WAVE-Internet-TV-Phone - Canby, OR Store
| Address: | 353 NW 2nd Ave, Canby, OR 97013, USA |
| Phone: | +1 866-928-3123 |
| Site: | gowave.com |
| Rating: | 2.2 |
| Working: | 9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM Closed Closed |
Location
Photos 8
Reviews 25
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Logan Scott
If you are looking for a stable internet connection, looks else where! Ive had service from wave in two separate locations across town from another and while im paying for 30mb/s internet, on a good day I can get 6mb/s IF and only IF wave is actually online. Google desperately needs a no-star rating for truly horrid companies such as wave broadband. it seems to me the reason wave can offer such low prices compared to decent companies is by severely limiting customer bandwidth and giving internet to its customer in a round-robin style set up where one customer will get 5 minutes of connection, then the next and of course with this style, if they over subscribe the line (as evident), they leave customers in the dark for anywhere between 5 - 20 minutes every 5 - 10 minutes. in the long run, I could probably get better, more stable connection from dial up! Looking for internet? If you go to wave youd be better off paying for strippers to a party you werent invited to!
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Robert Black
Not as bad as some of these reviews seem to paint it. The connection is fast, and mostly reliable. It seems to go down (usually for a couple/few hours about once every other month (usually when I seem to need it the most). I cant say enough about the Customer/Tech Support. They are 24/7, and I have always been able to connect with someone when I have an issue. It is expensive, and I dont like the 300GB limit on the plan that I have. I ended up paying $10 for an extra 100GB of data just to make sure I dont go over. I dont have phone service, but the cable television is a bit more stable than the internet service. Although there seems to be these moments where the picture starts to get all pixel-ly, and will sometimes freeze (Im guessing solar flair activity or something like that). Never enough to make me want to call support...
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Rich Owens
Had at my business for the last 3 years, had to bundle to keep my internet under $100! When I had Comcast I got 60/10 for $60 a month, with Wave it was $69 a month for 15/3 service and a 2 year contract. Then to make matters worse, their intermintent service, speeds, and latentcy caused me to upgrade to the 30/5 service for $109! When I called to get a bundle deal, they just told me I couldnt get a lower price. I asked them if it mattered that I go to another supplier, and they kept saying the same thing. Now I get 60/100 for $79 a month!
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Rick Chil
Well, I havent even gotten service yet (and will probably cancel the whole thing) and Ive already been lied to. They came to connect my service and I was told there wasnt a drop and theyd have to have one placed in, "which would take at the longest 10 days." I just called four days later and was told "it will be about a month". Awesome, now I have to call Canby Telcom to restart my service..... Wow, I was really hoping to not believe some of these reviews but...... Im the fool.
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bryce gayhart
My congratulations to WAVE. We lost our connection 3 times in a short span -- intermittent signals with 3 new modems/routers. But today , a technician JACK BRIGHT brought some intelligence and trouble-shooting skills. He correctly diagnosed the issue with a split and worn coaxial cable leading into the our apt from the junction box in the common entry way. A new cable and now all is fine. Well done Jack!!! I will ask for you by name in the future. Dr. Gayhart
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Jordy Gaither
Called Waves 800 number to inquire about providing service in our new 174 unit apartment complex thats currently being constructed in Canby. They tell me theres no way to contact a New Construction or Development Rep short of physically going into the store in Canby. No phone number, no email address. Nothing. So, the rep on the phone was either A) Lying or B) This is the first telephone company in history that doesnt allow their employees access to telephones.
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Mr. P
Positives: Wave broadbands customer service staff has always been top notch. Negatives: internet connection/stability I live in Canby, OR and since 6:30am Ive had a complete blackout of services(no home phone, internet & TV). This is unacceptable especially for those of us that work from home. I hope that in the future Wave finds better ways to communicate with their customers about service outages and possible ETAs of when service might be restored.
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Martha Bannick
Over paying for connection. I have the top package and still our connection is horrible. Our TV, and phones get kicked off wi fi. When it rains youre guarantee NOT to have service. I PAY for my service, that I dont get. Wave should adjust our bill. Why should us customers pay full price??? If our service cuts out, our bill should be cut as well.
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Graves Meister
So far so good. Their router seemed kind of slow so I hooked up my own modem and router and now its fast as can be. When calling wave to have them activate my new modem I wasnt on hold but a few seconds. I spoke to someone from this country. He had my modem activated in a few minutes. Very happy so far.
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Ryan Deardorff
Ive had them for 6 or 7 months now and when their service is up its great, but its down on a regular basis, weekend mornings especially which is a huge time for using internet. Very bad service but sadly one of the only choices in the area right now.
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Iman Abboud
Very unhappy have had to wait weeks to get service and was supposed to get it tomorrow and called in today they said they didnt have my appointment for tomorrow so they will reschedule me for 5 days from now!
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Steven Fox
The neat part about this company is sometimes you get the speeds you pay for, not often mind you but it is always a nice surprise to see what you could be getting if they were not utterly worthless.
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Mike Alexandru
Horrible reliability....with daily service outages....I run a home business and consistency/reliability is key....Wave Broadband is a horrible business partner in this regard.
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Laurie Doty
They are an uncaring money grubbing company. If you have a choice, dont get near them with a ten-foot pole, unless you get them included in your rent or something like that.
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Sabrina G.
Internet is average although I have highest speed still my internets connection is worthless. Rather have Comcast but doesnt offer it in my area.
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Austin White
Always have had shotty service since weve had them. Customer service is probably almost worse. Too bad its the only choice around here.
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Jeanne Rog
Works perfect. Much better than Directlink (previously Canby Telcom) easy installation, professional install, and the speed is great.
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Winona Hutchens
They are expensive put in deals and then dont tell you when they expire so you get an out rageuse charge no choice but to pay
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jacob grand
Dont waste your time with wave you will mever have internet because its always down. And they dont care about fixing it.
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Rebecca Thomas
Over charges me by 185 dollars, horrible service! Never again will i do business with these grease balls!
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Jim Cooksey
Very happy with the service and the customer service, Personal, reliable LOCAL service people.
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Tom Barbee
Most unstable connection and customer service is just as inconsistent. Unfortunate
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Trent Lang
Sadly the only service available And its not even partialy good
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Keith Wellborn
Best customer service and great prices! Love Wave
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morgan kearns
it wus fun and a grat way to git in a grat mood
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