WAVE-Internet-TV-Phone - Sandy, OR Store

Address:	36653 US-26, Sandy, OR 97055, USA
Phone:	+1 866-928-3123
Site:	gowave.com
Rating:	1.6
Working:	9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM Closed Closed

Location

Photos 6

Reviews 7

joe mizner

Update: 3-13-2017 Well hate to say this but Wave did us a HUGE dirty and broke a promise to never change my plan without my permission as I called in years ago about the rate increase every 12 months and talked to a supervisor that gave me a for life locked 35mb down 3mb up $55 plan that would never increase, well today I got a letter that its going up to $60.00- that is pricy as Comcast is only $49 with a 1000 gig cap and frontier is only $39 with no cap at all. Very sad to see such a great company follow such a dirty greedy path. Granted its only a mocha increase in price a month cost wise but its the idea behind broken promise! - original review kept as to explain why the below reply from wave. Ok overall, speeds are slow in evenings as everyone jumps online. They do maintemce in the middle of the day resultimg in no connections. No battery backup on nodes during power outages- something frontier offers. 300 gig cap is easily exceeded when streaming 4k

Terese Stacy

I have contacted waive numerous times about the internet speed. They told me I needed a new modem - so I purchased one. I sent them results from the internet speed test - I was only getting 26 mpbs while paying for the high speed 100. Any contact they pass to someone else - no one takes responsibility to resolve an issue ("need to talk to"). Finally got a tech out here and he re-did the line. The speed is faster but after 20 minutes on the phone really no discount ($7.00) for the speed that I was paying for and not receiving. I will be shopping around for another ISP Provider. Truly disappointed with Wave!

Diane Backstrom-Sveen

While its great that we are not in a contract with Wave, Customer service could be a little more helpful following thru with requests to solve issues locally (Sandy Oregon). Quoted one amount and customer service says another, No return calls from tech who came out or from supervisor. Its taken 3 weeks to get resolution and we still dont have that. So stuck with what we have and will pay bill but someone needs to make sure that FRONT DESK assistant is more personable to customers and make them feel their concern is urgent and willing to help with issues.

Rick Estess

I never asked for a higher internet speed and I didnt ask for the price increase that came with it. I called Wave and asked about the price increase and the service change I didnt ask for. I was told that Wave did that to be "competitive", which is not only a cop out, its just plain weird. Wave has changed since I first signed up, and I do not like the changes. Im looking for other internet options. Now Im paying $59.95 for "up to" 100 megs. I think Ill tell them that Ill pay "up to" $59.95 if I GET the 100 megs.

Matt Bien

Horrible service cant get through to service been hooked up for two weeks never worked a minute and the guy left and said everything will be fine to weeks later paying a bill still no cable

Keith Wellborn

Amazing service and great local customer service! Switch today!

Myranda Hastings

Horrible company