WAVE-Internet-TV-Phone - Silverdale, WA Store

Reviews 6

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Jonathan Williams

The service they are currently providing me is garbage. Over the last month the internet has been completely out at my house for about 4 days and for the last week my download speeds have been ALL over the place and my upload speeds have been virtually non-existent. I have the 110mbs downdown and the 10mbs upload package and today I have run multiple speed tests and I am currently at 29.85 mbs download and 0.53 upload. I work from home and depend on these speeds. They say they guarantee 80% of theyre of what you purchase. Well guess what, both of those numbers are no where close to 80%. I am actually currently on the phone with wave as I write this and I have been on hold for almost 30 min while they answer the phone every 10 min or so and tell me they still dont know anything. I find this hard to believe considering I called about 5 days ago trying to figure out what was going on and they said they had technicians working on the problem. That was 5 days ago. I am seriously considering changing to a different Internet service provider. Wave my be the fastest ISP int he area, but this level of inconsistency is unacceptable. So I asked to speak to a manager and when the voice comes back on the phone I am not speaking to a manager but the same person and they tell me the manager had to say which was basically just deferred to a later point in time and that he would have to send an email to management and that they would get back to me within 24 hours. He said they are sending out a technician to see what the problem is.... if its the same guys working on the same "problem" I wont be keeping my hopes up. PS. Please "OWNER" of WAVE, if your going to respond to peoples reviews on here, dont let your message look so robotic and automated. It just just makes your company look worse. Learn something about customers and interpersonal relationships. If we are complaining about services provided, you really think giving us some message saying " Customer service is our #1 priority.." is something we are going to believe? Because clearly ITS NOT.

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Cathy Patti

If I could have NO stars, that would be my rating. For years, I have been bombarded with junk mail, flyers and other trash from WAVE cable. On July 9th, 2015 I finally called to get service because our current service is so slow. Initially, WAVE seemed excited to finally get my business. A technician showed up immediately to look at the wiring. I was given an diagram and told that a permit needed to be filed with the city to place a line under the street. Sometime around July 27th and August 4th, WAVE had came out and painted markings on the street. On August 4th, I called to check on the status. On Aug 6th, Craig from the Construction Crew (and the gentleman that did the initial site survey) advised me that the permit was not submitted and there was no reason, but that it would take 10 days. After not seeing any action, I called WAVE on Sept. 8th, I called for a final time to check status. On September 10th I got a reply from Craig telling me that our permit had been put on the "back burner" and that we were being moved to the "top of the list". Its now 1 day until October and I have seen nor heard NOTHING from WAVE. The only positive is that since Ive signed up to be a "customer", I havent received any more junk mail.

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Kimberly McCostlin

This is, by far, the worst cable provider I have ever used. On demand drops and gives me an error message about every 5 - 10 minutes. Then it restarts the program with no fast forward option. Pictures pixelates all the time. Pricing is outrageous!!! I received a bill in May for a HUGE amount after dropping our cable down a month prior. I tried looking online to figure out where the charges were coming from....were we late paying, did our service not get changed as we had asked, etc. The online statement was for the current month. I tried to look at archives.....nothing. So I called. Long story short....they changed billing systems so they cannot retrieve any old statements. So I asked how on EARTH they could charge me for something and say I owed WAY more than I should and NOT be able to back it up with any statements. All the associate and a supervisor had to say was you owe it, sorry!!!!!! We are ditching cable and moving to Netflix and other streaming options. **one note...I have never dealt with the local office, so no opinion on them. This is merely with the overall company**

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Hajime T

Its really good when the service works. But it stops working all the time! Like right now! I assume Im paying for it when its not working? I switched from century link. Century link was the same way. You guys should hire skilled operators to manage your network! I will only give you 3 out of 5! Like I said it works great when the network is up and running! I take that back! With 10mins the service stop working again! 2 out of 10! Hire some quality techs! Im having to use my my cell Phn hot spot! I will update my review each time that wave internet crashes! Its crashes again right now! Im having to use my cell provider data to post my review: Attention each updated is done by cell Phn data *not wave. 1. Aug 1st 2016 crashed 2. Aug 12, 2016 crashed 3. Aug 14, 2016 crashes 7:12pm 4. Aug 14. 2016 crashes 11:15pm 5. Aug 15, 2016 crashes 8:49pm 6. Sept 15, 2016 internet doesnt work all day!

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RO

Robert Mcgruder

From the first day Ive had wave, it sucked. I cant keep a connection for anything. Im in grad school and I cant get any work done. It goes out at the wrong time all the time. Ive had my router and modem changed 3 or 4 times. They give you a 12 hour window, so there goes your whole day waiting to get bad service fixed and made worse. They always threaten to charge me for service if its not their fault as if Im breaking the modem and router on purpose. How are you going to take over the Silverdale area with bad service? Customer service act like they dont care when you voice your opinion about the problem. I even had one customer service rep tell me to leave wave and Im really thinking on this. I rather have slower and consistent service than fast and unreliable. My days are numbered with this company just as soon as I pass this class. Wave Broadband I hate your service.

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mykael glass

I wrote the following comment 3 months ago and they replied as you can tell, if you scroll through the flood of complaints. They said they would get a hold of me and address my issue. Not only has service been cutting in and out over the last month here in Silverdale but I replied to their comment and havent heard a word. My bill has now gone up again another $10 for no reason. Here is what I wrote before: "Have had issue after issue with this company. First off, they have monopolized the Silverdale area and we cannot get any other provider for Internet. Second, they just did a revamp of their billing system and the discounts I had on my bill, making it reasonable to pay, fell off and they wouldnt add them back. So my bill went up $50 and the excuse I got was "our new system doesnt let us add them on". I bet anything Ill see another spike in price."

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