We almost double the cap, and to get a "infinite data" plan costs 35 extra dollars! If you do not bow to this, it is purchased for you at 10 dollars for every 50 Gigs. This can near double our bill, which again is 70 dollars for one service. Our last bill was 70 plus an overage fee of 60, which they credited due to a "trial period" which ends today. Needless to say, I am enraged at this new cap, as I pay for a high end mb per second limit so I can use it on so many devices and streaming. I do not enjoy satellite and cable due to no demand watching, constant barrage of advertising, and most of the shows I indulge are late night specials. The whole idea of the tiered system is to pay for said priveleges, if I were not streaming and doing online games, I would be able to lower my bill by paying for less service. So, in effect, they are billing me twice for the same privilege, which should be illegal and at the very least immoral. I DO NOT enjoy Comcast, and if it werent a monopoly (Which also should be illegal) then I would switch to anyone that didnt have such egregious policies! I do not recommend them, to anyone for any reason, but if your stuck like me, than I sympathize with you. This is all not to mention the other horrors with install, equipment charges taxes and customer service, which is atrocious at the least. To sum up, if you have a choice in providers, choose someone else.

Mary Hall

My billing has been a cluster screwed up mess since Dec 2016...comcast neglected to send me a bill in Dec but I paid the bill anyway as I have been through my bank account online for about 2 years. Then they started charging me all of these bogus bills for tv service...doubled the bill ...added all kind of extra charges that dont even make any sense up to this month in June 2017. I have called so many times and the representatives seem to be clueless as to reimbursing me and dont even have the brain power or the least inclination to restore my billing to the appropriate amounts. It has been the most insane ordeal...I have spoken with them at least 5 to 8 times trying to resolve this and be reimbursed for all of the over billing. I was actually getting somewhere Friday with a representative and we got disconnected. But even then he seemed a bit reluctant to want to go through every month with me for every month of overbilling. I felt like I was pulling teeth....what is the problem do they get a monetary bonus when the customer is screwed with billing. I am just sick at my stomach with this mess literally nauseated.

Melissa Airhart

The absolute worst customer service in the history of ever. We use them for internet and the cable wire has been hanging low across our driveway for about a month now. It is low enough to touch the top of my husbands truck. We have called many times now about it. They have missed four appointments. When I called about the first missed appointment (we do not have to be home for them to fix it because it is outside the home) they told me that they had been to the house and fixed the problem.I told them there was no way they had been to our house, because the wire was in the same place. And so goes every conversation we have had with them, interspersed with customer service reps trying to get us to sign up for phone service or cable that we dont want or need. Called the City of Shreveport who advised me to call Swepco to see if they would fix it. Swepco came out to my house that night, but told me it was Comcasts responsibility. Just called Comcast again and they set up yet another appointment for this coming Monday. Lets see if they show up. I wish I could give this 0 stars.

lsuhsc

Absolutely shameful, atrocious behavior from Comcast. Its been 4 days without the internet. The first day a technician shows up and leaves saying he will call back. We were waiting all day at home for him to callback and fix the issue - needless to say he never called. Called back Comcast again that same day and was told the technician would show up by 7 pm. Again he never showed up. The Comcast agent on the phone told me that someone would be there by 10 am the next day. By 11:45 am the next day no one showed up. Called back Comcast - only to be told no appointment was made. Someone please tell me how is it possible in this country that a company treats its customers so badly!! The customer service cant do anything . Worst of all, we have to take off from work so that we can be around when technicians come to fix the problem. Why should we have to suffer lost wages for the companys complete lack of professionalism? How do we pay bills if we are not at work!! Shame on you Comcast!! Its time to move onto someone better!

Peyton LaBorde

I wish they had a 1/2 star. This is the worst service I have ever had. They have missed several appointments. The only appointments that have been kept are the subcontractors the hire to lay new or replacement lines. Telephone support is a joke. The service technicians are not trained. They are a hiring spot for anyone that cannot get a job elsewhere. There are some talented people there, but they are in the lead tech roles and are too busy to deal with any customers. I cannot understand how they keep there monopoly with the parish government. 10/02 - Wow. Surprise. Another missed appointment. Line still cut. No one here to fix or bury line. Called Comcast and they do not show an appointment. They called on 09/29 to tell me they would be there. Spanglish operator cannot understand me. Asked for supervisor. Waited another 30 minutes. No help. Scheduled another appointment of 17 days later.

Tundra Target

Where do I start. I wanted to give no stars and sad faces but I had to give one so that I could post. If I had another company to go to, I would drop them immediately. I have the recorded lies of all of the customer NO-SERVICE reps Ive spoken with since 08/24/16 (about 6 or 9) each telling me the same lie that someone would return my call within 48 hours. No one has returned my call to this date. 11/07/2016. When I do call, they put me on hold for over an hour then hang up on me. When I call back, they have in their notes that I hung up. LIES.... No one seems to know what you need or what to do to help you and each time I call, it is documented incorrectly what I called for. Even though I have the recorded calls, that include dates, times, and reps I.D #, that doesnt matter. They still lie about the conversation. I give them a negative 50. I could go on, but Im getting peeved.