WAVE-Internet-TV-Phone - Port Orchard, WA Store

4519 SE Mile Hill Dr, Port Orchard, WA 98366, USA

Address:	4519 SE Mile Hill Dr, Port Orchard, WA 98366, USA
Phone:	+1 866-928-3123
Site:	gowave.com
Rating:	2.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 13

Reviews 5

Maureen Mohr

Sitting on the phone with their "customer service". First, I called and ended up hanging up because even though I was on hold I could hear a button being pressed over the hold music. Probably someone not knowing how to transfer me or something. I had to hang up and call again because I had to check some patients in. So the second time I called their recording said that my phone number wasnt associated with any account. I hung up and tried a third time. I informed the guy on the phone that I wanted to get rid of my cable and keep my internet. The guy on the phone was confused. Why? Because apparently I "dont subscribe to cable". I asked the guy if he was sure, and he said yes. Now I was confused, because I have been paying for cable. I had a worker come to my house on two different occasions to set me up with the cable. The first time, he had issues because he didnt have the right key (same issue with the guy who set up my internet, as well as the guys who came to set up my internet at my parents house a few years ago). He came back at a later date and still had issues. But I had my cable eventually. We even enjoyed it for about a year, and then a bunch of channels disappeared and we couldnt access them anymore. I assumed those channels had become part of a different, more expensive package. But we still receive other channels (ones we dont use). We decided that since we werent using them, we may as well keep the internet and get rid of tv since we barely use it anyway. Now Im told that I have never had cable? Yet I have been charged for it since I "got" it, and we definitely have a tv with channels on it. WAVE is terrible. The people who drive around installing things have no idea what theyre doing every time they come to our house. They are never prepared and walk around as if they are confused and my house is just the most perplexing thing theyve ever encountered. Then they leave. The customer service people always "help" me to the point where Im sick of the situation and dont want to deal with it anymore. When I ask if it would be better for me to go to the local office in person, they encourage me to do so, but in a way that I know that they dont want to deal with me anymore so they would LOVE for me to get off of the phone with them and go to the local office instead. Which Im going to do anyway. This is bullshit. P.S. The internet is always going out. Thanks for the great "service".

Anthony Arns

Thank you all for your comments! I cant believe I almost went back to Wave. CenturyLink is raising prices, because they can, and I didnt want to pay $100 a month for TV and Internet. CenturyLink is reliable, fast, and always on! Now I remember why we LEFT Wave! Outages all the time and when technicians came out to check their infrastructure at the road we would be billed! I remember one tech loosening a connection on the power pole and the internet came back on...he left it hanging loose. The next day it failed again and the next tech said "oh here is the problem..." and tightened the loose connection! Yep, you got it we paid for both trips - WOW. One of our bills was over $400 - hard to believe but true. When we first moved into our house Wave came in and opened my audio/visual cabinet and started cutting my cables! I told the "Tech" to stop immediately and just install his service. After dealing with another vendor I came back to find my splitter in his bag - he said you dont need that, I will take that with me. I said no you wont thats mine and you didnt have permission to remove that in the first place! He completely cut my splitter out of the cabinet. Wave customer service never did anything. Wave customer service is rude, condescending, and frankly non-existent. I remember the Wave commercials a few years ago touting their "legendary" customer service - what a joke! They ended up canceling this false add campaign soon after it started!!! To think I almost went back...shame on me!

Roderick Pruitt III

I left Wave broadband in 2003 due to crap tier service and support. I spent a decade plus with century link. In my low priority neighborhood in the vicinity of Manchester Elementary I had ho-hum but reliable speed (3Mb max down) through about 2009 and then barely adequate speed ( 25Mb stated max up, 1Mb down) that was unreliable to downright unusable in the end along with a sky high rate to boot. In late 2014 I made the jump back to Waves 100Mb down 10Mb up service. I supplied my own Arris 6183 modem. My installer was thorough despite the frigid cold and once inside, despite 15 minutes of the tech being on hold with his own company, was similarly thorough and quick. The service has been ultra reliable for me in my neighborhood with it having gone down twice and each time for less than 2 hours. I havent needed to call in for support so I cant speak to the quality of service on the phone or if you need a tech on premises. I have read stories online and heard from technically competent people of some real incompetence but where I, personally, am concerned, its been a rock solid relationship to date.

Kita Mibu

First & foremost the customer service people are outstanding! Theyre friendly and they go above and beyond to help you! My internet is lightning fast and I got it at a great price. I have several options for an ISP and Ive switched twice because Ive seen a deal that seemed to good to pass up. Both times Ive switched back to Wave within a month because Waves internet is superior to Century Link and their prices are better then Comcast. Neither of the aforementioned companies know how to retain customers. Whereas when I told wave I found a better deal and was thinking of leaving they offered me a better deal and when it expired after a year and I told them I thought it was for 2 years, they said it was really only supposed to be for one but to make me their customer happy they extended it another year. Also if you refer a friend you both get $10 off your bill for 5 months.

James Isreal

Tried to get high speed internet today. I live in a house that was split into a duplex and was told that I would have to ask the people who live in the other half of the duplex to get on their service and that I cant get my own service what kind of BS is that. I have lived in other non wave areas ie comcast and its no problem with them wtf wave you suck.Customer service was no help at all with this and had no response other than it cant be done thanks wave. My only other option since I live in a cell dead zone is Centurylink 1.5 Mbps, gues it will have to do. I will be more carefull were I move in the future and be sure I never have to deal with wave again. P.S. Century Link speeds suck @ 1.5Mbps but its only 14.99 with NO CONTRACT/BUNDLE BS so I guess thats the up side if there is one.