DirectLink
| Address: | 190 SE 2nd Ave, Canby, OR 97013, USA |
| Phone: | +1 503-266-8111 |
| Site: | directlink.coop |
| Rating: | 3.3 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
Location
Photos 6
Reviews 8
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RosaLinda Hunt
This is the WORST company anyone in my family has EVER had to deal with!! We NEVER get internet connection! They say its a problem in our house yet after getting new routers and boxes, there is still the same problem!! Only when my family threatens to switch to wave, Then they say "oh, yeah it was a problem on our side" and the guy said that he had to switch something over there in their office... This has been going on for MONTHS! Its like were paying to have no internet connection at all! Dont get me started about how much money we have wasted on Netflix because of this horrible internet business that should be shut down for so many reasons!! I believe they switch it off on purpose, because whenever of the 14-38 times it shuts off in each day, they always say its a problem at our house when it isnt, then mention upgrading. I think they are purposely shutting off our internet to get us to upgrade. Aint gonna happen!!! Considering it always gets fixed in their office and not at my home! When we get better service/upgrade, it will be going to wave! The office workers are rude and unprofessional. One lady was yelling at my mom for saying our internet wasnt working. The lady made my mom cry!! What kind of customer service is that?? I cant even post this review until the internet comes back on! Ive already been waiting an hour! I need it for hospital reasons. But can I get online? Nope! There is Alot more than just this.... Worst company ever!! I believe these good reviews are from their employees/paid by them. Companies do that!!! P.s. My first review like this was removed. Remove it and I will keep posting it!!!! I never have internet and my family has never been late on a bill or a trumped up charge!
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Anonymous User
this company SUCKS I called last night because i was having trouble with my internet and they told me that it wasnt disconnected but i owe almost 800 dollars because I had my cable turned off a month and a half ago and i still have the equipment and a 100 dollar disconnect fee and then another month on top of that. i was not told about the discnnect fee when i went in to turn it off. they told me because i had not givin them my new phone number (which i tried to give them on 3 separate occasions) they couldnt tell me about it. when i turned the cable off they told me that i would only be charged for the equipment like i was still renting it. i have not gotten an actual bill from them in the almost year i have been with them. Anyway the receptionist and the supervisor were very rude to me on the phone. my mother sitting across the room could hear them yelling at me. its amazing to me that we as customers pay their bills and they can be so rude like this. i will never recommend this company to ANYONE!!!! I cant believe this companies ethics and morals who the heck do these people think they are!!! STAY AWAY FROM THIS COMPANY. I have never in my life been treated this badly by any company. I would like to see them go out of business!!!!!!!!!!!!!
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Anonymous User
"You are a risk" I was told. I owe you owe 72 bucks and I get turned off... 25 reconnect fee... You have had 180 dollars of mine on hold since 03... Where is that money? You say "Peeps leave without paying there bills... we need a deposit"... Bulls***! You could not apply 72 bucks from the deposit on hand and you turn me off. You will have my 180.00 since 2003, no interest, just hi-jacked. When I asked you whom do I contact to request return of confiscated monies, or to file a complaint...you tell me it is handled by YOUR BOARD. Im really going to find resolution there. Your terrible customer service is atrocious. You actually told me "Im a risk" Did you even hear the part about "I have been with you since 03" I will take my risky a** to Wave. At least they know this isnt about Monopoly, and you will continue to have customers jump ship with your founting touty ways. You web techs rock (unfortunatly direly needed at Canby Tell)....you should go to Wave too.
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Stephen Wilson
Im rather suprised to see that Canby Telcom (DirectLink) only has 3 stars on google. That is a shame. I called their tech support at least a dozen times and I have always appreciated their low hold times and professional attitudes. As far as internet goes, we havent had any problems with throttling or consistency. Okay, so for a few years we did have problems with the internet dropping out (especially every time the phone rang!) but that was because the wiring in our house isnt great -- the problem went away two years ago when we connected the modem to where the phone line comes into the house. So if your internet is inconsistent it is probably your (your houses) fault. Other providers are now starting to put data caps in place and I appreciate that DirectLink remains unlimited. I highly recommend DirectLink!
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Paul Edelkamp
Worst internet service I have ever had. They act like theyre the only provider in town and, to a degree, theyre right. They have very little regard for their customers. I have put up with them for three years but the last straw was when I was unable to login to their web site to pay my bill on time, had my service disconnected due to their mistake, plus a reconnection fee and, a couple days later, an extortion notice saying I would have to give them a $100 deposit if I wanted to keep my service. "Nice internet you got here. It would be a shame if something happened to it." No thanks. Ive had enough. Im taking my business elsewhere.
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Steve Bond
Last Feb. we entered into a one year contract with Canby Telecom. One of the main selling points that was given to us was that the the Blazer games would be available to us on Comcast. Now, here at the start of the season what happens, Canby Telecom doesnt offer Comcast any more, and will charge a $100 cancellation fee for early termination if we quit using their service. Being able to see the blazer games was one of the main reasons for us and we find it very curious that the timing of this happens at the same time as the start of the Blazer season. THIS STINKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ryan Lawless
My year long contract was up so I went in to negotiate to get the 6 month promotion and to add the Roku app service. They were polite but completely unwilling to negotiate at all. I had a much better experience with xfinity before we moved. Now were paying for 30 Mb for the same price I was paying to get 105 mb with xfinity. Unfortunately theres no real competition in town. As far as the service goes, its fine. Sometimes cuts out but really its only peak hours for no more than 30 min at a time. I hope they work on at least making the customer feel like theyre getting a good deal.
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Anonymous User
Terrible or non-existent customer service. Instead of trying to please the customer or keep a customer, they will tell you their opinion instead of a fact. A couple of late bills will earn you a deposit without warning. Then if you call and try make arrangements, the customer service person tells you "common sense" tells her that if you are late you have to pay a deposit. They dont work with you at all, and they are rude. Walk over to Wave if you dont want to get treated badly.
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