Mediacom Communications Corporation

Reviews 4

JO

John Ruiz

Im going 3 stars for now. The Good: - the speeds for internet in my package are good. I have two systems on wifi at all times and so far, so good. - the channel package is good, I have the least I could get bundled with internet and so far, Im able to see what Id like to. I came from DirectTV and this is comparable for the package I chose. The Bad: - I wasnt there for the initial set up, but my wife was present for him to do connect and set up. The Tech didnt have the router for my wifi - said "they were out". He hooked everything else up, knew what he was doing, etc. I have a current router so I hooked it up later and made the connections myself. They absolutely should forewarn customers what to expect. Its unacceptable to not have the basic equipment to make the hook ups we are paying for. - I asked for a second call to check the set up, and the Tech that came out had everything he needed and also knew how and what to do, and checked everything Id done, etc. The net result was fine but only because I had my own equipment and knew how to configure it. Thats a terrible customer experience and does not do their service Techs justice. Recommendations - put together an even smaller bundled package that has wifi options and a minimum channel lineup, something lean and cheap that doesnt rely on monthly specials that will run out at the end of the contract. Mediacoms a small out fit out here, they could do that and get more customers, Im sure. Mediacom has limited service call times to some areas, and isnt 5 days a week everywhere. Thats limiting so its essential they have and send everything necessary to complete the work thats expected. I felt sorry for the Techs - as they can do a good job but cant be successful if they dont have what they need. Mediacom should not leave it up to their field Techs to have to call me and say they dont have a piece of equipment, that should be handled by the sales/distribution side, as its part of the order. Quality of service ongoing - -3 months into it, its "okay" - the wifi seems to be what I need. The channel and viewing quality is so so. There are frequent "hiccups" in the audio of my signal, at different times. Starts and stops, will be fine for awhile, then 1 or 2 second dead spots in the audio. Ill have to call soon, as it doesnt seem to be clearing up. - DirectTV has an auto sense feature in the service, that automatically chooses the HD channel if you have HD. Thats really good, and eliminates all the channel surfing and clicking around to get to different sections of the lineup where theres HD. Mediacom needs that. - The online account features are good - I can check my usage, billing, etc. Signing up for the auto pay was difficult - took 3 tries. NOTE - you have to wait till your next billing cycle for the auto pay to start, it wont pay a current bill. - The phone support has been good so far, but - every time you call in they are apparently required to pitch upgrades and do upselling. Im polite and try to be nice but I dont have the time to listen and say no multiple times. My suggestion to others - once you say "no" the first time, add you are not going to buy any additional features today, and have to go, so thank you - and then confirm with them that you have what you just did or ordered or scheduled, etc. Then say good bye! They wont stop, its part of their job, but they have done a good job on just about everything else for me over the phone, so I try to be respectful.

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GE

George Pepper

And i thought comcast was bad...... I had to wait ten days for install because my equipment was being shipped to me. Find out two days before that my equipment was with the tech. Well today was the day for install and i wish i could tell you about there ondemand service and there tivo service but i cant. In the middle of the install the tech discovers that one of the tivo boxes he installed was registered to another person and that it would take a few phone calls and about an hour to resolve, so he said he was going to lunch and would be back to finish........dude never called or came back. So i called mediacom around 7pm and the lady was about as usefull as an automated system. I tried explaining the situation to her and that i cant access tv thru my phone, the ondemand does not work and the tivo does not work.....she goes on to say that the job was completed and that there was no memos regarding a return visit. The soonest she could have a follow up was in 5 days and as far as not being able to access tv thru my phone i must have put in the wrong sign in info. After repeatedly telling her that the install was never finished i asked to speak to someone else......she transfered me to bill payment. So i called back waited another 20 minutes to speak with someone and she was very helpful.....the reason nothing worked was infact because the install was not completed and she will credit my account everyday until it is fixed....also she will have a supervisor call me tomorrow to try to send someone out sameday to complete the install.....i will update tomorrow

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BA

Barry Smith

Amazingly chaotic experience. And unfortunately, not unsurprising. Recommendation: ALWAYS get name AND employee number of every Mediacom person you talk to. You will probably need it when the chaos hits you. Mediacom person #1: sign up for a $35/month first year and $45/month second year 50mbs service. Confirmed numbers 3 times with agent. He said all the information was in the account records. He said email confirmation will be sent shortly. Didnt receive email confirmation and wondered if I misheard speed as 50, when it was actually 15. So called back, getting Mediacom person number 2. He said the speed was 50mbps, but the amount was $45/month. Said he was "sorry for the confusion, but there was nothing he could do about the original quoted price." Confirmed email and said it should have been received within 15 minutes. It wasnt there at 45 minutes. So I asked to talk to a supervisor. She told me that I did not have a 2-year contract, but rather no contract (yet again, new information). She explained the differences, which I then understood, but which was totally different than agent #1. I asked where my email was, and she said maybe it takes 24 hours because it is a holiday. I asked "do you mean the Mediacom computers dont work on a holiday, or actual people are manually sending these emails out?" She said she didnt know. But she said I will have my email tomorrow. We will see. So, 2 phone calls, about 45 minutes talking to 3 people, and still no email confirmation. And I anticipate more issues yet to come.

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LE

Lenny Matthews

How do I even begin. I thought I could save a bit of money downsizing from 7 years with DISH, knowing I was going to be loosing some channels. I ordered installation from mediacom a month in advance with a specific rate for internet and family TV. The tech arrived without the equipment to install the full service. I said, "that is truly poor serivce", he proceeded to get in his truck and drive off ! I was left without internet or TV. I called and was set up for another installation 4 days out ! After that service I went to access my guide button, of which I had none ! I called and was told a guide button was more money !! Another service call and more money and a guide button, I was left with an old beat-up humming unit in my bedroom that left a black 3 inch screen above and below. Another call and tech support, the individual arrived telling me, " the black mark is usual and there is nothing that can be done about it, the equipment is all old and recycled and hes sorry it humms." OK onto the bill. I was on a contract that was "good for a year" hooked up in Jan. properly with a guide button", the billing has been approx. $80.00 incorrect ever since. Today I go back to DISH at considerably less the price with more channels with a full screen and no humming box in my bedroom and a years contract. Cant wait see Mediacom in Court over this billing and hear them try to even begin to explain the above service.

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